Kevin Papaleo

** ****** **** **

Monroe NY, *****

acuw2r@r.postjobfree.com

845-***-****

Experience:

Byram HealthCare, White Plains, NY 11/07 - Present

Customer Service/Tech Team Rep

Handled 90+ calls daily, with duties including processing orders, signing up customers for automatic reorders, enrolling customers into mybyram, provide availability of products or status of orders.

Effectively and accurately process orders for customer that come over via online

Live person chat from our website

Educate and provide product knowledge on Wound Care, Diabetic Supplies, and DME

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

GE Money/WMC Mortgage, Orangeburg, NY 01/05 - 04/07

Imaging Specialist/Post Closing Department

Responsible for quality verification, making sure that all documents in Accent Capture System is verified, and approving a quota of 200 files a day to be released into the database

Organize files in barcode order such as the Note, Mortgage, Title, Appraisal and Tile

Worked with Kofax, Loan Quest, Bar Code Anything, and ATI Filer computer programs

Cross-trained in Auditing and Collateral department to further assist in the mortgage process

Provided excellent communication skills with managers and employees to align efforts and collaborate among the team

Achieved employee of the month twice for meeting and exceeding daily and monthly quotas

Nike Inc., Central Valley, NY 10/03 - 01/05

Customer Service Representative

Helped move displays and fixture arrangements on the sales floor

Demonstrated excellent communication skills with managers and employees

Provided assistance with customer inquires

Received employee of the month for providing excellent customer service

Sands Brothers Investment Bank, New York, NY 03/03 - 08/03

Stockbroker Trainee/Assistant

Made 100+ phone calls on a daily bases to qualify and close new accounts

Researched information regarding markets in domestic and foreign equities

Provided appropriate advice to private clients, via phone, direct contact and reviewed letter

Performed settlements, Explored and resolved discrepancies

Increased the teams revenue and sales by 5%

Education:

Dominican College, Orangeburg, NY

Bachelors of Science in Business Administration May 2015

Skills: Windows Platform, Microsoft Office, Cold Calling, Research, Analytical Skills, Communication Skills