Customer Service Manager
Resume:
Courtney S. Newton
Baltimore, Maryland.
Objective: To obtain a full time position by utilizing my acquired skills. Also, affording me the opportunity to grow and better my skills with this company.
Attending: Community College of Baltimore County
Pursing an A. A. in Business Administration
January/2016- Current
Attended: Medix School West
May/2007- Graduated in April 2008
Attended: Community College of Baltimore
September/1998-June/1999
Attended: Diploma: High School
Walbrook High School May/1998
Medix West: Specializing in:
Fundaments of Healthcare Administration:
May/2007-June/2007
Training included: Learning professional behavior in the work place. Medical Terminology. Responsibilities of a Medical Biller and Coder.
Computer Software Applications:
June/2007-July/2007
Training included: Microsoft 2003, Excel 2003, and Outlook.
Essentials of Human Anatomy:
August/2007-September/2007
Training included: Organs of the body, bones of the body, the way the function and the systems of the body.
Coding Procedures:
September/2007-October/2007
Training included: Coding different procedures, learning the different kinds of codes most used by doctor’s offices, ICD-9CM codes, and CPT codes
Medical Billing Procedures and Software Tools:
October/2007-December/2007
Training included: Filling out patient’s coverage forms and insurance forms
Work Experience:
Pizza hut
Manager
Jan 2012/-Current
Opening and closing of business. Managed day to day operations. Also, I
managed up to 30 people at one time. I’ve cashiered, served, prepared pizzas and dishwasher. Weekly books. Nightly Inventory . Order product rom manufactures. Key holder. Some scheduling.
Burger King
Asst. Manager
Cashier/Closer
December 2010- April 2012
Edy-Brown
Customer Service
June 2009- February 2010
Operated paper buster machine. Arranged the routes. Rewrite routes and cancel orders for drivers. Contact customers to make sure orders were in. Separated and sorted credits to be mailed to stores.
Everly, Hildreth, and Platman Behavioral Services
Medical Receptionist
April 2008- September 2008
Duties: Greeted, took co-pay, and scheduled appointments. Pulled charts for doctors’ next day’s appointments. Treatment plans when needed. Verified insurances with companies such as B/C B/S, Aetna, United Healthcare, Optimum Choice, and EVS. (Medicaid) Light computer work – Medical Mastermind. Filing, faxing, and coping. Phoned in prescriptions.
Annapolis Nursing and Rehabilitation
Assistant Activities Director
January/2007-April/2007
Duties: Transport patients from room to cafeteria and day room for activities. Room visits. Engaged in activities with patients. Answered phones and direct calls.
Quizno Sub’s
Assistant Manager
September/2005-October/2006
Duties: Key holder, opened store, made, finished, and packaged sandwiches. Cashiered. Over looked day to day operations. Took stock, stocked inventory and occasionally scheduled employee’s hours.
Quizno Sub’s
Team Member
September/2002-April/2005
Safe Management: Ravens Stadium
2004-Football Season August/2004-January/2005
Duties: Ticket taker, Greeter, and elevator operator.
Harte Hanks: Assembly Line Worker
July/2002-November/2002
Duties: Paper inserter, envelope stuffer and pallet packer.
S.A.D Detailing Shop: Receptionist
August/1999-September/2001
Duties: Answered multiphone lines, light computer work, filing, typing, cashier, setup appointments and customer service.
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