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Manager Customer Service

Location:
Addison, IL
Posted:
May 18, 2016

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Resume:

Rakesh Vats

*** ***** **, ******** *******, IL **139

Email: acuuie@r.postjobfree.com

Phone: 773-***-****

Green Card Holder

Objective: A seasoned Recruiting Professional with over 15 years in direct End to End IT contract and executive level recruiting. Strong team building skills and knowledge of information technology positions, market and salary trends and technical requirements with experience that also extends to recruiting senior level passive candidates in the financial and healthcare fields. A multi-lingual team player who has extensive experience with several Applicant tracking system (ATS) applications that automate the recruitment process and workflow.

SKILL SUMMARY

OS: Windows 7, Vista, XP, 2000, NT, 98, 95, Mac OS.

MS Office Tools: MS Word, Excel, Outlook, PowerPoint,

ATS: Sendouts, cBizSoft, NetAtlantic, ACT 6, /2000, JobDiva.

Recruiting Skills: Advanced Internet Recruiting, Boolean Search Strings, Cold Calling, LinkedIn Recruiter, Candidate Referral, Job Boards (Monster, Dice, TechFetch, CareerBuilder, Indeed)

Product Marketing Management

Account Management/Retention

P&L / Budget Planning and Management

Salesforce Administration

Experienced in H1-B international Visa requirements, policies and procedures

Market Analysis and Forecasting

Knowledge of Labor Laws – Affirmative Action, EEO, OFCCP, FLSA

Language Skills: Fluent in English, Hindi and Punjabi.

Education: Bachelor of Commerce from Delhi University, New Delhi, India

Certification in Basic Programming.

Course in Java Programming.

Certification from Oracle in ATG Web Commerce Sales Specialist Assessment.

Summary of positions recruited:

Managers: Product, Project, Program, Portfolio, and Release, Master Scheduler, Design Build Manager, Mergers and Acquisitions, Sr. Financial Analyst, Director of Finance, Director of Risk Management Application

Developers/Programmers/Architects: Java, .NET, VB, Visual Studios,VB.NET, C#, C++ Business Intelligence Analysts/Developers: OBIEE, Hyperion, SAP, Business Objects Cognos, Sr. Business Analysts: Energy Risk Trading, IT Operations Manager, Data Stage, SAP/Oracle Security Analysts,

Systems Integration: Informatica Developer; Information Assurance, Networking Engineers, PHP Developer, SQL DBA's, SAP Security Analyst, Application Code Review Specialist, Web Developers, SEO Consultant, Director of Clinical Informatics, LIMS, Android Developers, Manager, Systems Engineer, Unix/Linux Systems Administrators/Developers

Professional Experience:

Sr. Technical IT Recruiter/ Account Manager/ Business Development Manager Jan16 – Present

Netra Technologies, Inc. Naperville, IL

Netra is global IT Consulting & Solutions Company headquartered in Naperville, IL United States with branch office and Global Remote Development Center in Europe and India. Focused on helping clients make the right technology choices, design the appropriate architecture, and build applications that drive competitive differentiation.

Responsibilities:

Full Life Cycle Recruiter supporting Tier 1 IT clients

Sourcing, screening candidates through various channels – like ATS (JobDiva), LinkedIn, Networking, advanced Boolean searches and other current social media tools.

Providing customer service by holding meetings, providing status, understanding current demand, providing recruiting solutions and strategies.

Partnering with central sourcing to ensure a continuous pipeline for each unique and hard to fill role.

Screening candidates and ensuring candidates are moving along in the hiring process in a timely manner. Creating offers and getting approvals and preparing necessary paperwork for candidates on boarding and orientation.

Sr. Technical IT Recruiter (Contract)/ Account Manager/ Business Development Manager

Jun’15 – Dec’ 2015

HTF Skill, Inc. West Chicago, IL

HTF Skill, Inc. is a IT Consulting & Solutions company that has been providing high value-added business solutions to enterprises of all sizes. Headquartered in the West Chicago, IL and offices with Remote Development Centers in India.

Responsibilities:

Full Life Cycle Recruiter supporting HTFSKILL clients such as; IBM within Accenture

Sourcing, screening candidates through various channels – like ATS, LinkedIn, Networking, advanced Boolean searches and other current social media tools.

Providing high levels of customer service to our internal clients by holding weekly meetings, providing status, understanding current demand, providing recruiting solutions and strategies.

Partnering with central sourcing to ensure a continuous pipeline for each unique and hard to fill role.

Understanding the demographics and making sure each job gets a custom recruiting strategy depending on the hiring region.

Maintaining and striving to surpass recruiting metrics and SLA’s.

Holding biweekly 1:1 with Hiring Managers/Account managers to discuss challenges, new demand, issues, strategies etc.

Working alone or with a team to complete hiring quotas for the quarter.

Screening candidates and ensuring candidates are moving along in the hiring process in a timely manner.

Creating offers and getting approvals and preparing necessary paperwork for candidates on boarding and orientation.

Working on any extra assigned projects as per Recruiting lead.

Working on IT and engineering positions

Sr. Technical IT Recruiter / HR. (Contract) October, 2014 – April 2015

Sears Holding Corporation, Hoffman Estate, IL

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members – wherever, whenever and however they want to shop. The company operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation, with full-line and specialty retail stores across the United States. Sears Holding Corporation, also known as SHC, which is an American multinational corporation headquartered in Hoffman Estates, Illinois. SHC was founded in 2005 by the merger of Sears (of Hoffman Estates) and Kmart (of Troy, Michigan). It operates 4,000 retail locations under the mastheads of Sears, Kmart, and their subsidiaries. The company is the tenth largest retailer by annual revenue in the United States.

Recruiting Role

Recruiting role supporting the Corporate Information and Technology Group, Analytical Services, the Online Business Unit and Telluride Project.

Recruiting of varying levels of Business Intelligence Business Systems Analysts, Data Architects and Developers with skill sets including: ETL, Teradata, Tableau, Microstrategy, and Business Objects/Cognos.

Sourced all levels of Java/J2EE Professionals including: Developers, Architects and Principals

Met established hiring targets, managed client relationships and interacted with hiring managers to discuss specific requirements.

Primarily focused on the DevOps, UNIX / Linux skill set and Administrators (Network and Systems).

Full Life Cycle Recruiting; Candidate screening and testing, interviewing, recommending applicants for hire, negotiate salary, benefits, and bonuses.

HR Role

BrassRing – Attended several trainings in BrassRing Administration

Experience working Kenexa/BrassRing Workbench the internal hiring tool

Negotiation of contracts with employees and others discussing labor laws

Maintained affirmative action program, maintaining records, reports, and logs to conform to EEO and OFCCP regulations

Answering employment entitlement queries a day-to-day requirement.

Sr. Technical IT Recruiter / Businees Development Manager/ Account Manager February 2001- October 2014

Sterlite Software USA, Inc. Oak Park, IL

Worked as a Sr. Technical Recruiter for IT consulting firm on senior IT roles and performed full recruiting and preliminary candidate phone screens and in-person interviews including the use of behavioral interviewing techniques. Key responsibilities and accomplishments included:

Filling active project management internal opportunities as well as various sub- contractors agreements with partnered clients both domestically and internationally

Full life cycle recruiting from inception to completion including salary negotiations, background and reference checks, and offer letters

Partnering with the functional recruitment teams to assess and provide consultation to Hiring Managers

Implementation of proactive talent pipelining and transactional deep-dive sourcing efforts across multiple mediums

Design and implementation of policies, procedures and recruiting best practices for the company

Direct solicitation and interaction with clients for staff augmentation needs

Managing the IT sales and recruiting for engineers in the USA

Sourcing candidates via the Internet using Dice, Monster, Hot jobs, Social Media networking sites (Linked-In, Facebook), Bull-Horn, employee referrals, networking, and vendor and personal databases.

Identification of candidates to match the skills and rates per the requirements received from the senior account managers

Training of new team members on recruiting techniques including setting team goals and handling of daily work distribution and monitoring team performance

Planning, managing, evaluating, and implementing new information technologies



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