Customer Service Insurance

Katrina Young

Charlotte, NC *****

*********@*****.*** - 704-***-****

Experienced professional with a combination of Customer Service and Administrative backgrounds. Excellent problem-solving skills with the ability to multi-task and organize projects. Team player with the ability to work as a group or individually.

WORK EXPERIENCE

Customer Service Representative

Xerox Corporation - Charlotte, NC - December 2014 to Present Responsibilities

Answer 50 to 60 calls daily in a fast paced call center. Assist Providers with eligibility, routine benefits, and claims status. Research and resubmit claims that were paid incorrectly. Advise if a Prior -authorization or Predetermination is required for procedures. Owner/Operator

Camp Trinity - Charlotte, NC - August 2009 to December 2014 Responsibilities

Provide safe environment for children ages 6 months to age 12 Facilitate and tutor children with homework.

Engage children to prepare them for different situations and push for mental development. Organize daily activities to keep children learning and busy. Promotes children's emotional and social development. Discover signs of development, social, and emotional troubles in children and communicate with parents to develop an action plan.

Technical Support Representative

AXA Equitable Life Insurance - Charlotte, NC - February 2011 to February 2012 Responsibilities

Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Reset usernames and passwords for internal and external customers. Participated in development and implementation of client training problems by identifying common issues and recommending course of action for future reference. Expedite and escalate tickets to get website issues resolved quickly. Teacher Assistant

Oasis Performing Arts School - Charlotte, NC - August 2006 to June 2008 Responsibilities

Created quarterly lesson plans and curriculum for Middle and High School students. Prepared weekly healthcare assessments for students and communicated with teachers. Provided administrative office support by answering phones and emails. Conducted quarterly account audits for student accounts and departmental budgets. Receptionist

Pro-Med Rehab - Charlotte, NC - April 2002 to August 2006 Responsibilities

Developed and maintained office training manual to assist with new hire training and development. Performed monthly quality reviews to assure patient satisfaction. Verified patients' benefits and eligibility with their health insurance provider to prevent financial loss to the company.

Submitted bills to insurance companies and private pay patients for payment. Answered incoming calls and assisted in-person front desk patients with scheduling appointments, billing issues and insurance claims

Posted payments, credits, and write-offs to patient accounts and collected any outstanding balances Front Office Coordinator

Child and Family Development - Charlotte, NC - July 2001 to August 2002 Responsibilities

Managed administrative duties for front office support. Performed receptionist duties - answering multi-lined telephone inquiries. Assisted front desk patients with scheduling appointments and checking on billing inquiries. Prepared end of day deposits and quarterly accounts receivables reports. Posted insurance payments to patient accounts.

Customer Service Rep III

Cigna Healthcare - Charlotte, NC - September 1999 to July 2001 Responsibilities

Answered inbound customer support calls in fast-paced call center. Answered an average of 100 incoming calls and provided permanent solutions and recommendations to customer insurance issues.

Investigated invalid insurance claims and resubmitted claims as needed. Provided medical, dental, and pharmacy benefit information to clients. TECHNICAL / COMPUTER SKILLS

Ability to type 35-45 WPM

Basic knowledge of Microsoft Office 2007: Word, Excel, Power Point, and Outlook. EDUCATION

Counseling

New Vision University - Charlotte, NC

2014

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