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Manager Customer Service

Location:
Barrie, ON, Canada
Posted:
May 19, 2016

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Resume:

FRANK DI MARZIO M Eng.

**-** ******* **** ******, On, L4N 0Z6

Cell 705-***-**** Email acuus0@r.postjobfree.com www.linkedin.com/frank-di-marzio

Plant Manager/Facility Manager

SUMMARY

Planning and overseeing efficiency to

95% schedule attainments

Plan staff & shifts according to demand, avoiding overtime

Plan and delegate preventative maintenance

Chair Continues Improvement Team

Metal Finishing

Training and implementing new procedures

Implementation of Lean Manufacturing Methodologies

CNC and Conventional Machining

Accountable for up to 1,100 staff

Plant Budgets & P & L

PROFESSIONAL EXPERIENCE

Noble Corporation (Division of EMCO US) (Aug 2014 to Jan 2016)

Plant Manager

Manufacturing of Fire Protection Products

Manage all staff (office and manufacturing)

Implementation of Six Sigma and Lean manufacturing principles

Accountable for all P&L, budgeting, and forecasting

Report directly to General Manager

Overseeing HVAC facility and reallocated product line to selective suppliers and closing the facility, auctioning off all assets

Generated 700K from auctioning equipment, exceeding Corporate expectations

Reduced Quality Rejections from 15% to 1% (leaking welds onsite) as well as chargeback’s from results of the leaking welds

Increased throughputs by 40% by implementing standard hourly expectations

Implemented software that brought quoting process down from 4-6 days to just hours putting Noble in an advantageous position with customers

Brampton Engineering (10/2009 to 02/2014)

Plant Manager

Manufacturing of Blown Film Innovation supplying to customers such as Pakall

Overseeing the operations in manufacturing Blown Film Dies in a CNC Machine shop

Implemented a tool managing system to ensure the tool life by properly tracking the tool(s) and and the amount of sharpening of the tooling based on tool manufacture recommendation, saving 250K/yr

Accountable for all P&L, budgeting, and forecasting

Reported to Director Ops & interacted with VP Of Engineering and the CEO

Implemented 5-S Program as well as many Lean Manufacturing Discipline’s, including one piece flow and Kanban systems, increasing thru-puts

Manage 90 on the shop floor

Improved the SOPs which resulted in increased productivity and accountability on the shop floor

Trench Limited Canada (05/2009- 10/2009) (6 month contract)

Coil Manufacturing Plant Manager (Manufacturing to the energy sector)

Manufacturing reactors and transformers

Working closely with sales and customer service in delivery improvements

Lean Manufacturing principles

Develop staff members in new techniques to improved work flow

Prepared company for significant downsizing

Fenwick Automotive Products Limited (After-Market Auto Industry) (7/2006 – 4/2009)

Plant Manager

Lean Manufacturing implementation; one piece flow/cellular methods that resulted in a reduction of headcount and cost saving

Introduced Visual departmental production status via whiteboards and hourly counts (actual versa standard)

Consistently achieved production deadlines through optimum leadership of 900 employees.

Headed a project to recycle Power steering fluid in our Steering Pump and Steering Pump departments that resulted in an annual saving of 250k

Provide guidance in transitioning manufacturing operation to Mexico, spent considerable time in Mexico in training and ramping up all awhile downscaling the Canadian operation

TS Certified – PPAPS, APQP, DFMEA, SOPS, 5S

CNC machining, assembly, sand blasting, MIG & TIG welding

Monitored the KPIs over 15 Frontline Supervisors ensuring they met the expected mandates

Lead Continuous Improvement Team on the initiatives of process improvement, measuring the results of the improvements

Budgeting for the Plant and Capital Assets

Vermont Castings CFM Home Products (10/2003 – 5/2006)

Production Manager (Metal Fabrication and Assembly)

Achievements:

Continually monitored operations; implemented new processes and procedures resulting in increased productivity and efficiencies in the BBQ

Processes included stamping, welding, bending, wet & powder coatings

Drove continuous improvement initiatives,

Part of team implementation of a Visual Manufacturing System resulting in significant improvement in data collection and reporting

Served as a liaison between company and union and decreased amount of grievances filed

Resolved issues with fabrication department holding up the other departments, increased fabrication efficiency from 39% to 95%

Implemented continental shifts and added a weekend shift which cut overtime down

Worked closely with customer service department to understand and take corrective action regarding consumer complaints

Flair Design Limited (FDLC Manufacturing Corporation) (Seating Industry & Office Furniture) (7/1998 – 10/2003)

Director of Operations (8/2000 - 10/2003) Plant Manager (7/1998 / 8/2000)

Achievements:

Increased thru put; 40,000 units to 120,000 units per month within metal manufacturing and finishing division

Increased productivity and capacity utilization on CNC Machining and conventional Milling/Drilling

Re-negotiated prices with vendors/suppliers that resulted in 30% cost savings for items purchased as well as logistics costs (reviewed suppliers of short and long haul contracts)

Responsible for finding a new location for plant; design plant layout, move equipment and set up without impacting production schedules

Relocated manufacturing facility without substantial interruption to services or production loss

Played a key role in realignment of manufacturing layout at new facility that resulted in increased throughput

Manufacturing High end Retail Store Fixtures

Oversee electro plating plant

Introduced new technologies in automated polishing and welding

Royal Laser Tech (Custom Machining/Laser Cutting/Welding Store Fixtures)

Production Manager (7/1992 - 11/1998)

Achievements:

Created and applied new manufacturing processes and procedures that exceeded quality control and safety expectations.

Set standards run times on CNC and Conventional Milling Drilling

Set up Scheduling for all Laser Cutting equipment

Building equipment for several industries (Automotive, Agriculture, Aerospace)

Manufacturing High End Store Fixtures For the Retail Industry

Analyzed and implemented standards in all machining operations

Increased productivity in fabrication operations from 39% to 85% within 3 months

Education and Training

Mechanical Engineer University of Waterloo 1980-84

Business Administration; Leadership American Management Association 1986-87

Professional Development:

World Class Fundamentals

Effective Personal Motivation

Manufacturing Development

Toyota Principles and Disciplines (2009)

Project Management

Lean Manufacturing (2008)

Cellular Manufacturing

Kaizen Blitz

Kan-Ban

5 S System Blitz;

ISO 9000 Internal Auditor;

QMI Quality Systems; QS9000/ISO 9002; & TS16949



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