Customer Service Sales

Sommer Patterson

**** ******* ***** - ****** **. 21144

443-***-**** ******.*********@*******.***

Summary of Qualification

Management and General Business Acumen:

oManagement and Supervisory Skills:

Experienced in managing people, time and resources by utilizing effective business practices, supervisory and leadership techniques, while encouraging team building.

Possess the ability to employ critical thinking, analytical, organizational and complex problem solving skills to enhance job performances and employee moral.

Acquires a knowledge of healthcare (Government and State) policies and regulations that inform and guide operations to reduce costs, risks and promote ethical practices and organizational safety.

Sales and Marketing skills encompass strategic qualitative and quantitative communication of data, pricing, competitive analysis, innovated market trends, and information technology.

oAdministrative Skills:

Over 15 years of general administrative skills, including, but not limited to, strong customer service, receptionist (front desk operations) creating, filing, and editing documents and electronic correspondences accordingly with efficient typing and 10 key skills.

Developed efficient meticulous attention to detail and work productivity with exceptional written, verbal, interpersonal communication, technical and data entry skills.

Communicates effectively with customers, clients, and management across all levels of the organization to enhance productivity and awareness.

oGeneral Human Resource Competencies:

Effective departmental communication and employee relations, including instructing training and orientation seminars, application screening and conducting new hiring procedures such as corroborating appropriate identification and documentation needed for employment.

Facilitates ethical business practices regarding human behavior, labor relations, safety and fair working environments that promotes legal compliances to code of conducts, policies, procedures, and other governmental legalities.

Fosters cognitive thinking, recognition and respect for cultural diversity and acts constructively and ethically to differences in the workplace and community.

oTechnical Skills:

Microsoft/PC: Microsoft Office (Power Point, Excel and Word); Web (internet explorer, foxfire, Outlook (emails) and social networks; Prophet and Retalix.

Mac: Microsoft Office for Mac, Filemaker Applications; Safari and other Web based applications.

Professional Experience

The Class Produce Group – Jessup, MD. 8/2006 – 4/2016

Assistant Produce Sales Representative-

~Summary: Assisted Leading Sales Representative for the organic line in achieving accounts for two Fortune 500 wholesale companies for the expansion of their organic line, which contributed to a 20% increase of monthly sales. Provided excellent customer service and relationship building that contributed to a 100% retention rate, increased sales and production and gained professional relationships with owners and produce managers of major grocery stores, farms and markets in the Mid-Atlantic region.

Assisted leading produce Sales Representative in expanding the organic division, promote and secure business-to-business sales to prominent grocery retail stores, small and large businesses, and wholesale companies within the U.S. Mid-Atlantic region.

Enhanced customer relationships by organizing, and communicating special sales and promotions, while providing exceptional customer assistance through email, in/out bound telephone contact and walk-in services.

Negotiated with buyers, and the leading sales representative by addressing customer's needs and preferences for marketing and upselling techniques.

Made independent sales decisions and adhere to sales responsibilities, including, managing inventory, weekly and daily pricing adjustments and customer profiles, which increased productivity and sales.

Maintains professional collaboration with CEO’s, Sales Representatives, Data Entry Specialists, Transportation and Warehouse Supervisors for goal accomplishments, pricing measurements, quality control and customer satisfaction.

Administration- Data Entry Specialist

Performs general administrative task and correspondence using data entry to create sales orders and invoices in Profit systems.

Applied meticulous attention to detail to accurately process, update, and verify hand written sales orders, credit correspondences, and return requests using coding methodology and efficient data entry.

Assist Sales Representatives with customer sales accounts to include; creating, processing, pricing orders and selling products accordingly for sale increases.

Disseminated information between customer and sales force regarding customer accounts and reconciling disputes from prices and product adjustments.

Assisted Warehouse Supervisor by communicating with sales and transportation department to create accurate invoices for in/outbound deliveries and product allocations for inventory maintenance.

Point of Distress Roadside Rescue- Hanover, MD 2/2013 – 3/2014

Administration/Dispatcher

Thorough knowledge of dispatching functions gained in an automobile repair and maintenance environment. Ability to transmit customer service calmly and concisely over the telephone, and through the internet to customers in emergency situations with disabled vehicles.

Compiles, reconciles, and correlates data into Mac Filemaker database from a variety of sources, including new and existing customers, partnering automobile insurance companies and motor clubs to maintain records and invoices through meticulous data entry.

Assisted the Owner with general H.R. capabilities including, new recruit screenings and corroborated appropriate legal identification and documentation needed for employment.

Provided remote assistance to field technicians that perform emergency automobile repairs such as lock-outs, tire changes, and jumpstarts and communicating information found in Global Positioning System’s(GPS) to accurately, efficiently and quickly locate and assist disabled vehicles and generate alternate routes when necessary.

Assisted technicians in cases conflictual situations with current records and other inconsistencies and advised probable field conditions they may encounter and simplified the complex situations by providing alternative and safer routes.

AAFES (Army Air Force Exchange Services) - Ft. Story, VA. 4/2004 – 8/2006

Shift Manager

Supervised military retail facility in daily operations, including opening and closing shifts as a qualified key carrier and executed other assignments and special projects as directed.

Managed financial and daily operations, including daily sales, employee cash counts, deposits, and cost control criteria established by upper management.

Assisted in the achievement of controllable expense, productivity, and inventory goals, which contributed to the increase of monthly sales by 30% from the previous year, using supply and demand methodology.

Compiled concrete data that analyzed customers’ and competitors’ attitudes and preferences to improve productivity and sells.

Assisted the General Manager with training, development and performance of store personnel.

Provided customer service through the courteous, accurate and efficient processing of customer purchases and ethical business practices.

*Early Career Summary: 8/1996-8/2004 Restaurant Management

Managed and supervised various fast food and dining restaurants that involved hiring, training and conducting orientations for new employees, managing quality control, financial analysis and collaborating with the owners and general managers for decision making processes. Implemented and enforced compliance to all safety, security and customer service policies and procedures for all employees.

Knowledge and Education

University of Maryland University College – Adelphi, Maryland

B.S., Business Administration/ Minor in Health Service Management (1/2017)

~3.8 GPA, Class Honors Recipient

~Relevant coursework – Healthcare law and Policies, Business law/ethics and Contract Writing.

Anne Arundel Community College – Arnold, Maryland

A.A.S., Business Management (2013)

~Cum Laude, Phi Theta Kappa

~Relevant Coursework – Human Resource Management and Healthcare Management

Certificates:

~Health Care Professionals Concentration (2013)

~Business Communications (2011)

~Human Resource Management (2011)

Lincoln Technical Institute – Columbia, Maryland

Help Desk Analysis Certificate (2000)

~Computer troubleshooting, hardware and software installations.

Professional and Charitable Affiliation

Society for Human Resource Management (Present)

Communicates with other human resource professionals to collaborate and share ideas, information and current trends with legalities in businesses and organizations worldwide.

No Stomach for Cancer (Present)

Involved in the mission to support, research and communicate the awareness of stomach and gastric cancer worldwide.

Toys for Tots (2004-2006)

Participated in Event Marketing with U.S. Marines to provide under privilege children with toys and promote this awareness for monetary or material donations.

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