Customer Service Manager

CONFIDENTIAL RESUME

MARLENA BROWN

****-* ******* ***** *****, CHARLOTTE, NC 28210

PHN 704-***-**** (CELL)

704-***-**** (HOME)

acuvnq@r.postjobfree.com

OBJECTIVE: Build new relationships and revenue for practice or company, and increase positive client image.

QUALIFICATIONS: Years of experience in building and retaining client base. Knowledge of Accounts Receivables and Payables, credit, collections, and veterinary protocols.

EXPERIENCE: Collected and saved over $1M in client accounts. Met with vendors regarding new products and re-orders. Hired and trained team members. Resolved client issues for retention.

PREVIOUS WORK HISTORY:

PRACTICE MANAGER TO ACCOUNTS MANAGER 07/2008 – 02/2016

Long Animal Hospital & Emergency Center, 2523 South Blvd., Charlotte 28203

Supervisor: Judy Killough, 704-***-****, ext. 216 or (cell) 704-***-****

Managed client accounts, accounts receivables, credit, collections, and client resolutions.

Efficient multi-tasker. Able to facilitate between client and doctor to achieve optimum results for patient and owner.

Customer service oriented.

Organized

I also have experience in treatment, restraint, lab and limited surgery, I was not able to practice these skills while at LAH.

DEPARTMENT MANAGER 01/2006 – 07/2008

Jos A Banks, 3904 Colony Rd, Charlotte, NC 28211

Supervisor: Margie Hooper 704-***-****

Department Managers are key holders and responsible for cash flow and inventory control.

Provided excellent customer service to ensure repeat sales.

Responsible for stocking and maintaining all inventory.

Also responsible for displays and internal advertising.

HOSPITAL DIRECTOR 01/2000 – 12/2005

Banfield Pet Hospital, began at Eastchase Banfied in Fort Worth Texas and re-located to Banfield Gastonia. I also impacted 2 other locations in North Carolina. The Corporate number for Banfield is 1-866-***-****.

Implemented Wellness Plan program that was not being utilized, to achieve positive cash flow.

Strengthened company business by hiring, coaching and mentoring new team members to become a dynamic team for the business.

Exceeded company objectives by tripling Wellness Plan production.

Took practice from a <negative> balance of over $500K on the P&L, to a positive profit of over $700K in the first year.

Impacted 4 different practices in Texas and North Carolina by increasing revenue.

I also have heavy experience in sales and customer service, although for most of the past 15 years, it has been in a veterinary setting. I feel I am a qualified leader in credit and collections, sales, customer service, administrative, reception and call center. I am open and available to discuss any and all opportunities available to me.

Thank you.

Marlena Brown

Contact this candidate