Administrative Assistant Management

Darnell Howard Consultant Profile

***** **** *****, #***, ******, CA 94546 510-***-**** ****************@*****.*** AREAS OF EXPERTISE

Event Coordination Board Reports Budgets

Database Administrator Website Development Video Editing

System Training Webinars/Telepresence Operations Improvement PROFESSIONAL EXPERIENCE

University Healthcare Alliance Newark, CA 8/2015 – Present Administrative Assistant II – Operations and Integration

(Robert Half Temp Agency 8/2015-1/2016)

Heavy calendaring for the department’s Director of Operations and Administrator Director.

Create and mail policy binders for new groups.

Maintain future clinic onboarding tracker (update planned go-live dates, how many locations for each group, the Provider count and the status of EPIC)

Maintain onboarding tracker with status(needs escalation, on-track, or complete) for 30-60-90 day period

Coordinate offsite meetings between possible clients and department Leads; responsible for meeting venue, catering, AV needs, meeting materials, and assisting with facilitating meetings.

Support Provider’s Meaningful Use attestation processes.

Create and maintaining internal documents and external spreadsheets to track Provider’s attestation information for reporting.

Create and maintain department Visibility Boards with information pertaining to the department daily, weekly and monthly projects and task.

Create and update Pivot tables to capture clinical data for how many patients were seen in a month, what they were seen for and quality of their visits.

Basic administrative duties as assigned; ordering office supplies, copying, faxing and other duties as assigned.

Kaiser Permanente Oakland, CA 9/2007 – 6/2015

Operations Specialist - National Risk Management and Patient Safety

Supported Director of National Risk Management, back-up for VP of National Risk management, 8 Program Managers, 20 HealthCare Ombudsman Mediators and 2 project managers on various projects and roles.

Responsible for the maintenance of the department website by writing content, testing site, having a quarterly review of content, and making recommendations to improve website brand presence for internal users.

Facilitated monthly National Database implementation work team of 25 attendees that focused on how to use the database effectively and learn from one another during implementation phase. This included streamlining workflows but teaching everyone to keep their information confidential.

National Reporting Database Administrator; day to day operations included adding/deleting users, partnering with IT to resolve technical problems and training personnel in regional offices how to efficiently use the database.

Coordinated large offsite meetings for department. Responsible for meeting venue, AV needs, meeting materials, and often times helping facilitate the meetings.

Designed surveys via Survey Monkey to gather client feedback and present to Leadership to rate department projects, offsites, and initiatives.

Orientate new department hires on policies, procedures and new hire packages.

Coordinated with HR to enter new hires into Kaisers HRIS platform

Maintainer for new hire entry benefits entries into HRIS system Sedgwick, Detert, Moran and Arnold San Francisco, CA 9/2004–9/2007 Administrative Assistant/Case Clerk

Provide Administrative support to Office Administrator

HRIS employment entries for new hires

New hire entry benefits entries into HRIS system

Tracked PTO request in the company’s HRIS platform

Coordinate orientation materials for new hires

Managed Attorney and client expenses

Act as liaison, resource and primary point of contact for MCLE information to staff

Established a more efficient method to support 137 attorneys to track MCLE time commitment and compliance credits

Townsend Townsend and Crew San Francisco, CA 8/2000-9/2004 Records Assistant

Trained all new hires on appropriate Records/Offsite storage procedures

Aggressively created highly effective organizational and filing techniques, resulting in easy access to critical information

Established and developed vendor relationships with an eye to balancing quality and cost

Contributed to department quality management by having monthly meetings with vendors to discuss company orders and products

Distributed file request to appropriate personal acquired threw department email EDUCATION

Kaiser Permanente Narrative Medication and Conflict Resolution Training

Patient Safety Training

St. Amant High 1990-1994 High School Diploma

TECHNICAL SKILLS

MS Office 2010: Full software suite

Web & Graphic Design: Dreamweaver, TeamSite and Movie Maker

HRIS system

Virtual Meeting Platforms: WebEx, Telepresence and Go2Meeting

Other Platforms: Lotus Notes, SharePoint, Survey Monkey

Kaiser Permanente NetSet Database

HealthCare Ombudsman Mediator Database

References Available Upon Request

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