Customer Service Office

Phone: 409-***-****

Email: acuvsx@r.postjobfree.com

Terry Davis

Objective:

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Employment:

Teletech @home-Chat Operator Telecommute 11/05/2014-Current Duties included taking inbound chats for a large corporation from members about their products and services.

Team Leader- Tutors With Computers Port Arthur, TX 12/3/12-10/30/2014 Duties include interviewing and recruiting teenagers to a free technology based tutoring program, distributing learning tools to students and training them how use tools as well as making homes visits once they are enrolled in the program to make sure they stay on track. End of the day activity and progress report per student visited has to be emailed into corporate office nightly. Office Manager-Loan Star Title Loans Beaumont, TX 04/30/2007-07/13/2010 Duties included using professional phone skills, data entry, 10-key, time management, collections, cash handling/cashiering, customer service, typing, printing and explaining contracts, taking monthly payments for loan note via cash, credit card, and check/money order. Had to determine eligibility on every lone based on customer income and need. Daily processing of title liens, accessing the condition of the customers cars, check writing and printing for vendors, ordering store supplies, maintain the office cleanliness, and general daily office operations, and much more

Collections Specialist- Conn's Corporate Office Beaumont, TX 11/2006-03/2007 Duties included calling customers and requesting payment for past due account. I had speak with customers to see if we could offer the help to get their accounts current. Also had to report to supervisor if customers were not willing to pay so they could decide if they wanted to start any repossession/legal process.

Customer Service-West Corporation Beaumont, TX 08/2004-11/2004; 2/2005- 11/2006

Duties included taking inbound calls for a cellular company we had to take payments by phone, help customer with technical support explain their service plan, etc. Education:

2006 Fall Semester Lamar State College-Port Arthur, TX- General Studies(Academic Scholarship Awarded)

1999 Security Guard Training Patriot Security-Nederland, TX (Certificate Awarded) 1997 Texas Workforce Commission Clerical Office Training-Beaumont, TX 1996 Lincoln High School Port Arthur, TX- Diploma

References Upon Request

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