Executive Assistant Manager

Anna R. Clayton

**** ******* *****., ***. #***

Woodstock, GA 30189

Phone: 240-***-**** Email: *********@*****.***

OBJECTIVE:

To obtain an Executive Assistant position with an emphasis on providing great Customer Service, where I may utilize previously acquired skills, to contribute toward company goals and initiatives.

TECHNICAL SKILLS:

Microsoft Office Suites, MS Outlook, Quicken, Quick Books Pro, Access, Word, Excel, Power Point, Publisher, Adobe Acrobat, ADP Software, SAP 9000 Software, PeopleSoft, WordPerfect, Lotus Notes, Typing speed of 60 wpm & Dictaphone Transcription. Capable of supervising, recruiting, hiring, and facilitating necessary training needed for all personnel. Participated in Employee Relations Workshops to include: Human Resource Policies and Procedures, Supervision in the Workplace, Effective Business Writing

WORK HISTORY:

January, 2015 – January, 2016

Simon Business School

University of Rochester

Secretary IV - Assisted the Dean of Simon Business School and the Executive Assistant with effectively running the office. Replied to a variety of correspondence on behalf of the Dean. Compose letters with or without instruction. Screen incoming communications to determine the next route of action. Scheduled appointments for the Dean as well as other Executives, and arranged conferences/speaking engagements. Answered routine inquiries and provide information concerning the department's programs and services. Established and maintain confidential files by using computer applications that include the use of electronic mail, word processing, spreadsheet and databases. Responsibilities also included collecting, compiling, and summarizing statistical and financial data, for various reports. Performeded confidential and personal secretarial services including making travel arrangements for both domestic and international travel. Other duties as assigned by the Dean and Executive Assistant.

March, 2004 - June, 2013

Lohr Renovations, Inc.

Office Manager Managed and maintained Executives' schedules using MS Outlook while reporting directly to the Owner of the company. Prepared invoices, reports, memos, letters, financial statements and other documents using MS Excel, MS Word and MS Power Point. Analyzed incoming correspondence, and reports to determine their significance and plan their distribution. Responsible for procurement of inventory, and expediting the delivery of goods and services to include resolving vendor issues. Performed all office duties such as maintaining records management systems using MS Access while performing bookkeeping using Quick Books.

November, 2008 – November, 2009

Bank of America

Teller Banking Representative - Created a connection and develop rapport with customers to provide outstanding, personalized service. Listened carefully and connected with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Ensured customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs. Met or exceeded sales goals by influencing customers to learn about products/services that will benefit them. Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers. Accurately and efficiently process transactions such as customer deposits and cashing checks. Assisted customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate. Informed and educate customers on how to conduct simple transactions through self-service technologies Followed established policies, procedures and guidelines to protect both our customers and Bank of America.

America Online, Inc.

April, 2000 – February, 2004

Executive Assistant – Office of the Chairman Provided administrative assistant support for the Executive Assistant to the Chairman of AOL, Steve Case. Responsibilities also included but not limited to: purchasing, correspondence, travel arrangements on personal jet and commercial [for both business and personal] using Carey International. Responsibilities included submitting all expense reports for travel to the accounting department from the use of assigned purchasing cards. Responsibilities also included meeting and greeting all guests as appropriate for board meetings. Other duties as assigned by the Executive Assistant as well as the Chairman and CEO.

Anna R. Clayton

7000 Avonlea Place., Apt. #407

Woodstock, GA 30189

Phone: 240-***-**** Email: *********@*****.***

America Online, Inc.

April, 2000 – February, 2004

Administrative Assistant Assisted the VP & GM of Entertainment International, by performing all administrative duties in a professional and timely manner. Responsible for taking charge in prioritizing and scheduling day to day meetings for the VP and GM, as well as direct reports using MS Outlook. Responsible for the procurement of, and expediting the delivery of goods and services to include; follow-up and resolution of vendor issues to maintain appropriate inventory levels by using internal tracking systems. Secured and organize monthly inventory reporting from all assigned sites to consolidate reporting to the VP & GM. Scheduled all travel arrangements (business and some personal) by using both internal and external resources. Responsible for submitting all expense reports for travel to the accounting department from the use of assigned purchasing cards. Proofed all expenses submitted for approval from the VP and GM of Entertainment International by using MS Access, MS Excel as well as using SAP 9000 software. Also acted as the Project Coordinator for the VPs assigned departments by using MS Project Manager to streamline the process.

America Online, Inc.

April, 2000 – February, 2004

Account Coordinator Launched and managed 10 Anchor and Silver Tenant Shopping Partners by using Adobe as well as MS Publisher. Responsible for weekly and monthly carriage reporting for all partners by using MS Excel, MS Power Point as well as ISP tracking. Provided Partner support through calls received through our Call Center by an internal routing system to populate partner information. Conducted monthly and weekly calls to review reporting, sales, carriage and status of all Partner marketing plans using MS Office Suites. Trained new and existing merchants on AOL products, and AOL proprietary merchant tools using internal reporting programs.

August, 1997 – November, 1999

Kaiser Permanente Mid-Atlantic States

Personal Physician Program Technician - Served as a Program Liaison by establishing relationships with Physicians as well as other departments (i.e., Medical Center Operations, Provider Relations, Provider Database Unit, Marketing and Corp. Communications) to accomplish set program goals. Provided technical and administrative support to the Personal Physician Program while working within a GMP Environment (Good Manufacturing Practices) to ensure the quality, identity and safety of services offered. Structured and assisted in the presentation of internal communication, promotional materials and recommendations from analyses performed by using MS Office Suites. Maintained the Provider Database by using the data received from the Medical Network Groups, to determine new Physicians and their status to notify members.

August, 1997 – November, 1999

Kaiser Permanente Mid-Atlantic States

Executive Secretary - Assisted the Director of Sales, Director of Provider Relations and Senior Project Manager in all administrative functions. Maintained and managed all aspects of accounts payable for the department by preparing monthly account analysis reports for the Director of Sales, detailing and verifying general ledger accounts as well as reporting any discrepancies. Responsible for submitting all expense reports for travel to the accounting department from the use of assigned purchasing cards. Prepared data collected via the membership database to track our daily membership count for analysis by committee members using MS Office Suites. Other duties as assigned by the Health Plan Executive Vice President, Directors as well as Senior Project Managers.

REFERENCES: Available upon request

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