Operations Manager

Carlos A. Hicks, Sr.

**** ***** ******* ***** *. • Horn Lake, MS 38637

901-***-**** • acuuji@r.postjobfree.com

CAREER PROFILE

Over seventeen years of experience in the warehousing and logistics industry, combining high-level sales and inventory knowledge with deep operational experience, technical savvy, and cross-functional communication abilities. Extensive experience managing up to 190 employees at a time, and reporting and communicating statistics and updates to the executive team.

AREAS OF STRENGTH

Staff Development

Inventory Control

Order Management

Reporting

Problem Solving

Executive Communications

Cost Management

Safety Evaluations

Performance Reviews

Fulfillment

Project Management

Root Cause Analysis

PROFESSIONAL EXPERIENCE

XPO LOGISTICS SUPPLYCHAIN, Memphis, TN 2003 to Present

Operations Manager (2014-Present)

Coordinate, manage, and monitor the workings of various departments within a 1.2 million square ft. facility. Responsible for over 165 associates including three (3) Superintendents and nine (9) Supervisors.

Guarantee adherence to organizational policies and procedures, evaluate staff performance, and establish organizational structure.

Ensure quality and efficiency goals are met and exceed company’s expectations.

Recruit, train, develop and retain quality personnel.

Assist in the development of strategic plans for operations.

Make certain productivity and shipping timelines are met daily to ensure complete customer satisfaction.

Assess monthly financial plans to ensure reconciliation with budget.

Shipping Supervisor/Floater (2010-2014)

Led departments through audits by external agencies and performed spot checks to guarantee consistent ratings of between 95% and 100%.

Train and monitor staff for compliance with standard operating procedures (SOP), safety, and workplace regulations.

In the absence of the supervisor, provide picking, verification, and shipping department support.

Observed, evaluated, and adjusted employee assignments and procedures as necessary to increase overall efficiency within the picking, verification, and shipping departments.

Produced efficiency, discrepancy, and staffing reports for management review.

Warehouse Supervisor (2006-2010)

Maintained inventory levels, and ensured safe and accurate stocking of all inbound inventory, and the accurate restocking of inventory for the shipping department.

Designed training presentations to help enforce training and accountability within the warehouse.

Assisted the Cycle Count team to reduce inventory discrepancies.

Promoted safety, efficiency, and accountability for all Power Industrial Truck (PIT) operators in the performance of their assigned daily tasks.

Ensured the daily rotation of inventory to meet picking needs, and to maintain accuracy within the inventory storage racks.

Special Project Coordinator (2003-2006)

Established the Special Projects department where I assessed workstations requirements, performed software downloads to workstations, designed work instructions for special project assignments, created Excel reporting spreadsheets and formulated procedures using Microsoft Word.

Assessed staffing needs for each project, provided projected completion dates for customer ensuring a quick turn-around of customer requests, and ensured customer billings were accurately prepared and sent.

Conducted project status updates via conference calls with corporate personnel.

Supervised 25-30 employees and provided onsite training during requested projects.

Order Prep Coordinator (2003-2006)

Supervised order creation and flow to ensure accuracy throughout the printing process.

Directed and followed up on all shipments and created end-of-shift reports for managerial review.

COURIER ADVISORY GROUP, Memphis, TN 2012 to 2014

Independent Contractor

Ensured safe and timely delivery of high value inventory of pharmaceutical products to customers.

Accurately updated and maintained daily driver logs and associated documents for customer’s review.

Promoted quality by providing accurate and timely orders to ensure a high level of customer satisfaction.

Conducted conference calls with customers and ensured their requests such as company changes, policy changes, and service concerns were addressed.

HOFFINGER INDUSTRIES, West Helena, AR 1998 to 2002

Quality Control Auditor

Inspected electric swimming pool pumps and filters for defects and malfunctions.

Ensured all pumps were assembled according to blueprint layout.

THRIFTY CAR RENTAL, Little Rock, AR 1996 to 1998

Supervisor/Zone Agent

Supervised employees in detail and maintenance department.

Performed detailed inspection of vehicles with customers prior to their departure.

Drafted and retained daily reports of all activity within the maintenance department.

Penn Foster College

Certificate of Paralegal Studies (August 2000)

Software Proficiencies

Microsoft Office, Attendance/Time Monitoring Software, RF Scanner, Warehouse

Management Systems, Inventory Management Systems

Training Workshop

SkillPath Seminars

Communicating with Tact, Diplomacy and Professionalism (January 2016)

Excelling as a Manager (March 2015)

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