Renee P. Landis

**** ****** **

Huntertown, IN **748

***/***-****

Summary of Qualifications

A positive, dependable and efficient HR/Administrative Manager who is

passionate about

achieving goals. With effective oral and written communication, interpersonal,

multitasking, and organizational skills, offering 20+ years of experience, I am

motivated and results-driven to provide assistance in numerous areas in order

to attain business goals.

Goals

To bring my experience and knowledge to a growing business. To experience

new projects and assist others in all areas necessary to create a team

atmosphere and continue to grow a business in an organized and professional

atmosphere.

Accomplishments

Trained other Customer Service Managers for the company

Provided the Front end support for other stores’ Grand Openings

Wrote job descriptions and a customer service manual for the company

Created training manual for cashiers and baggers

Nurtured manager-employee relationship by enabling the Store Manager to

understand employees concerns, frustrations and desires

Was chosen for Front End conversion team when Kroger co. purchased 18

Scott’s stores in 2007

Professional Experience

2012-Present Kroger Co

Administrative Manager/HR

Answers to the Unit Manager, Co-Managers and the District Human Resource

Coordinator

Performs payroll duties daily/weekly with accurate detail working

with the KRONOS system

Prepares numerous reports daily including sales, graphs, department

metrics, associate evaluations, etc through use of MS Excel and MS

Word

Substitutes for the management team while they attend meetings,

outings, conference calls, vacations

Manages MS Outlook Calendars for Management team

Screens, interviews and hires new associates

Leads New Hire Orientation

Schedules and monitors On the Job Training for new hires

Maintains accurate associate files, medical files, worker’s

compensations files

Maintains accurate files for Minors according to Federal, State and

company guidelines

Assists associates with any personal and professional issues, works

with an “open door” policy to nurture the relationship between

manager and employee

Maintains organization in all areas of the offices including ordering

supplies, cleaning and recycling/shredding expired papers

2007-2012 Kroger Co.

Customer Service Manager

Answers to the Unit Manager and Co-Managers

Responds to customer complaints to satisfy the customer and encourage repeat

business

Writes evaluations and/or disciplinary notices for front end associates

Generates an ELMS effective schedule for 100+ employees based on factors

such as previous history, customer and sales patterns

Is responsible for the growth of all Front End associates by recognizing

accomplishments, strengths and ideas presented by each associate

Manages the increase of productivity and levels of excellent Customer Service

on the Front End through several reporting tools

Works closely with HR/Administrative Manager by communicating hiring

needs, disciplinary issues

Partners with Human Resource to cover vacations by submitting payroll and

assisting associates with issues pertaining to the HR department

Oversees the training of new front end associates

Creates ideas and tasks before they are assigned

Manages time for the purpose of cross training of associates to better serve the

customers in a timely manner

Delegates extra responsibilities to cashiers and carry outs, such as cleaning,

stocking, facing and blocking aisles to keep team work a priority

Performs additional duties such as file clerk, accounting and customer service

counter when needed

Serves as Co-Community Ambassador for the store, handling donations for

charitable organizations in the area

1997-2007 Scott’s Food And Pharmacy

Customer Service Manager

Answers to the Store Manager

Handles customer complaints and/or compliments

Writes evaluations and/or disciplinary notices

Generates an effective and productive schedule for 60 employees based on

factors such as previous history, weather and sales patterns

Delegates responsibilities to cashiers and carry outs, such as cleaning, stocking,

facing and conditioning aisles

Responds to the needs of cashiers and carry-outs with prompt attention to

questions and problems

Responds to other department help needs

Runs Video Department and Photo Developing

Works closely with Human Resource Specialist by communicating hiring

needs, disciplinary issues, payroll assistance

Oversees the training of new front end associates

Substitutes for Store Manager and Assistant Managers during vacations

Trouble shoots in all areas of the store to provide the best service

1989-1997 Scott’s Food And Pharmacy

Cashier/Service Center Clerk

Answer to the Customer Service Manager

Assists customers with questions and refers them to the appropriate department

or contacts the Customer Service Manager

Handles phone answering, lottery sales, money orders, check cashing, counting

tills and light bookkeeping

Runs check lane, figures coupons, counts change

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