KIMBERLY WEST

203-***-****

acuu72@r.postjobfree.com

CAREER OBJECTIVE

To attain a role in a well established organization with room for personal growth and to provide consumers with high quality services to ensure their satisfaction towards the organization.

WORK EXPERIENCE

Tempositions Stamford, CT

Customer Service Agent/Computer Software Nov 2015-May 2016

Develop and maintain strong customer relations.

Respond to and process all customer orders.

Communication and problem resolution with manufacturing, operations, purchasing, materials, customers, sales representatives & service centers.

Interacting with manufacturing, operations, and sales departments to ensure proper and timely fulfillment of all orders.

Resolve customer problems relating to shipping & receiving.

Process and send all functional acknowledgments and advance ship notices.

Resolve warranty claims issues for customers, issue & process RMA numbers for In and Out of Warranty repairs.

Expedite shipments of spare parts orders and RMAs.

Interface with buyer/planners, production, test technicians, and stockroom on spares orders.

Asiworks,Inc./PSI Family Services HyattsvilleMD

Program Coordinator Jun 2013 – May 2015

Answers inquiries concerning the status of various persons or the information contained on records; interprets policies concerning the various records maintained.

Validates and verifies information contained in the records system for legitimate requests for such information.

Creates reports and correspondence for departments of the organization to maintain accuracy of files.

Posts and updates information to the budget, personnel records, and other related documents.

Directs visitors by maintaining employee and department directories; giving instructions.

Conducts in-home visit to Veteran's in the program to assist with introductory paperwork.

Hocon Gas Inc. NorwalkCT

Customer Service Representative Feb 2012 – Jun 2013

Attracted potential customers by answering product and service questions; suggesting information about other products and services.

Opened customer accounts by recording account information.

Maintained customer records by updating account information.

Answered participant questions, as well as question participants to obtain full understanding of what information is being requested.

Documented all calls with regards to participant inquires accurately.

Follow-up with participants within a 24-hour period in regards to the initial phone call.

Provided quality customer service on every call.

Cablevison Systems Inc. StratfordCT

Customer Service Representative Sep 2009 – Apr 2011

Delivered world class customer service and build customer satisfaction and loyalty.

Provided effective and timely resolution of a range of customer inquiries.

Handled a high influx of inbound calls within a dynamic call center environment.

Assisted customers with items such as billing inquiries and troubleshooting.

Responded to customer inquiries and requests and resolved issues efficiently.

Exercised strong interpersonal communication skills with customers and department personnel.

Handled the process to change/close existing work orders.

Set daily schedule for technicians.

Monitored technician's schedules to ensure an On-Time guarantee.

EDUCATION

VIRGINIA UNION UNIVERSITY Richmond, VA

Bachelors of Arts- Criminal Justice, May 2008

EASTERN CONNECTICUT STATE UNIVERSITY Willimantic, CT

Paralegal Certificate, Jul 2012

ADDITIONAL SKILLS

Administration and Management

Active Listening

Customer and Personal Service

Complex Problem Solving

Time Management

Clerical and Administrative duties

Judgment and Decision Making

Microsoft Word

Excel

Microsoft Outlook

Powerpoint

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