Customer Service Manager
Resume:
Roger Rachima
Email: acutqd@r.postjobfree.com
OBJECTIVE
A business administration and or a drafter position in an environment that fosters a team oriented environment and potential upward mobility
PROFESSIONAL PORTFOLIO
Develop and implement programs that increase and produce results
Ensure customer service and satisfaction
Detail oriented, motivated to get the job done on time and highly organized
Fluent in Spanish
Proficient in Microsoft Outlook, PowerPoint and Excel in intermediate levels
AutoCad 2013, CATIA V5 Release 20, Autodesk Inventor 2011, SolidWorks 2013, MicroStation, PDS
EXPERIENCE
Day & Zimmermann
Designer I
Worked in the Process Group with P&IDs as well as various phases on the project lifecycle
Nemato Corp. LP, 2014
Inside Sales and Drafting
Inputted orders, trouble shooted product issues, packaged products, inventory count, and technical support
Drafted manual updates with Autodesk Inventor 2011
Spectrum Engineering Services, Inc., 2012 to 2013
Drafting Technician
Worked on electrical schematics, schedules, plans, and markups
Worked on structural and piping drawings
Engineersaide, 2008 to 2012
Engineering Technician
Create CAD drawings, document minutes of meetings with clients, and generate reports
Assist lead engineer with P&IDs and Process Flow Diagrams
Fluor (TRS Staffing), 2006 - 2008
Contract Employee
Performed various tasks in accounting, logistics, human resources, and data entry
Partook in customer service and a multitude of clerical tasks in various departments
Worked on government projects linking reports and compliance procedures
Put into operation projects involving equipment leasing
OTHER EXPERIENCE
Paradise Home Improvement, LLC., 2011- Present
Marketing Executive
Travels the southeast to promote business products and services
Top lead generation and spearheading marketing program
The Talking Phone Book, 2004 2006
Account Executive
Increased revenue growth by negotiating costs with business owners
Identified, established and managed strategic relationships with respected clients
Created sales opportunities for new businesses- Awarded for growing greatest number of accounts
Wachovia, 2000 - 2004
Telephone Banker
Assisted customers with their banking needs
Beneficial Finance, 1998 - 2000
Account Manager
Loan origination and mortgages
Collections
PizzaHut, 1990 1998
General Manager
Managed several locations and increased business growth
Controlled food costs, labor costs, and advertising
Increased revenue and profit with promotions Awarded for growing high volumes of business in branches that had deficiency in sales
EDUCATION
Greenville Technical College- Greenville
Certificate in Applied Science With a Major in Drafting & CAD Fundamentals, August 2010
Certificate in Applied Science With a Major in 3-D Modeling CAD Design, August 2014
University of South Carolina Columbia
Bachelor of Science in Business Administration, December 1996
Major: Finance & Marketing
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