Quality Assurance Professional

Robert Jeffrey Stidham

**** ******* ***. ***. *****

Sacramento, CA 95823

Phone 804-***-****

Core Competencies

ISO 9001:2008 / AS 9100 Quality Management Systems Certified RAB/QSA ISO 9001:2008 Lead Auditor

Certified Six-Sigma Black Belt

Total Quality Management Certification

Process & Value Stream Mapping / Quote-to-Cash

Statistical Process Control – KPI driven process improvements 8-D Corrective Action / Preventative Action / Root Cause Analysis Supplier Quality Assurance / External Audits

Construction / Project Quality Control

Made2Manage/MRP/ERP-Microsoft Office Suite-Visio-Access-Acrobat Pro-Salesforce Cal/OSHA 30 Safety Compliance

Professional Experience

Quality Assurance Director

JBRS, Inc. Sacramento, California

O.E.M. Heat Exchange Manufacturer

40M+ annual revenue / 250 employees

2/2014- present

Execute and manage all ISO 9001:2008 / TS-16949 QMS activities.

Manage QA budget and cost savings activities.

Lead all corporate Quality Management activities for CNC, Fabrication, Bolt, Solder, Copper Core, Aluminum Core, & Aluminum Weld factories.

Ensure manufacturing efficiency and conformity through validation and surveillance audits.

Maintain corporate quality performance metrics e.g. First Pass Yield, Final Inspection, Rework, Scrap, Customer Returns, etc. and ensure knowledge distribution and sharing among upper management & internal product managers.

Manage Returned Goods Authorization (RGA) personnel and processes. Provide metrics on performance and implement improvements necessary to satisfy customer returns.

Responsible for managing Corrective Actions and preventing reoccurrence using a variety of problem solving methodologies and collaborating cross-functional teamwork and communicating these solutions to the customer.

Review contracts and specifications and work together with Sales and Engineering to ensure new products are developed in compliance with customer requirements and when necessary, negotiate with customer to revise specifications in order to match process capabilities.

Serve as JBRS corporate representative on all customer audits as well as lead auditor and manager of the ISO 9001:2008 / TS-16949 internal audit program.

Chair Material Review Board and collaborate with Engineering, Purchasing, and Logistics to ensure Non-conforming materials are processed expediently.

Oversee document control and final inspection departments. Robert Jeffrey Stidham

7200 Jacinto Ave. Ste. 12205

Sacramento, CA 95823

Phone 804-***-****

Manage and coach Quality Assurance staff by identifying and improving developmental needs. Provide effective leadership and management actions in order to maintain a quality culture for all employees.

Accomplishments:

1. Streamlined RGA process to achieve turn-around and improve customer satisfaction. 2. Designed and implemented daily GEMBA walks in all factories. 3. Streamlined calibration recall system to enhance effectiveness, reduce costs and equipment downtime.

Quality Assurance Manager / Safety Manager

TRAYER ENGINEERING CORP. San Francisco, California Low-Medium Voltage Electric Switchgear

35M+ annual revenue / 130 employees

1/2013 – 1/2014

Solely responsible for ISO 9001:2008 QMS compliance / registration

Communicating job expectations and enforcing policies and procedures.

Met quality assurance financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.

Developed quality assurance plans by identifying critical control points and preventive measures, monitoring procedures, issuing corrective actions, and completing verifications.

Validated quality processes by establishing product specifications, writing and writing and/or updating the necessary quality assurance procedures.

Improved product quality by completing surveillance audits, investigating customer complaints, and collaborating with other members of the management team to develop new products and improve engineering designs and manufacturing methods.

Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends including customer returns, corrective actions, and rework. Accomplishments:

1. Defined roles and responsibilities and standardized cross-functional business processes. 2. Designed and implemented processes to enhance the control of product non-conformances and prevent quality escapes.

3. Streamlined calibration recall system to enhance effectiveness, reduce costs and equipment downtime.

Quality Engineer

EATON AEROSPACE CORP. Greater Los Angeles, California Precision Machine Shop and Aerospace & Defense Componets/Assemblies 22B+ annual revenue / 10,000+ employees

7/2012 – 1/2013 (contract)

Defined and executed First Article Inspections, and First Part Qualifications including the production processes, in-process, sourcing, and receiving inspections. Robert Jeffrey Stidham

7200 Jacinto Ave. Ste. 12205

Sacramento, CA 95823

Phone 804-***-****

Insured that the correct quality requirements and specifications are called out on the drawings, purchase orders, and contracts before their transmission to suppliers.

Evaluated and advised on design for quality as well as cost reduction and process streamlining.

Responsible for the control of Product Quality Assurance related project costs, scheduling, and fulfilling contractual quality requirements on assigned projects.

Worked cross-functionally with other suppliers, material managers and production / manufacturing engineers to resolve quality issues

Worked with suppliers’ Quality, Engineering, and Manufacturing personnel to improve suppliers’ performance in terms of quality.

Ensured regulatory compliance of the suppliers with the different governing bodies (ITAR, RoHS, FAR etc.).

Implemented, executed, and managed a root cause analysis and corrective action processes in- house as well as on supplier’s parts and quality escapes.

Evaluated existing and potential suppliers’ quality management systems using a combination of Supplier Surveys, off-site QMS audits, as well as on-site QMS audits.

Qualified suppliers and maintained the Approved Supplier List (ASL).

Developed, maintained and reviewed Supplier Metrics and worked with suppliers to overcome deficiencies. Managed suppliers’ non-conformances, including disposition and documentation.

Organized supplier quality data and generated reports for management review.

Performed root-cause analysis on repeat failures of purchased parts.

Responsible for Counterfeit Parts Risk Mitigation Program.

Controlled and maintained Supplier Corrective Action Requests (SCAR’s).

Determined requirements to be flowed down to suppliers.

Conducted and scheduled Source Inspections and Supplier audits Accomplishments:

1. Performed root cause analysis and validated effectiveness on several complicated issues. 2. Implemented preventative actions to reduce scrap in Breech-Lok assembly by >90% 3. Researched product line and championed change to alternate conductive epoxy. ($13,600.00 on-going annual cost-reduction)

4. Designed, developed and evaluated a new production process. ($67,000.00 on-going annual cost-reduction)

5. Implemented scrap tracking and trending and used data to identify problem areas and trigger corrective / preventative actions.

6. Responsible for qualifying 500+ suppliers to compliance with AS-9100 requirements. 7. Obtained AS-9100 /ISO 9001:2008 re-certification with 0 findings on the registrar’s audit report.

Quality Control Manager / Site Safety Health Officer RANGE & CIVIL CONSTRUCTION, LLC. Greater Syracuse, New York Military / Civil Construction

8M+ annual revenue / 50 employees

5/2012 – 7/2012 (project)

Planed, managed, and executed actions to ensure compliance with regulatory, quality management system, USACE and process approvals.

Robert Jeffrey Stidham

7200 Jacinto Ave. Ste. 12205

Sacramento, CA 95823

Phone 804-***-****

Championed the execution, maintenance, and monitoring of the Quality Management System

Monitored, improved, and oversaw all USACE QMS quality policies/procedures to achieve and sustain all required certifications.

Responsible for providing managerial and technical leadership to the Quality Staff (Quality Assurance and Quality Control) including budgeting and planning; selecting, training, and evaluating personnel; establishing goals.

Coordinated all quality functions throughout the project; and oversaw quality improvement programs.

Corrective/preventive action system and Corrective Action Board and initiated actions based on quality metrics to support policy deployment.

Composed and revised manuals, documentation and records.

Acted as designated liaison for regulatory bodies and accrediting organizations.

Managed customer, government, regulatory agency, and third party quality audits.

Planed and coordinated Quality Review, Corrective Action Board, team meetings, and other periodic quality focused meetings.

Assured inspection and test are planned, effective and efficient in mitigating quality risks. Accomplishments:

1. Completed KDR Range 9 project at Ft. McCoy, WI ahead of schedule and with outstanding quality ratings from the USACE.

2. Completed OSHA 30 and EM386-1-1 safety training. 3. Obtained CQM certification.

Quality Source Inspector

ALLIED CONTAINER SYSTEMS, INC, Walnut Creek, California Military Civil Construction & Training Facilities

200M+ annual revenue / 130 employees

3/2011 – 5/2012 (multiple projects)

Reviewed and approved inspection/test data.

Maintained inspection records in accordance with procedures.

Read and interpreted mechanical drawings and procedures.

Generated and assisted in the corrective/preventive action process.

Organized and presented nonconforming materials and associated docs in MRB meeting.

Supported the ISO 9001:2008 Quality Management System.

Managed test program, scrap program, incoming / outgoing inspections and supplier corrective actions.

Participated in engineering design review and Design Change Board

Interfaced with customers to understand the problems and develop short & long term solutions Accomplishments:

1. Implemented traveler system and inspection checklists to verify in-process compliance. 2. Applied lean methodologies to dramatically streamline production 3. Increased unit production by >110%.

4. Completed nation’s largest MOUT project at USMCB Quantico, VA with high customer satisfaction, under budget and achieved a 28% gross margin. Robert Jeffrey Stidham

7200 Jacinto Ave. Ste. 12205

Sacramento, CA 95823

Phone 804-***-****

Quality Assurance Manager

CAROLINA ENERGY SAVER INC. Wilmington, North Carolina Military Civil Quality Control / Industrial Predictive Maintenance – Failure Investigations 2.5M+ annual revenue / 30 employees

4/1995-9/1997 & 6/2001-3/2011

Review customers' specifications during Request for Quote (RFQ) and Contract Review stages for needed clarifications, translate and communicate those requirements into clear and concise instructions, and conduct any necessary training to affected personnel.

Maintain customer quality profiles including customers' specific process requirements, quality clauses, approved deviations, waivers, etc.

Ensured specifications were up-dated; coordinated this activity with Non-Destructive Testing

(NDT) technicians and Quality Engineers.

Wrote and executed NDT predictive maintenance plans per specific customer needs.

Performed Thermal Imaging (TI) data analysis and reporting using Fluke “SmartView” software.

Worked with Suppliers and internal staff from other departments to ensure raw materials and finished products met company and customer specifications.

Utilized soft skills when dealing with customers, management and internal peers and subordinates to solve problems using win-win approach.

Analyzed and reported KPI's before management meetings and reviews.

Ensured that adequate training was available to all employees concerning Quality Awareness and Customer Satisfaction.

Responsible for the procurement and calibration of NDT testing equipment.

Developed and validated thermal imaging analysis methods and test procedures.

Wrote Control plans and Project Configuration validation plans.

Reviewed for compliance and processed all vendor project-material submittals.

Responsible for Government / USACE Product Configuration Acceptance (PCA) Accomplishments:

1. Responsible for acquiring initial ISO 9001 certification. 2. Promoted from Quality Inspector to Quality Engineer and onto Quality Manager. 3. Responsible for maintaining customer satisfaction and quality relations. Education

Liberty International University

Wilmington, DE

Master of Science / Engineering, 1999-2001

Paris-Lodron Universität

Salzburg, Austria

General Studies 1997-1999

Brunswick Community College

Supply, NC

Business Administration 1996-1997

Brunswick Technical College

Supply, NC

Welding fundamentals & techniques, 1985-1987

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