Transportation and Logistics Operations and Quality Manager

KEVIN BATCHELDER

*** ******** *****, ********, ** 30066 • 404-***-**** • acuuc4@r.postjobfree.com

LICENSURE/CERTIFICATIONS

ISO 9001 Internal Auditor

Lean Six Sigma Yellow Belt

DOT and IATA Dangerous Goods Certification

Supply Chain Management Principles

PROFESSIONAL SUMMARY

An accomplished and seasoned professional with a comprehensive background in transportation and logistics, including operations, sales, quality, and management.

Strategic problem solver with proficiency in the development of Standard Operating Procedures.

Interfaced with executives in the creation of an ISO 9001:2008 certified Quality Management System.

Outstanding hands-on leader who inspires, trains, and provides guidance to ensure results.

Software skills include TMS, WMS, MS Word, Excel, PowerPoint and Access.

Leadership

Motivated/Driven

Versatile

Dedicated

Collaborative

Consistent

Accurate

Adaptable

Exemplary Communication

EMPLOYMENT

Network Global Logistics/FedEx SameDay Hapeville, GA 09/13 – 07/15

Operations Coordinator

Collaborated with the Director of Express Operations and SVP of Sales and Marketing to revise all new client implementation processes and related documentation, solidifying the ability to retain a positive impression while increasing customer retention. Established new SOPs for the handling of international shipments, unifying multiple business units and enabling the organization to secure all FedEx International NFO shipments.

Sourced and created an international courier agent network.

Created and implemented the FedEx SameDay Special Handling Desk, resulting in higher level tasks being assigned to qualified employees while increasing the overall bandwidth of the FedEx SameDay Call Center.

Led team in capturing historical footprint data from warehouses serving as forward stocking locations for Critical Parts Logistics, enabling the company to recoup over 150k in un-invoiced revenue.

Identified and corrected a performance reporting discrepancy, resulting in a fifteen percentage point increase on SameDay shipment on time percentage.

MNX Global Logistics Marietta, GA 09/00 – 09/13

Operations and Quality Manager (01/11 – 09/13)

Interfaced with COO and VP - Americas to establish worldwide ISO 9001:2008 certified Quality Management System. Developed and implemented company-wide document control system. Evaluated existing processes and implemented procedural changes to improve operational effectiveness and efficiency. Established quantifiable vendor accountability for outsourced services.

Investigated service issues and customer complaints by performing root-cause analysis and implementing appropriate corrective actions.

Negotiated with vendors to minimize costs and increase margins.

Ensured TSA compliance through employee training, vendor management, and client education.

KEVIN BATCHELDER Page 2

Client Relations Manager (05/04 – 01/11)

Doubled revenue from the two largest accounts through inside sales and building professional and personal relationships with key stakeholders. Developed and conducted new and continuing employee training classes for on-demand and scheduled shipments.

Created and implemented call center and operational policies and procedures for the Atlanta station.

Routed client-related quality and service issues to the appropriate manager for resolution.

Provided quarterly business reviews for key accounts and discussed the implementation of new services.

NFA Lead (11/01 – 05/04)

Trained all new dispatchers/customer service representatives hired to staff the "Next Flight Available" department in the corporate office.

Provided input on the development and refinement of the Transportation Management System utilized for order entry and shipment tracking nationwide.

Oversaw the successful completion of all same day on demand shipments occurring during shift (approximately 50 per day).

Dispatcher/Customer Service Representative (09/00 – 11/01)

Created shipments, assigned carriers and dispatched same day shipments. Served as specialist in life saving shipments of human tissue and medical devices including communication with couriers, airlines, hospitals, and clients.

Ensured that shipments were picked up or delivered to specific locations at health care facilities according to protocol.

Conducted data entry and generation of reports utilizing Dispatch Office, MS Word, Excel, and Access.

]ACADEMIC & PROFESSIONAL AFFILIATIONS

Member of Orange Key and National Honors Societies

AWARDS/HONORS

Honored with 2011 CEO Above and Beyond Award for Outstanding Contribution as Employee of the Year

EDUCATION

State University of New York, Cobleskill, NY Associate of Art: Social Science

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