Christopher K. Pollack

**** ******** ****** ( St. Charles, MN

414-***-**** ( acuvbz@r.postjobfree.com

Operations Management Professional

Comprehensive experience in operational management and project/service

delivery for large organizations. Drive increased efficiency, service

levels and performance. Demonstrated experience implementing process

improvement strategies resulting in strengthened safety compliance,

increased productivity, and reduced overhead costs. Recognized for building

and maintaining strong professional relationships.

CORE COMPETENCIES

Federal & State Compliance ( Process Improvement ( Organizational

Oversight ( Policies & Procedures

Staff Training & Development ( Conflict Resolution ( Performance

Appraisals ( Resource Management

Quality Assurance ( Customer Relationship Management ( Vendor

Relationship Management ( Safety

EXPERIENCES AND ACHIEVEMENTS

REACTIVE RECYCLING, Burnsville, MN

2015-CURRENT

Plant General Manger

t Responsible for the safety of all plant employees; including setting

the vision and expectations, the implementation of corporate and

business safety initiatives, the adherence to company safety

expectations, and the development, execution and monitoring of plant

specific safety plans and results.

t Select and trains operation staff; assist supervisory staff in

resolving difficult operational or supervisory problems; establishes

standards, prepare annual performance plans, evaluate performance, and

review

t Primary responsibility is Safety, People, and Engagement

t Lead and execute the plants people excellence strategy and engagement

plans

t Responsible for the financial performance of the plant (P&L

responsibility).

t Responsible for the plants staffing, operational efficiency,

maintenance and cost control measures.

t Effectively communicate operating plans, performance goals and

expectations to plant employees.

t Support the business mission and vision by modeling desired behaviors,

communicating and reinforcing key messages through daily activities

and interactions.

t Responsible for leading and directing the development, training, and

performance of plant employees.

t Accountable for effective management of human resources and physical

plant assets

t Accountable for capital project planning and implementation of

approved projects

t Annual performance reviews for direct reports

ADVANCED DISPOSAL, Rochester, MN / Germantown, WI 2010 - 2015

Operations Manager ( 2014 - 2015

t Reduced incidents and accidents by 44% from previous year within a

year of management

t Utilized equipment and labor by implementing process and

organizational improvements

t Achieved 5 months of accident and an injury free operations for the

2014 year

t Recognized with the "Most Improved Safety Snapshot Award"

t Partnered with shop manager to ensure all equipment was maintained and

operational

t Serve as point-of-contact among equipment vendors and safety equipment

suppliers

t Ensure compliance with federal and state regulations by analyzing and

improving field operation

t Successfully manage development, revision, and implementation of

policies and procedures for solid waste hauling operations

t Train and develop operational staff, administering conflict resolution

skills for operational and supervisory issues

t Establish operating standards, evaluate employee performance, review

performance evaluations prepared by subordinate supervisors, and

implement any necessary disciplinary actions

t Increase productivity and lower overall operational costs by

evaluating and planning reroutes

t Unitized divisional assets and realign staffing needs based on varying

industry demands

t Increased communication between office staff and front line drivers by

implementing process improvements and soft skill development

t Serve as proactive agent of change for building an environment of

trust within the organization to ensure that each employee understands

their job duties and responsibilities

t Promote data integrity for all completed routes and daily tonnage

information

t Provide quality assurance of route sheets to reflect true labor need,

ensuring achievement of customer service levels

t Successfully lead team of 1 manager and 30+ drivers in a fast paced

work environment

t Manage the budgeting process for the Operations department

t Engage in business improvement initiatives across multiple business

units

t Partnered with sales team to drive profitability and increase customer

satisfaction and retention

t Enforced a strong safety culture and ensure regulatory compliance

standards are met

Route Manager / Transfer Stations Manager ( 2010 - 2013

t Ensured resource leveraging per workload and scheduling for all 24

routes

t Increased productivity and reduced overtime hours by 18% per week

t Managed operational and budgetary compliance within guidelines and

monthly fleet inspections

t Improved daily productivity goals and completion of all work orders on

a daily basis

t Ensured that all budget goals for accidents, injuries and safety

compliance were met

t Maintained knowledge of DOT regulations and guidelines

t Executed and reported on random drug screenings that were completed

within 48 hours

t Kept record of all driver log sheets and hours prior to next work

shift

t Handled all Employee attendance, evaluation, safety meetings,

vacations, injuries and driver abuses to ensure all was tracked and

completed in a timely manner

t Decreased customer complaints from 43 per month to less than 12 per

month

t Managed deliveries, removals and outside repairs for commercial

customers' accounts

t Responsible for the safe operations of the transfer station

t Oversee the operations of the onsite C&D location

VEOLIA ENVIRONMENTAL SERVICES / SOLID WASTE, Muskego, WI 2009 - 2010

Route Driver

t Responsible for collecting commercial and residential recycling

t Followed route assignments and completed all required documentation

daily

t Provided a positive and professional customer attitude when dealing

with customers

t Perform other duties as assigned

MILLER COMPRESSING COMPANY, Milwaukee, WI 2007 - 2008

Account Executive

t Acquired new accounts and maintained strong business relationship with

retained clientele

t Assisted in strategic planning development for new business

opportunities

t Performed due diligence of local market for raw materials for cost

trends and supply availability

AT&T, Waukesha, WI 1998 - 2007

Manager - Engineering Design

t Successfully designed plant facilities, loop electronic applications,

copper cables, and fiber optics

t Partnered with builders, developers, and local power company to design

facility projects

t Coordinated with other departments for completion of facility projects

to meet customer need

CONSTRUCTION MANAGEMENT CENTER (CMC), Waukesha, WI 2001 - 2004

Manager ( 2003 - 2004

t Managed construction and engineering departments throughout the State

of Wisconsin

t Maintained a 24/7 emergency cable inventory for need-based emergencies

t Supervised 14 hourly employees in a unionized environment, provided

coaching as needed

Manager, Copper Splicing Construction ( 2002 - 2003

t Managed engineering projects that included place/splice cable, place

conduit and electronics

t Conducted weekly employee safety inspections and interfaced with the

union, creating a positive environment with both union leadership and

construction to meet common goals

Manager, OSP Line Construction ( 2001 - 2002

t Supervised 12 hourly employees and the daily workload of 15 union

techs

t Scheduled work for technicians and assigned responsibilities of each

crew

t Coordinated interaction with other departments to meet due dates

EDUCATION & Training

Technical Certificate, HVAC, Waukesha County Technical College

Technical Certificate, Digital Photography, Waukesha County Technical

College

OSHA Standard 29 CFR 1920.120, Hazardous Waste Operations and Emergency

Response

2015 Reasonable Suspicion Course

2015 NCS First Aid Instructor

2015 NCS First Aid Course

2010 Workplace Harassment Awareness & Prevention for Supervisors & Managers

2010 Accident Investigator

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