Nakaya Gaynor

* ***** **

Hartford, CT *****

860-***-****

acutws@r.postjobfree.com

Skills Profile

Knowledgeable with payroll using Kronos

Familiar with College Banner software

Compliance Assurance using Corporate, Local, State, Federal and HIPPA guidelines and directives, at all levels

Well-rounded background in Customer Service, Administration, Financial and Medical

Budgets development and Objectives creation at the Departmental Level

Executive Meeting Presentation preparation and delivery

Knowledge of HR Benefits and processing

Liaison to both Clients and DMHAS during State meetings

Proficient in MS Word, PowerPoint, and Excel, Outlook Calendar, Access and Publisher, plus Lotus Notes

Trained in Pharmacy responsibilities.

Knowledge of ICD9 coding

Understanding of Medicare and Medicaid as well as Insurance Plans and Programs (both Private and Public), in general

Ability to read Medical Terminology, and translate Doctor notes and prescriptions

Multi-line business telephone proficiency

Special Skills:

2005-2006Experience with Quick Books Finances and Accounting

2005-2007Schedule appointments and prepare tax returns;

Complete and certify applications;

CPR & First Aid Certified;

Education

2015-2017 BS Degree in Human Services/Social Services (Mental Disabilities)

Post University Online Waterbury, CT

2013-2014 Completed Classes in Environmental Services Program

Manchester Community College Manchester, CT

2013-2015 Recovery Assistant Certificate

Certificate from CT Department of Mental Health and Addiction Services

2006-2008 Pharmacy Technicians Training Certificate

CVS Pharmacy Hartford, CT

2002-2004 Office Information Systems Diploma= AS Degree

The Sawyer School of Business Hartford, CT

2000-2002 General / Child Psychology

Capital Community College Hartford, CT

1996-2000High School Diploma

Hartford Public High School Hartford, CT

Work History

Sept 2015 – Present Atria Greenridge Place Rocky Hill, CT

Administrative Assistant

Responsibilities and Accomplishments:

Ensures accuracy with payroll functions by running daily punch report, correcting missed punches correcting and supporting pay period end function approving correct time in Kronos system.

Audit leaves, pto and accruals also implement corrections in kronos system for time sheet error.

Work with insurance companies to assist and educate employees with Open Enrollment and Benefit options.

Assists the Community Business Director with Human Resources functions such as, new hire orientation, open enrollment of benefits, maintaining personal file and tracking FMLA, Workers Comp, PPT testing, holiday pay shift differential.

Overseas specific processes for the collection and maintenance of resident’s data, which includes resident. statements accuracy, review of resident agings, confirm level of care to billing accuracy, and resident demographic information

Assists The Community Business Director with Accounts Receivable function to include maintaining resident data in system and files including input of ancillary charges and monthly billing statement generation, review of aging report and supporting collections efforts.

Assists with all Account Receivable to include pursuit and follow up on outstanding, unpaid balances

Assists with the Account Payable to include coding of invoices, data entry into system

Assists in ensuring the correct coding of the community’s accounts payable and accrues expenses as needed.

Works towards the completion of special projects, requests and assignments.

May 2014 – Sept 2015 Energy Efficiencies Solutions Windsor, CT

HES-IE Coordinator

Responsibilities and Accomplishments:

Ensured incoming Job Report(s) correctness and upload in Eversource System completion

Process work orders

Used in-house tracking system to record and monitor status for every job, throughout its lifecycle

Followed-up with Vendors Installation on HVAC, Windows, Insulation Interaction Maintain office files and records

Maintained records of Copays

Financial Records and book keeping for contractors payments and company payments

Invoiced using Eversource systems for all Core Measures and Supplemental Measures work

Created Spreadsheet

Tracked monthly Income

Tracked and consented to payment disbursement to contractors

Ensured that New Hires paper work is completed and all training is scheduled

Trained New Hires on office Policy and Procedures including customers confidential documents

Task delegation and shared General Office Manager duties

Hosted Community Outreach Event

Educated families on Energy Conservation Programs and State Fund Guidelines

Dec 2013 – Apr 2014 Resource Staffing Inc - Northeast Utilities Berlin, CT

WiseUse Administrator Customer Assistant

Responsibilities and Accomplishments:

Monitored and routed incoming calls on a multi-line phone system (Cisco Systems)

Provided customers with information on Energy Conservation, using the HES-IE and HES programs and other resources

Qualified Applicants Processing (including prescreening, entering, approving, logging, batching and filing documentation)

Generated letters for approved customers using HES-IE program forms and standard letter formats

Customer income verification for program eligibility

Managed Customer Approvals and denials using Excel to track applicant status

Leverage MS Excel proficiency daily for numerous spreadsheets and tracking systems in use

Leverage C2 and CLMTRS Systems customer data queries proficiency

Assist Customers in their Energy utilization through correspondence with community action agencies, DSS, HES Vendors and other resource organizations

Assist Customers in locating additional services, as needed

2011 - Sept 2012 Comcast Cable Enfield, CT

Customer Account Executive

Responsibilities and Accomplishments:

Answered multi-phone line on a timely basis

Accommodated average call load of 70-105 calls per day

Educated customers with payment history and credits

Resolved all issues accurately to meet and exceed key performance metrics on First Call Resolution metrics

Ensured all Customer payments and applicable charges posted to the Subscriber’s account accurately and efficiently

Validated all Work Order data for accuracy and completeness

Ensured and verified appropriate service level for each Customer account

Input Customer-authorized changes and/or upgrades during Customer check-in

Audited all Work Orders for accuracy (products, billing and tasks performed)

Collected payments from Customers by appropriate payment method

Debited and credits account for unreturned equipment

Opened and closed all Work Orders

Accurately explained billing in full detail, by line item for item and

Corrected errors and issued credit to Customer accounts

Aug 2011 – Oct 2011 Travelers Insurance Company Hartford, CT

Administrative Assistant

Responsibilities and Accomplishments:

Appointed and terminated Producers, Agents, CSR’s, Travelers Staff, and Agencies in Travelers Companies

Communicated with customers regarding licenses, Company appointments and terminations

Researched state websites and rules to ensure Corporate compliance in appointment processes and procedures.

Re-Certified inconsistencies in Traveler’s Systems (PALS) from PIAV report

Requested Personal Lines and Staff appointments for agents, agencies and staff using FLE-Appoint software tool

Coordinated with co-workers to ensure appointment and other requests were completed in a timely manner

July 2008 – March 2011 Manpower Inc - Northeast Utilities New Britain, CT

Clerk Typist/Administrative Assistant 2, Conservation & Load Management

Responsibilities and Accomplishments:

Monitored and routed incoming calls on a multi-line phone system (Cisco Systems)

Provided customers with information on Energy Conservation, using the HES-IE and HES programs and other resources

Qualified Applicants Processing (including prescreening, entering, approving, logging, batching and filing documentation)

Reported Events and Event minutes to the State and Regulatory Department.

Generated letters for approved customers within the WRAP or HES Program.

Customer income verification for program eligibility

Managed Customer Approvals and denials using Excel to track applicant status

Managed ordering supplies and filing all mandatory documents needed for Month-End reports

Leverage MS Excel proficiency daily for numerous spreadsheets and tracking systems in use

Logged in security system for personal information such as name, address, numbers and other information including income.

Assist Customers in their Energy utilization through correspondence with community action agencies, DSS, HES Vendors and other resource organizations

Assisted Supervisor with field visits to Customers’ homes to perform Energy Audits

Managed Supervisor’s calendar, making changes in daily agendas.

Shared positive information prior to attending Team and Departmental meetings

Oct 2005 – Dec 2007 Community Renewal Team (CRT) Bloomfield, CT

Human Service Infrastructure Operation Assistant, Energy Assistance

Responsibilities and Accomplishments:

Collected demographic data and conducted prescreening interviews to determine eligibility for CRT, DSS and other Community Assistance Organizations

Assisted with Intake Applications

Scheduling one-on-one Appointments

Provided information and referrals for services needed

Documented outcomes resulting from referrals

Facilitated customer access to community resources, including but not limited to food, housing, clothing, school programs, vocational opportunities or services, providers to teach life skills, relevant mental health services

Established Customer contact using various outreach strategies

Observed mental and behavioral issues and referred families to appropriate services

Audited medical sites through personal observation, for seniors and disabled clients, to assure good referrals

Created, stored and revised applications for Energy Assistance, using manual methods or Microsoft Word

Certified Customer Applications at a Confidential security level

Verified Customer data (income, SSN, photo id, Mortgage and liquid assets) using Confidential-level resources

Jan 2004 - Nov 2004 Systems & Methods Inc Windsor, CT

Sr. Customer Service Representative, Payment Processing

Responsibilities and Accomplishments:

Handled multi-line telephone system with calls averaging of 100 a day, from clients, team members.

Generated calls from or for bilingual representatives

Assisted customers with information about support checks.

Generated and reviewed affidavits for security purposes; tracked and logged checks in Excel.

Determined if support cases were qualified for payment modification.

Reviewed an average of 70 applications a day for company’s direct deposit program.

Worked with program such as Correspondence from and for the State of CT.

Oct 1999 - July 2003 The Hartford Insurance Group Hartford, CT

Administrative Assistant

Responsibilities and Accomplishments:

Monitored and routed incoming calls on a multi-line phone system

Accommodated average call load of 80 calls per day with calls from outside vendor, department and field employees

Created proposals for offsite conferences and meetings

Revised travel arrangements

Created Expense Reports for Vice President, submitted same to Finance Dept. for reimbursement

Resolved issues on Expense Reports

Spear-headed scheduling of conferences via phone

Ordered and distributed supplies for approximately 35 people including offsite members using e-procurement

Created and used Tracking system daily, for “Catastrophe Budget Reports”, using MS Excel

Ordered “Catastrophe Reports” through The (in-house) Dynacom System

Used MS Excel, PowerPoint and Word to maintain distribution and file lists

Opened, separated and distributed mail for five Departments

Used MS Excel for Experienced Contract Complaint Tracking System, to log calls

Assisted Vice President with Budget Reconciliation and other Special Projects, both a priori and ad-hoc

Processed external Vendor Invoices via phone conferences

Processed telecommunication invoice payments for department vendors

Used Corporate Expense Accounting System on mainframe (DCS) for various finance-related tasks, including charge

backs for Budgeting Department

Created Employee list to facilitate reimbursement check dispersal

Supported Legal Claim, Human Resource and Catastrophe Departments

References available upon request

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