Customer Service Manager

John M. Richard

*** ********** ***** • Mandeville, LA 70471

H 985-***-**** • C 504-***-**** • *************@*****.***

MANAGEMENT RECRUITER / CONSULTANT / COACH

Competent professional highly experienced in management recruiting, coaching, mentoring, administration, and achievement of recruitment objectives. Combines excellent communication and mentoring skills to maximize and exceed recruitment objectives. Possesses outstanding time management and multi-tasking skills. Works well under pressure while maintaining high energy level and strong encouraging attitude. Adept at developing and nurturing close working relationships with local business leaders, law enforcement, and governmental agencies.

CAREER SKILLS

Human Resources Management Total Quality Management Training

Senior Enlisted Military Advisor New Employee Orientation

Research & Development Development/Budgeting Marketing Materials

Business Development and Retention Education Fair Coordination/Recruitment

Quality Control and Management Rewards and Recognition Planning

Strategic Planning Event Planning

Customer Service Marketing/Public Relations Development

Academic Advising Problem Solving

Computer System Administration Microsoft Office 2000™, XP™, and WIN-7

Counseling and Career Development Information Tracking and Computer Support

Facilitation/Instruction QuickBooks accounting knowledge

PROFESSIONAL EXPERIENCE

Operations Manager, Mary Lyles Adair Inc. 2011- Present

Generates all billing through QuickBooks Program, compiles P&L statements, Tax reports and end of year statements for CPA,

Performs research of labor market, determines wages, job duties and availability

Assists clients with compiling resumes and cover letters

Coaches clients seeking employment, meets with prospective employers for job placement purposes, places clients in jobs, and completes all associated billing and paperwork

Formats all correspondence to include reports, letters, job analyses, testing and assessments

Assists clients with online applications cover letters, resumes, and personnel evaluations

Updates and troubleshoots all computer programs

Facilitates training on Microsoft Office and Windows 7

ITT EDUCATIONAL SERVICES, Saint Rose, LA 2006 - 2011

Director of Recruitment

•Increased student enrollment from 350 to 900 within four year period

•Managed up to 15 Recruitment Representatives, Community Relations Specialists, Marketing Secretary, and Receptionist

•Maintained accountability for the overall success of the Recruitment Department including consistently meeting recruiting objectives.

•Monitored the status of all recruitment prospects and analyzed statistical recruiting data to determine effectiveness of plans.

•Provided leadership, direction, motivation and supervision of direct reports and oversaw coaching, training, and development of staff.

•Developed effective working relationships with students, employees and outside contacts at all levels.

•Obtained and maintained ITT/ESI’s Recruitment Presentation Certification.

•Ensured compliance with corporate policies and procedures, ethical practices, and federal government guidelines and accrediting organizations.

•Coached each representative to ensure success using business plan format.

•Performed counseling as necessary for both successful and unsuccessful work performance.

•Worked closely with all departments to maximize student’s opportunities.

•Managed staff budget, controlled alarm system, and performed duties of Manager on Duty and Assistant Director as needed.

SOUTHERN ILLINOIS UNIVERSITY CARBONDALE, Jacksonville, FL 2002 - 2006

Program Manager

In the capacity of Counselor, role was to also serve as Academic Advisor, SMART Transcript Evaluator, Financial and Supply Program Manager, Computer System Administrator, Public Speaking Recruiter and Education Fair Coordinator.

Recruited students and successfully increased enrollment by 200% for locations, Jacksonville and Mayport.

Checked and evaluated transfer of credits used toward academic degrees and evaluated military school transcripts for college credits.

Processed student loans, grants, and tuition assistance billing information.

Budgeted, monitored, and ordered monthly supplies for the Jacksonville NAS campus and inspected, controlled, and budgeted supply inventory thus reducing overall cost of department.

Coordinated and liaised with local businesses to schedule education fairs and provided marketing materials in the form of brochures and newsletters.

Controlled, upgraded, removed, and replaced computer software and hardware.

UNITED STATES NAVY, Command Master Chief 1971 - 2001

Maintained a distinguished 30 year career in government service in the following capacities: Senior Enlisted Advisor (Command Master Chief), Human Resources Management, Employee Relations, Strategic Planning, Customer Service, Class Facilitator/Instructor, Training in Total Quality Management, New Employee Orientations, Event Planning, and Problem Solving.

Successfully served as Senior Enlisted Advisor for 8 commands, encompassing 1,500 military personnel and 365 civilian workers and managers.

Highly successful ability to develop, coordinates, and implement programs as well as management, strategic, and operations planning.

Routinely providing class facilitation and/or instructed classes.

Oversaw the indoctrination of new personnel and updated training by general military, professional classroom, or self paced.

Served as Ground Production Supervisor of 139 crew members for 2 concerts being presented by major international celebrities.

EDUCATION

B.S., Accounting, COLUMBIA COLLEGE, Jacksonville, Florida Campus

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