Customer Service Sales
Resume:
Amina M. Nur
ANCHORARE, AK **501
Objective: To obtain employment as a Translator/interpreter within a progressive environment whereby I can utilize my skills and experience.
Customer Service Skills:
Over ten years’ experience in customer service
Ability to represent the company with professionalism, poise and integrity
Excellent communication skills and ability to interact with customers and clients
Responded to customer/client needs quickly and professionally
Comfortable in fast-paced, high-pressure atmosphere
Referred clients/customers to specialized staff to ensure the highest quality of service
Able to relate to people of diverse cultures and work well under pressure
Creative, reliable, patient, self-motivated, and honest
Excellent knowledge of computer
Technical Skills
Strong keyboarding skills
Merged letters, created macros, formatted documents, and produced a wide variety of documents using Microsoft Excel 2003, Microsoft Word 2003, and Microsoft Access
Knowledge of the Internet and use of e-mail
Communication Skills
Fluent in English
Working knowledge of Italian
Facilitated communication between customers/clients and company staff
Consulted co-workers on solution to difficult matters
Committed to quality customer service
Handled complaints and mediated conflicts
Education
2000-2001 Computer Technology Courses
1998-1999TarrantCountryCollege, Ft. Worth, TX
1984-1984 Bartame High School, Mogadishu
Employment History
2010 – 2011 Living stone home care
Helping Clients at home cooking give their medication ever day within 16 hours none stop anthill I finish my work.
Cleaning home give the shower if they need for help and also to call for
Emergency. And give entertainment at home. Dress up if they need help
Remind them their appointment to call hospital or cancel if they not
Want and make a new appointment and put her schooled.
2003 – 2008 Grant Medical Center (Columbus Public Health)
Somali Community
Translated from Somali to English for newcomer immigrants
Answered multi-line telephone and recorded message
Helped clients visiting hospitals and schools
Interpreted books from English to Somali
Helped Newcomer Somali women to understand notorious food for infants
General clerical duties
2001--2002 Store Manager/Sales Consultant
Southwest Concessions, Inc
Sold merchandise at fast pace in a busy airport with aim to quality services
Organized merchandise creatively for window display
Developed customer relations and maintain inventory
Selected, trained, and motivated sales associates with supervision to their assigned duties
Prepared daily transactions reported and performed closing session
Consistently met and exceeded sales expectation
References Available upon request
Contact this candidate