Manager Customer Service

Ladylyn Agunoy Magno

Block *** Jalan Tenaga #**-*34 singapore 410660

Mobile No.: (+65) 91263081

Email Add: acuv1o@r.postjobfree.com

PERSONAL INFORMATION

Permanent Address : #929 Daan Sarile, Cabanatuan City, Nueva Ecija 3100

Birthdate : August 30, 1987

Birth Place : Cabanatuan City, Nueva Ecija

Height 5’1 ft.

Weight 120 lbs.

Sex Female

Civil Status : Single

Religion : Roman Catholic

Nationality : Filipino

BENEFICIARY

Beneficiary Name : Magno, Melvin Correche

Relationship : Father

Permanent Address : #929 Daan Sarile, Cabanatuan City, Nueva Ecija 3100

Tel. No. : (63) 915- 1886540

DEPENDENTS:

Father: Magno, Melvin Correche Birthday: September 16, 1966

Birth Place: Cabanatuan City, Nueva Ecija

Occupation: Driver

Mother: Magno, Anelita Agunoy Birthday: August 03, 1966

Birth Place: Cabanatuan City, Nueva Ecija

Occupation: Deceased

BROTHERS / SISTERS

Brother: Magno, Kelvin Agunoy Birthday: October 09, 1990

Birth Place: Cabanatuan City, Nueva Ecija

Civil Status: Single

Occupation: Student

Sister: Magno, Yanne Mae Agunoy Birthday: May 20, 1996

Birth Place: Cabanatuan City, Nueva Ecija

Civil Status: Single

Occupation: Student

Sister: Magno, Melvilene Agunoy Birthday: June 24, 1985

Birth Place: Cabanatuan City, Nueva Ecija

Civil Status: Single

Occupation: Assistant Manager

(Watson Singapore)

EDUCATIONAL BACKGROUND

Elementary Year [From] - [To]

School: Cabanatuan East Central School 1994 - 2000

Address: Cabanatuan City, Nueva Ecija Philippines

Secondary

School: Nueva Ecija National High School 2000 - 2004

Address: Cabanatuan City, Nueva Ecija Philippines

College

Course: College of Architecture 2004 - 2006

School: Nueva Ecija University of Science and Technology

Address: Cabanatuan City, Nueva Ecija Philippines

Course: Bachelor of Science in Hotel and Restaurant Management 2006 - 2009

School: La Fortuna College

Address: Cabanatuan City, Nueva Ecija Philippines

EMPLOYMENT HISTORY

Position: Assistant Restaurant Manager

Company: Sakae Sushi (Sakae Holdings. Pltd.)

Address: Changi Airport Terminal 2, Singapore

Date: June 2010 – Up to Present

Reason for Leaving: Presently Employed

Job Description / Duties and Responsibilities:

• responsible for providing efficient service and maintaining standard operation in restaurant

• responsible for training, developing and supervising staff in preparing and serving foods

• responsible for attending and resolving customers feedback and complaints

• responsible for assisting customers needs and directing them to their seats

• responsible for taking orders and suggesting other items for up selling goods

• responsible for serving foods to the customer and cleaning tables

• responsible for handling cash transaction as well as receiving customers payment, maintaining petty cash, safe float and cashier float on balance at all times

• responsible for ordering, receiving, transferring and checking stocks

• responsible for full time and part time payroll

• responsible for updating staff profile, balance leave and public holiday

• responsible for assigning staff schedule, duties and responsibilities

• responsible for reporting daily, weekly and monthly sales transaction

• responsible for weekly and monthly inventory count

• responsible for reporting maintenance problem inside the restaurant

• responsible for the cleanliness and orderliness of the entire restaurant

Position: Executive Housekeeper

Company: Freds Apartelle and Business Hotel

Address: Cabanatuan City, Nueva Ecija, Philippines

Date: January 2009 – January 2010

Reason for Leaving: Finish Contract

Job Description / Duties and Responsibilities:

• responsible for developing and implementing housekeeping operation and procedure

• responsible for planning, directing and controlling staff duties and responsibilities

• responsible for inspecting and keeping all areas in the hotel are clean and tidy

• responsible for ensuring that all cleaning equipment are in safe and in good condition

• responsible for requesting linen and laundry supplies

• responsible in documenting and reporting any deficiencies including mechanical and electrical problem of the entire hotel

• responsible for reporting lost and found items in the hotel to front desk officer

• responsible for providing guest supplies, needs and demands in their rooms

• responsible for maintaining friendly, honest and respect contact with the guest

Position: Service Crew

Company: Jollibee

Address: Mega Shell Cabanatuan City, Philippines

Date: June2008 – December 2008

Reason for Leaving: Finish Contract

Job Description / Duties and Responsibilities:

• responsible for providing courteous, quick and efficient service to the customer

• responsible for taking orders, suggest and recommend appropriately

• responsible for attending and responding customers needs promptly

• responsible for handling cash transaction accurately

• responsible for cleaning assigned areas and washing trays

Position: Front Desk Assistant

Company: Freds Apartelle and Business Hotel

Address: Cabanatuan City, Nueva Ecija, Philippines

Date: April 2006 – October 2006

Reason for Leaving: Finish Contract

Job Description / Duties and Responsibilities:

• responsible for providing friendly and welcome greetings to the guest

• responsible for assisting guest registration, reservation, room assignment and check out procedure

• responsible for answering telephone calls, guest inquiries and demands

• responsible for cash handling transaction such as computing bills, accepting payments and returning change for the guest

• responsible for keeping records of guest profile, room assignment and reservation

• responsible for interacting with other department for the smooth operation of the hotel

TRAININGS / SEMINARS ATTENDED

Training Center: Sakae Holdings Ltd Duration: December 2013

Address: Tai Seng Street, Sake Sushi Bldg., Singapore

Title: Follow Food and Beverage Safety and Hygiene Policies and Procedures

Training Center: Singapore Workforce Skills Qualification Duration: May 2013

Address: PSB Learning Pte. Ltd.

Title: Provide GEMS Service

Training Center: Changi Airport Group Duration: January 2013

Address: Changi Airport Singapore

Title: Customer Service Skill Programme/Changi Orientation Programme

Training: Sakae Teppanyaki (Sakae Sushi Duration: Oct. 2007-April 2008

Address: Apex Pal Int. ltd. Plaza Singapura, Singapore

Title: International On-the-job Training

Training Center: Baguio Country Club Duration: April 2007-May 2007

Address: Baguio Country Club Organization, Baguio City Philippines

Title: Local On-the-job Training

Training Center: Super Ferry 1 Duration: February 2007

Address: Manila-Ilo-Ilo- Manila

Title: APEX On Board Training

SPECIAL SKILLS / INTERESTS

• More than 3years experience as outlet supervisor

• Workplace Literacy passer: Speaking level 6, Listening level 5, Reading level 5 at Centre for Employability Skills in Singapore

• Computer Literate(Word, Excel, Power Point Presentation, Adobe Photoshop)

• Well-versed in oral and written English and Filipino.

CHARACTER REFERENCES

Ms. Ligaya P. Castor

Area Manager

Sakae Sushi Tai Seng St. Singapore 531406

Contact No.: +65 97763725 / (6438-6629)

Ms. Mae Ruth B. Diego

HR Manager

Freds Apartelle and Business Hotel, Cabanatuan City

Contact No.:092******** / (044) 464- 1746

Ms. Angelica Coligado Briones

Manager

Pastamania, Singapore

Contact No.: +65 82236021

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