Management Quality

Highly motivated, process directed, results-oriented specialist with demonstrated success in delivering production/operations management, quality control and safety administrative activity, Information Technology background…accompanied with multi-tasking skills, and drive to exceed corporate objectives.

Professional Overview:

Several years of experience in all aspects of Manufacturing Management Operations and Safety Management, Continuous Improvement, Lean Manufacturing, 5S, Value-Stream Mapping and Quality Principles and Practices, Productivity Enhancements, and Revenue Improvements.

Extensively worked with the businesses to analyze business requirements and review/produce specifications for any new/change to technology applications.

Astutely respond to rapidly changing situations with relentless focus on accomplishing goals.

Deadline-driven, quality-Production focused manager, demonstrating proactive leadership techniques.

Skilled in capacity planning, organizing and implementing development, quality assurance and production operations.

Solid knowledge of ISO 9001,14001 quality management systems and TS16949 Quality System and 5Why, lean, Six Sigma, GMP, Kaizen.

Innovative creator of profit-enhancing cost control and efficiency measures to improve results.

Talented in managing high-tech assets/advanced technology and organizing large-scale projects.

Operations/Management:

Advanced team-building skills along with strong training, developing, and mentoring abilities.

Exceptional operational analysis, strategic/capacity planning, and decision-making strengths.

Directly manage cost control measures, which include overtime management, expense control, and productivity.

Develop and execute operations improvement initiatives utilizing the lean Manufacturing.

Core Competencies

Organizational Skills; track record of implementing efficient time management techniques encompassing planning, scheduling and delegating. Streamline workflow processes to expedite and enhance services rendered. Eliminate redundancies to reduce time for completion.

Resource Management; consistently employ solutions to increase communication while using time efficiently to track and meet goals. Reduce labor and production costs; technical expertise on automation, downtime reduction and process quality improvement.

Personnel Supervision; motivate and develop fellow professionals while encouraging coordinated efforts based on project assignments, milestones, and goals. Lead cross-functional teams to identify new business opportunities and develop strategic plans to achieve them.

Excellent Analysis Skills; adept in strategic planning; situational analysis; competitive and industry analysis, equipment capability studies.

Communications; motivate team members to achieve goals, resolve interpersonal conflicts, create positive learning environment. Proven effective written and oral communications including ability to address large groups.

Customer Service; Ability to negotiate and persuade to achieve desired results. Improve on-time and complete deliveries. Implement product quality metrics through proactive corroborative initiatives.

Problem solver; respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.

CAREER OVERVIEW

Cannon Memorial YMCA Concord NC

Head Basketball Coach 10-15-2012 – 03-8-2015

Coach 9-11 year old boys’ basketball team. Teach the fundamentals of the game of becoming a well-rounded sportsmanship player.

Philip Morris USA- Richmond VA

Project Analyst-(Contractor/Laid Off) 1-18-2010 - 12-22-2011

Managed 18 million dollar project preparing for FDA approval that got move to the Richmond VA Plant, Managed all the machinery to make sure compliant with FDA standards. Also made sure all products were 100% compliant. Ensured all process of internal and external records up to date, made sure the development of the process controls, methodology and inspection criteria are compliant. Execute and promote problem solving techniques across teams in an effort to eliminate equipment failures that result in excessive cost and downtime.

Philip Morris USA ■ Concord, NC

Manufacturing Operations Manager:

2005–2009

Concord NC Plant Closed

Leads and directs manufacturing operations business unit through making daily decisions towards achieving safety, productivity, and quality objectives.

Execute and promote problem solving techniques across teams in an effort to eliminate

equipment failures that result in excessive cost and downtime.

Collaborates efforts in managing and scheduling daily work assignments for 150-200 production line and machine operators in high speed making and packing operations.

Conduct performance evaluations and reviews for direct reports to ensure continuous development and performance improvement for personnel.

Review production cost and production quality, and modify production inventory control program to maintain and enhance profitable operation of plant.

Assures that company policies and procedures are implemented.

Review activity reports and financial statement to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.

Provides support and assistance to other functional areas in the company by participating on cross-functional project teams involving changes and improvements to quality components.

Work directly as Corrective Action Project Analyst (CAPA) providing corrective action solutions to non-compliant issues as needed.

Work directly with plant engineering on upgrades on equipment needs.

Manage quality execution of numerous projects from launch through implementation.

Manage and improve upon key performance indicators(KPIs) such as profit margin %, asset utilization, service level status, and productivity levels.

Practical working knowledge of federal GMP.

Assist human resources with interviewing and hiring of new employees.

Highly experienced with working in a lean manufacturing setting that ensures best process improvement, Kanban material flow, just in time shipments, 5S, ERP/MRP, and visual management systems in a team environment.

Ensure a safe work place by developing safety procedures to stay compliance with OSHA and maintain a goal of 0 accidents.

Excellent communications, problem solving, root cause analysis with strong counter measure experiences.

Quality Analyst:

1996 – 2005

Move to Plant Leadership Team

Performed project management tasks in such as estimating costs, planning work, and scheduling Plant audits.

Monitor quality issues toward our goal of zero defects.

Assist operators in troubleshooting process and material problems.

Work directly as Corrective Action Project Analyst (CAPA) providing corrective action solutions to non-compliant issues as needed.

Establish and maintain review control plans as well as approve gage print drawings, review machine (fixture) drawing approvals.

Develop gage and tooling strategies and the ongoing evaluation and analysis of tooling to define changes that will improve the product program.

Design documents, maintain inspection and test records, gauge calibration, inputs, edit and retrieve computer data utilized in trend analysis through statistical process control inspection techniques, Minitab Software and identifies possible sources variations.

Assist in simultaneous engineering reviews and Process Failure Mode Effects Analysis

(PFMEA) for new tools or product changes.

Knowledge of (PPAP) Production Part Approval Process, (APQP) Advanced Product Quality Planning Process.

Manage quality execution of numerous projects from launch through implementation.

Solid Knowledge of ISO 9001, 14001, TS16949 quality management system.

DMAIC process and control charts.

Maintain strong communications with customers, internal management team, vendors.

Quality compliance specialist for plant quality department.

Experience executing test cases and analyzing results.

Prepare audit reports and other communication for plant manager.

Developed Access database and utilized crystal reporting to capture cigarette waste per thousand to track financial costs of rejected cigarettes. Saved company $50 million dollars in reusing rejected tobacco.

Implemented projects as ISO certification, Six Sigma, Automated Downtime system, Direct Materials Migration of configuring SAP R/3, SAP Business Warehouse SAP Material Management, Product Acceptance Automation, and Manufacturing Improvement Process Information Applications, Implement Projects Last from 6 months to 3 years. Project cost ranging from $300,000 to $2,000,000.

N.G.K. Automotive USA Inc. ■ Mooresville, NC

Quality Control Supervisor/Dielectric Monitor:

1991– 1996

Supervised quality control employees within an automated mechanical production line area.

Experience in compression molding of ceramic catalytic converters and spark plugs.

Solid background in machining techniques.

Knowledge of (PPAP) Production Part Approval Process, (APQP) Advanced Product Quality Planning Process, GD&T, FMEA.

Assisted Senior Quality Management of Toyota, Ford, Chrysler, and General Motors in the quality of catalytic converters and spark plugs. Made sure parts are 100% complaint for Toyota, Ford, Chrysler, and General Motors.

Produce 120,000 ceramic quality compliant product on a 3 shift, 5 production extrusion lines

Heat treating dielectric dryer machines.

Audit vendors material on a weekly basis to make sure 100% compliant product.

Made sure product count was delivered on a 100% timely fashion.

Procured and verified quality control materials for production equipment.

Compiled end of shift reports for quality control managers.

Responsibility for the overall operational improvement, growth and profitability of the Value Streams.

Ensured employees achieved quality assurance production quotas.

Solid knowledge of Kaizen.

Trained Quality Engineers on Lean Manufacturing, Continues Improvement and 5s principles.

Team Leader in Plant Audits.

Technical Profile

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Six Sigma Green Belt Certification - Project Management Certificate - ERP/MRP/CRM - Lean Manufacturing, 5S and Value Stream Mapping- Digital, Radius, Plug, Optical, Ring, Micrometer Gages - TCP/IP - CISCO LAN/WAN - VLAN - UNIX Systems - ORACLE Business Suite - AS-400 - WINDOWS 95/98/NT 2000/XP - Troubleshooting, Installation and Support of Cisco Servers and Routers DBMS (Database Management Systems) - Visual Basic - MS Office Product Excel/Word/PowerPoint/Access - SAP/R3 - SAP Business Warehouse – SAP Production Planning – SAP Material Management and APICS - Crystal Reporting - IT Auditing Knowledge - CMMS - Web Design.

Education and Certification

Associate Applied Science in Information Systems-Network Administration and Support 5/2004

Rowan Cabarrus Community College Salisbury, NC

Bachelor of Science in Business Administration 8/1987

University of North Carolina at Chapel Hill Chapel Hill, NC

ASQ/Six Sigma Green Belt Certification (3/2011)

Project Management Certificate (9/2009)

Central Piedmont Community College

HIT/Implementation Support Specialist 1/2012-12/2012 Completed*

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