Sandra Gains

acuw8p@r.postjobfree.com

734-***-****

Summary of Qualifications

Project Management

Strong Business Analytical Skills

Excellent Organization Skills

Software Setup, Testing and Implementation

Customer Training and Support

Professional Experience

2011 - April 2016

Hewlett Packard Enterprise

Pontiac, MI

Proposal Manager

Manage the end to end proposal process from receipt of a Request for a Proposal to

submitting the final proposal package to the US Navy and USMC Accounts.

Manage many multi-million dollar proposal requests at once

Coordinates all activities for assigned proposals including creating timelines,

leading customer requirements meetings, leading internal reviews and approvals.

Work with all levels within organization including engineers, sales teams, finance

and senior leadership.

Holds a Government Security Clearance.

2009 - 2011 Self Employed / Consultant

2002 - 2009 ISGN (formally Dynatek Inc.)

Livonia, MI

Business Analyst/Project Manager

Project management support in new client implementations. Determine

customer needs and gather/document their business requirements.

Provide end user software training, data integration (conversion &

ongoing), and initial on-site support as needed.

Strong Communication with customers throughout the software

implementation project to manage expectations, resolve issues, and

provide project status.

Coordinate projects with other internal departments including

Product Development, Product Operations, and Product Support.

Provide on-site "Quick Start" service / setup of loan origination

software.

Review project requests to ensure they are in line with business

objectives. Prepare business specifications to address new client

projects, product enhancements, product issues and interface

changes; ensures specifications are fully aligned with business

objectives.

Conduct analysis of business goals, objectives, and needs of the

business environment; assist in root cause analysis to determine

most appropriate action

Sandra Gains - Page 2

in addressing product issues.

Provide second level client support.

Engage with clients for business consulting opportunities.

Provide assistance for Quality Assurance and ongoing customer

support.

Maintenance of product documentation and training materials.

Test changes and interface changes to products.

Customer Service Technician

Travel for on site installation of loan origination software.

Member of the technical/software customer service team.

Assist in resolving underwriting and other plug-in issues.

TAI Consulting

1999-2002 and Bingham Farms, MI

Software Support Specialist / Trainer

1996-1997 Software support to over 300 clients around the United States.

Troubleshoot and resolve system related errors over the phone and

via modem.

Provide on site client training.

Returned to TAI Consulting in 1999 after Business Communications

Group closed their operations.

Business Communications Group

1997-1999 Canton, MI

Office Manager

Manage and train office staff.

Maintain accounts payable / receivables.

Process payroll and general ledger.

Education

Schoolcraft College

Livonia MI

Microsoft Class Certifications including Excel, Outlook, and Project

Manager

Lean Six Sigma White Belt Certification

Computer Skills

Excellent with all Microsoft Office Products

PC & Internet Savvy

SQL Database Knowledge

Basic Network Knowledge

References Available Upon Request

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