Customer Service Office
Resume:
LaTresha S. Hutchinson
Munfordville KY 42765
***************@**********.***
Objective
Enhance the work environment by bringing my customer service and office management skills to a growing organization.
Profile
I am reliable hard working with excellent people skills. Always willing to help others and learn new things. I am very friendly and always with a smile. I hold an Associate’s degree in Applied Science which is in Business Administration Management and a Certificate in Human Resource Management. I also hold the knowledge of computer applications Microsoft 2010.
Skill Summary
•Microsoft 2010
•Managerial and Financial Accounting
•Able to make presentations before groups
•Excel and PowerPoint
•General office skills
Key Strengths and Competencies
•Effective Communication
•Planning and organizing
•Team Player and problem solving
•Ability to work and manage office equipment including Microsoft office packages
•Great work ethic and enthusiasm to learn
Experience
Sitel -Call Center
Telemarketing-Customer Service Rep, Glasgow Kentucky January 2015- Present
Responsible for having a friendly atmosphere and answering questions accurately in a timely manner.
Responsible for the ability to build trust with a client.
Responsible for inquiries on products or service orders, installation, and scheduling.
Responsible for logging the client’s complaints and concerns into a computer system.
Town Commons Apartment Homes
Business Internship, Elizabethtown, Kentucky September 2012-December 2012
•Responsible for meeting with clients and advising them when completing apartment applications.
•Assisted in showing apartments to potential renters, used sales techniques to entice clients to rent at the location.
•Collected rent payments and organized office files to ensure each issue was addressed in a timely manner.
•Managed office traffic such as greeting customers and transferring multi-line phone calls as well as other office equipment.
•Assistant to the Office Manager Accompanied Office Manager to court hearings, worked with her to dissolve issues that might arise in apartment complex.
Nielsen
Research Interviewer, Radcliff, Kentucky September 2013- November 2013
•Responsible for logging the respondent’s answers into a computer system.
•Responsible for having a friendly atmosphere and answering questions accurately to respondent’s concerns.
•Responsible for the ability to build trust with a respondent.
Trim Masters
Quality Control, Leitchfield, Kentucky May 1997 – July 2, 2009
•Responsible for inventory on the production line.
•Preformed under strict deadlines on a daily basis to ensure we met production goals.
•Inspected all products before approving them for release.
•Knowledge of safety measures for production lines.
•Managed defects and reported issues to management to make sure issues were resolved.
Education
Elizabethtown Community & Technical College, Elizabethtown, KY 42701
Business Administration Management, Associates of Science, December 2012
Human Resource Management Certificate, May 2013
Certificates
•Management
•General Business
•Basic Business Administration
•Leadership
•Advanced Business Administration
•Small Business Management
•Financial Perspectives
Contact this candidate