Customer Service Sales

Toya S. Pendleton

Professional Summary

Customer service and clerical professional with four strong years of experience providing a high level of customer service.

Experienced working for Fortune 500 companies in the insurance and financial services industries, gained at Aon Hewitt and J.P. Morgan Chase.

High-energy and driven professional who thrives working in a fast-paced, high volume customer service environment.

Collaborative team player with exceptional verbal and written communication skills.

Professional Experience

J.P. Morgan Chase Bank, Chicago, IL Feb 2016 – Present

File Clerk (Contract)

Processes immigration applications sent in by the applicant for work visas, travel visas, and US citizenship

Sorts and files accompanying documentation pictures and paperwork

Works in the documentation preparation department, standardizing the application packets in order to uniformly send them to the scanning stage of the application procedure

Aon Hewitt, Lincolnshire, IL Aug 2015 –Feb 2016

Customer Service Representative (Contract)

Answered inbound calls from customers in need of assistance and information in the healthcare enrollment process

Educated customers on the different types of benefits available to them

Walked customers through the enrollment process in order to ensure that they had signed up for the appropriate plan for their situation

Transferred and escalated calls to tier II and supervisors when necessary

USPS, Chicago, IL Nov 2014 - Jan 2015

Military Mail Processor (Seasonal Contract)

Worked in the military mail processing department

Sorted incoming mail and collected mail intended for military personnel

Worked in the Customs Department, a secure division of the USPS.

Adhered to security protocols in order to keep confidential information private

Rewrapped damaged packages on an as-needed basis

Walgreens, Maywood, IL Dec 2013 - Jul 2014

Customer Service Associate

Provided the highest level of customer service to each and every customer of this retail store

Worked at point-of-sale machine when checking customers out

Assisted customers on sales floor with questions about products

Provided inventory support and stocked the store when necessary

Nike Factory Outlet Aurora, IL Oct 2013 - Dec 2013

Sales Associate

Provided the highest level of customer service to each and every customer of this retail store

Worked at point-of-sale machine when checking customers out

Assisted customers on sales floor with questions about products

Provided inventory support and stocked the store when necessary

Savers Thrift Store, Downers Grove, IL Mar 2012 - Aug 2013

Customer Service Associate

Handled customer payment transactions

Store opening process included replacement and reorganization of inventory

Assisted customers with questions on sales floor

Conducted employee training sessions for new hires

JC Penny, Lombard, IL Nov 2011 - Jan 2012

Customer Service Associate

Provided the highest level of customer service to each and every customer of this retail store

Worked at point-of-sale machine when checking customers out

Assisted customers on sales floor with questions about products

Provided inventory support and stocked the store when necessary

Cook County Clerk Office, Chicago, IL Jun 2011 – Sep 2011

File Clerk (Summer Program)

Filed court documents and prepared them to be scanned

Education

Benedictine University, Lisle, IL

Bachelor of Business Administration in Accounting

Anticipated graduation, May 2016

Proviso East High School, Maywood, IL

High School Diploma

National Honors Society Member

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