Techaka McKenzie

1-772-***-****

acuvce@r.postjobfree.com

PROFIL

Service & people oriented, flexible, multitasker, high energy, warm, problem solver, team player and

willing to go above and beyond to get the job done. Efficiently supports Manager and the Office.

Demonstrates initiative and confidentiality.

CAREER SUMMARY

Deco Marketing Nassau January 2016 February 2016

Personal Assistant/Marketing Assistant/Conference Manager Cold Calling/Networking at local

events to increase business. Assisted in Marketing promos & provided secretarial service to CEO.

Responsible for venue search, Research data, liaising with the public & vendors, and conference

organizing.

Designed brochures, flyers, PowerPoint presentations, etc.

Creative and enthusiastic about learning and implementing new ideas.

Knowledge of Publisher, Pixler, Photoshop, Internet, Social Media, PowerPoint, Word, Exce

Implemented database for conference documentation and records leading to greater efficiency

Undertook assignments and projects thereby assisting CEO in effective time management

Excellent verbal, written and communication skills.

Lyford Cay Spa, Lyford Cay, Bahamas February 2002 - December 2015

Assistant Spa Director/Lead Spa Therapist

Created Spa Manual. Training, Payroll, Performance Appraisal, Managing Front Desk Staff.

Designed Guest Satisfaction Program which ensured customer retention and expanded clientele.

Maintained Spa Operations: Retailing, Budgeting, Inventory, Purchasing, Scheduling.

Spa Therapist(Deep Tissue, Hot Stone, Swedish, Sports Massage, Facials & Body

Treatments)

EDUCATION

Spas 2b Spa Development & Management Training Canada 2005

Spa Director Certification

Spa Start Up, Management, and Operations

Lia Schorr School of Spa Management

NewYork 2002

Certificate in Spa Management, Esthetics

April 4th, 2016

Dear HR Manager,

I am applying for the position advertised online. I have completed my Bachelor of Business

Administration in Marketing from Georgia State University, Certification in Spa Management /Aesthetics

from New York and received Spa Director Training Certification in Canada.

I would be great for this opportunity because the Spa Industry is not just a job. For me, it is a lifelong

career. I am passionate about Beauty/Anti-Aging/Health. I am educated, energetic, flexible, motivated,

independent, and dependable. I enjoy working with different cultures and personalities. I have been

employed in the service industry for 15 years. Thus, I have mastered the art of going "above and beyond"

for guests.

I worked as the Assistant Spa Director at Lyford Cay Spa, in Lyford Cay, Bahamas. I have passion for

longevity, wellness and beauty. I am familiar with the Elemis, Clarins, Repechage, and Phytomer lines. I

assisted the Spa Director with client acquisition/retention by writing ads for Valentine's Day etc, creating a

brochure, writing a Spa Policies and Procedures Manual, putting ads in the newspaper, influencing

businesses to purchase gift cards for top performers, scheduling, improving guest satisfaction by creating a

"Guest Satisfaction program". For this, I hired 'spa shoppers' to rate therapists in terms of client

satisfaction. This would keep everyone motivated to give excellent customer service because they didn't

know when it would be done and the therapist with the highest scores would win some money. In terms of

retail sales, I motivated everyone by giving prizes to the top performer every month. I also created client

intake forms and client survey cards in order to focus on clients' needs and to find out directly from the

guest what we can do to improve the spa. I also made sure that policies and procedures set by the Spa

Director were adhered to at all times and the spa appearance was immaculate. I made sure everyone was

properly trained by liaising with Phytomer's international trainers and setting up training times. I

responded to e-mails from vendors, guests, colleagues in a timely manner and checked inventory.

I look forward to meeting you. I am available for an interview at any time.

Regards,

Techaka McKenzie

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