EXECUTIVE HIGHLIGHTS

Over ** years of IT experience in providing project leadership, data

analysis, applications development, operations and technical support.

Excellent communication, analytical, interpersonal, presentation skills and

a dedicated team player.

Software: Microsoft Office Suite; Visual Studio; Toad; SQL Server

Management Studio, SSRS, SSIS, Crystal Reporting, HTML; HP Service Manager

1 EDUCATION

Master's, American Intercontinental University, Hoffman Estates, IL

2004

Computer Information Technology

Bachelor of Science, DeVry University, Alpharetta, GA

2002

Computer Information System

PROFESSIONAL EXPERIENCE

Data Analyst (ExxonMobil Contractor)

09/14 - 04/16

Company: Digital Intelligence Systems (DISYS) Houston, TX

Responsibilities

. Work as part of a dedicated team analyzing data within multiple

databases

. Responsible for loading, extracting and validation of client data

. Manipulate, cleanse and process data for reports using Excel, Access,

Visual Studio, IBM Tririga (Emerge) and SQL Server Management Studio

. Creates specifications for reports and analysis based on business

needs and required or available data elements

Application Support Specialist/Data Analyst (DHSMV Contractor)

11/08 - 09/14

Company: Cornerstone Software Services Tallahassee, FL

Responsibilities

. Collected data, analyzed trends and created reports as requested.

. Responsible for leading software testing, implementation and

troubleshooting.

. Interact with the business to gather the requirements and implement

them.

. Coordinated statewide hardware refresh project and ensured all

deliverables were delivered on time.

. Gathered technical requirements and participated in design sessions.

. Managing application development projects - internally or through

vendor written applications.

. Analyzed department technology usage and determined the best course

for future purchases

. Review and resolve support tickets

. Supported over 200 law enforcement officers throughout the state of

Florida.

Computer Audit Analyst/Data Analyst

02/05 - 11/08

Company: Office of Financial Regulation, Division of Money Transmitters

Tallahassee, FL

Responsibilities

. Conduct highly technical analysis of large volumes of data in support

of examinations and complaints of registered and unregistered

companies.

. Prepare specifications and develop software utilities necessary to

conduct complex analysis of large volumes of transactional data.

. Performs data extraction, compilation and analysis for assigned audit

projects.

. Trained examiners on newly developed Regulatory Enforcement and

Licensing System (REAL) and Microsoft Office Suite.

. Designed and developed reports using Microsoft SQL Server Reporting

Services.

. Development, monitoring and reporting of Bureau of Regulation

performance measures.

. Provide administrative and technical support to Bureau of Money

Transmitters.

Sales Coordinator Data Entry & Technical Support Manager

04/95 - 01/05

Company: ADT Security Services Atlanta, GA

Sales Coordinator Responsibilities

. Provide installation and service support to meet customer needs.

. Established and coordinated programs in order to meet customer

demands.

. Trained users and customers on various applications.

Data Entry & Technical Support Manager Responsibilities

. Planned, organized and supervised all phases of Data Entry and

Technical Support.

. Prepared monthly and annual employee performance evaluations

. Assisted in development of data entry procedures, troubleshooting

documents and user guides throughout call centers.

. Provided 2nd level technical support to service technicians and

installers.

acuvbk@r.postjobfree.com 678-***-****

Danielle Guy

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