Ivan Morgan

Customer Service

Charlotte, NC

acuu6o@r.postjobfree.com - 980-***-****

Seeking an entry level position at your establishment. Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor

Chicken Salad Chick - Charlotte, NC - December 2014 to Present Responsibilities

Set up food topping stations, prepare sandwiches, as well as soup, bake cookies, maintain clean working area, occasional dish washing, and stocking deli items. I also handle point of sale transactions, and occasionally training and coaching new hires. As well as assigning daily tasks for the front of house staff. Accomplishments

I've changed the way something's are done there, and as a result things run smoother now. I've made suggestions and gave ideas that the company has either taken into consideration for future plans or are currently using. I am up for promotion to shift lead. Skills Used

Leadership skills, and my ability to work well during busy times. Customer Service Represenative

Convergys - Charlotte, NC - February 2014 to July 2014 Responsibilities

Provided customers with turn by turn directions to various destinations through out the United States and Canada. Handled sales of pre-paid calling minutes for the customers vehicles. Also administered vehicle diagnostics over the phone by request.

Accomplishments

I maintained excellent call quality and warm service therefore assuring the customer's would be pleased enough to stay with the service for years to come. Skills Used

Customer service, and sales.

Cashier/Sales

Food Lion - Charlotte, NC - April 2013 to November 2013 Responsibilities

Greet customers, handle various produce and packaged goods while operating a sales register. I also had to maintain a neat work area, stock products in their respective departments and met daily as well as weekly goals.

Accomplishments

I was quick and efficient with the customers leaving them happy and securing a lasting relationship with the store.

Skills Used

Customer service, money handling, and organization skills were demonstrated. Customer Service

SAFE Management - Baltimore, MD - August 2004 to November 2012 Travel, Transportation and Tourism

One of the work sites was the M&T Bank Stadium, and there I had to make sure that all the people coming in the stadium gates were not bringing in any unauthorized items, and also direct the people to their seats and answer questions.

Customer Service Representative

Education Affiliates - Baltimore, MD - April 2010 to July 2011 Handled in-bound calls for potential college students interested in one of the many colleges and trade schools that the company represents. Goal being to set them up with an appointment with the school, or transfer them to an admissions representative for further information. Customer Service Representative

Trailblazer Health LLC. - Timonium, MD - February 2008 to July 2008 Trailblazer Health Timonium, MD

Telecommunications Services

My duties include answering inbound phone calls from medical providers regarding medical claims information as it pertains to Medicare and Medicaid, doing researching to determine why certain medical claims have rejected or denied, and answering general medical claims information questions. Sales Associate

Hecht's - September 2004 to December 2005

Hecht's Baltimore, MD

Retail

In the time period that I worked with them I was in both the house ware(s), and men's clothing section. In both sections I helped customers, as well as worked the register to ring up their items, and maintained the work area and made sure everything was in place, not to greeting each of the customers that I could. Office Assistant

Paul Laurence Dunbar High School - Baltimore, MD - August 1998 to May 2002 While attending high school I was a very active office helper when I could during the four years that I attended. Even at that tender age I was told that I was a very motivated person, who strives to do well at things that I am great at doing. My learning of computer skills and computer operations did not just come from the office I was also in involved in at least one computer course for each year that I was enrolled there. EDUCATION

Paul Laurence Dunbar High School

August 1998 to June 2002

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