Customer Service Manager

Nazih Kassem Mahfouz

Salmiya, The State of Kuwait

Mobile No: +965********

acuvkc@r.postjobfree.com

JOB OBJECTIVE Seeking to work in a challenging and professional atmosphere where my knowledge, experience and potential can most effectively contribute to the benefit of the organization and my own career development.

PROFILE SUMMARY

Successful in defining company direction and achieving goals.

Skilled in optimizing team potentials through delivery of management training.

Has exceptional leadership and human relation skills honed through academic and non-academic participation, and work experiences.

AREAS OF EXPERTISE

Exceeding Targets

People Development

Stock Control Management

Meeting Customer needs

WORK EXPERIENCE

Store Manager

SHOEBOX New York Kuwait, Ali AbdulWahab Al-Mutawa’ Commercial

Sep. 2012 – April 2016

Areas of Responsibilities:

Maximizes sales and handle store budgets.

Consistently promoting a culture of Customer Service Excellence.

Direct report to my line manager with regard to sales and store status.

Monitor deliveries, transfers and stock level positioning.

Maintains store standard and follows Loss Prevention measures.

Provide proper guidance in staff growth and development.

Prepares reports on a timely basis that reflects the true positioning of the store’s performance.

Performs other tasks as designated from time to time by my line manager.

I.Assistant Store Manager

BOGGI MILANO Kuwait, AZADEA Group

Jun. 2011 – Sep. 2012

Areas of Responsibilities:

Applies knowledge in commercial skills to achieve business plan.

Make sure team is keep motivated and offer superb customer service.

Deals with inquiries and solve complaints.

Helps in organizing promotions and effective store merchandize.

Handles store inventory.

II.Customer Service Agent

WATANIYA AIRWAYS Kuwait

Dec. 2008 – Mar. 2011

Areas of Responsibilities:

Ensures “Meet and Assist” Service is consistently deliver.

Handles Departure and Arrival Flights and facilitate passenger’s visa procedures.

Explains inquiries concerning airlines services and facilities.

Response to emails as part of passenger’s convenience.

III.Credit Administrative

ALGHANIM INDUSTRIES Kuwait

Nov. 2005 – 2008

Areas of Responsibilities:

Check product selection of the customer and encouraged to increase the invoice value if possible.

Calculate monthly installment according to customer required credit period.

Collects legal documents needed and obtain customer signature.

Receives approved sales input document from the showroom financial service representative and arrange for the credit invoice printing.

Follow up customer’s for pending transaction to reduce final rejection.

Trains new staff in credit management all the way through credit system procedures.

Analyzes customers communication needs and consult with the staff engineers with regards to technical problems.

IV. Assistant Maintenance Department

AL-RASHID HOSPITAL Kuwait

Nov. 2004 – Oct. 2005

Areas of Responsibilities:

Provides administrative and secretarial support to maintenance manager.

Schedules meeting and managed appointment diary.

Maintains all files and records including incoming and outgoing documents.

Responsible in purchasing medical equipments and other hospital requirements.

Arrange payments of invoice through accounts.

V.Receptionist

AL-RASHID HOSPITAL Kuwait

Mar. 2004 – Nov. 2004

Areas of Responsibilities:

Welcome and explains inquiry concerning medical teams and hospital services.

Creates file with patient full information.

Maintains file including confidential records of each patient.

Handles payment and prepares statement of income at the end of the day.

Trains new employee and discuss company overview and system procedures.

EDUCATIONAL ATTAINMENT

(2000–2003) - Information Technology

(1998–2000) - Bachelor in Computer Programming

Bekaa Technical Institute, Lebanon

PERSONAL DATA

Age : 36

Nationality : Lebanese

Civil Status : Married

Languages Spoken : Fluent in both Arabic and English

I HEREBY DECLARE that all information provided herein are true and correct to the best of my knowledge and belief.

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