Document Analyst

Jennifer Cleary

Camby, IN

acuuao@r.postjobfree.com - 317-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Travel Counselor

Intelenet - Fargo, ND - February 2016 to Present

Responsibilities

Advise American Express card members on travel benefits with membership rewards. Guide users through the online booking path. Provide air, hotel, and car reservations. Answer general inquiry on benefits and card services.

Skills Used

Empathy, customer service, efficiency, metrics, accountability, security, data entry and excellent communication.

Order Processor

Etching Industries - Indianapolis, IN - March 2014 to Present Responsibilities

Match payment information and artwork approvals to exhisting orders for entry in to production. Resolve pricing and proof errors. Request documents from customers. Schedule production Accomplishments

Major revamping of communication and documentation of processes completed by various departments. Main reorganization of processes to efficiently exceed production expectations. Skills Used

Organization, customer service, efficiency, accuracy, attention to detail, independent work ethic Documemtation Analyst

JPMorgan chase - Indianapolis, IN - December 2004 to November 2011 Responsibilities

Process auto loans for funding. Inbound and outbound customer service calls. Work with underwriting and collections to resolve customer issues.

Accomplishments

Team building, customer retention and growth. Implementing cross training to better understand entire process vs. individual tasks only.

Skills Used

Customer service, work efficiency, team player, computer programs, scanning, transfer of files, records and recording transaction history, research and verifications. EDUCATION

none in Communications/Paralegal Studies

Orland College - Orlando, FL

1993 to 1995

none in Communications

Milligan College - Johnson City, TN

1992 to 1993

Diploma in General

Ben Davis High - Indianapolis, IN

1989 to 1992

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