Customer Service Quality

Bridgett Richey

***** **** ****, *******, ** ****1

C: 205-***-**** or W: 205-***-****

*******@************.***

Profile

Dedicated quality specialist with excellent leadership, problem solving, and communication skills demonstrated with over 7 years in the automotive industry.

Areas of Expertise:

Excellent communication skills

Inventory control and logistics

Quality control processes

Self-motivated and team player

Continuous improvement

5S

Problem solving

Microsoft Programs

Multidisciplinary exposure

SAP

Accomplishments:

Problem Diagnosis

Used operational knowledge of systems, parts and components to investigate and solve problems that arose during assembly

Personally and thoroughly completed specialized tasks assigned by QU Manager in a prompt and professional manner

Training

Regularly trained and evaluated operators on safe and efficient handling of machines and components, work instructions, and 5S procedures.

Regularly trained and evaluated Quality Liaisons on new processes

Trained fellow Quality Technicians on functions and requirements of job

Worked with new Quality Engineers to explain the processes and flows of production

Experience:

Quality/Document Control Specialist July 2015-Current

ARD Logistics

On-site at Mercedes Benz, Vance

Member of the ARD Operations support team on-site at Mercedes (Plant 1, Plant 2, & MLC)

Perform daily audits on operators, work stations, and active quality alerts

Analyze and report data to the quality manager and operations management through pivot charts, graphs, and tables

Collect data from the operations team leaders, group leaders, and shift leaders for reporting

Provide feedback and countermeasures for errors from our cells to ARD and Mercedes management staffs

Perform 8D’s

Create presentations through Power Point for our staff and Mercedes staff as well

Work closely with our management staff to ensure that we are providing quality products to the customer in the most cost efficient manner

Create documentation for quality control within our cells

Control all ARD documentation inside Mercedes

Perform investigation of errors that occur in our cells and determine why and how to prevent future errors

Assist the Quality Manager with any tasks assigned on a day to day basis

Quality Technician September 2012-July 2015

Brose

Vance, AL

Member of the production support team

Ensured that processes and procedures are being followed to company standards

Performed gauge checks, problem solving, document control, communicated quality data with other shifts and departments, and supported engineering

Ensured that Team Leaders follow proper procedures for document control on their lines and escalated all deviations

Developed production tracking and quality control systems analyzing production, quality control, maintenance and other operational reports to detect production problems

Inspected finished products for quality and adherence to customer specifications

Monitored and adjusted production processes or equipment for quality and productivity

Team Leader November 2011-August 2012

Brose Vance, AL

Actively suggested operational improvements to enhance quality, improve production times, and reduce costs

Helped achieve company goals by supporting production workers

Maintained proper stock levels on a line

Ensured the most cost-effective production methods were employed

Monitored and adjusted production processes or equipment for quality and productivity

Monitored the production processes and adjusted schedules

Planned and laid out work to meet production and schedule requirements

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance

Worked with managers to implement the company's policies and goals

Reviewed the performance of subordinates

Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures

Regularly troubleshot problems with equipment, devices or materials

Transportation Broker January 2010-January 2012

Ready N Able Brookwood, AL

Solicited freight from Transportation Officers of the military

Made pick-up appointments and then dispatched drivers to pick-up solicited freight from suppliers

Scheduled daily deliveries to customers

Executed pick-up times and deliveries in a timely manner and the most cost effective way

Multi-tasked on a daily basis via phone calls, emails, faxes and internet programs

Effectively made decisions to prioritize tasks

Practiced flexibility

Negotiated freight prices

Production/Assembly January 2006-January 2009

Mercedes Vance, AL

Installed the electrical components inside the M-Class and R-Class before any interior was installed in the vehicle

Effectively implemented the top priorities of the line: quality and safety

Participated in multiple team leader training and safety classes

Willingly worked rotating shifts and overtime as required

Reported all quality defects to Team Leader

Double checked all processes and products before vehicle left station

Worked multiple stations on the line

Made minor repairs to components before installation if necessary

Sales Consultant August 2000- December 2005

Cingular Wireless Tuscaloosa, AL

Sold wireless plans, cell phones and accessories

Provided customer service face to face, online, and by telephone

Held Key Holder position that was responsible for overrides in the system, accessing deposits, and opening and closing the store

Responsible for providing all new hire training

Greeted and advised customers on products

Processed returns, exchanges, and insurance claims

Provided customer service which in turn built customer loyalty and brought in new customers as well

Education

Bachelor of Science: Human Performance/Physical Education-2000

University of Alabama Tuscaloosa, AL

High School Diploma: Advanced Studies-1995

Fort Payne High School

Fort Payne, AL

Skills

In depth knowledge of quality inspection and assurance

Understanding of prints and measurement tools

Proficient in Brose processes and standards

Sound knowledge of the manufacturing process

Familiarity working in SAP

Experienced leadership in maintaining production line

Extensive knowledge of quality systems, quality improvement strategies, and production

Working knowledge of logistics management

Knowledge of computer application such as Microsoft programs, charts, graphs, tables, and data entry and analzying

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