Customer Service Administrative Assistant

Objectives

COMMITTED AND MOTIVATED CUSTOMER SERVANT WITH EXCEPTIONAL CUSTOMER-RELATION AND

DECISION-MAKING SKILLS. STRONG WORK ETHIC, PROFESSIONAL DEMEANOR AND GREAT INITIATIVE.

EDUCATION

Calumet High School

06/2005 H.S. Diploma

St. Louis Community College-Forrest Park

Health information technology/ Healthcare Administration

08/2012-Present

Art Institute of Atlanta

Audio Engineering 08/2006-06/2008

Experience

McCallum Place 231 W. Lockwood Ave. Webster Groves, MO 63119

Administrative Assistant 09/2015-05/2016

•Appropriately routes incoming phone calls to the respective parties.

•Politely and professionally answers questions of callers and provides information within the scope of responsibility.

•Directs visitors, delivery personnel and patient/patient families to proper areas and maintains Visitor Log.

•Receives and distributes outside and intra-office mail.

•Orders office supplies for staff, ensures the accurate delivery of orders, and distributes.

•Maintains a professional demeanor and appearance.

•Manages Doctors schedule daily and schedule their Peer to Peers.

•Utilizes effective communication and organizational skills.

•Maintains fax machine and distributes received faxes to the appropriate parties.

•Monitors usage of copy machines; schedules repairs.

•Scheduling of conference rooms, transport vans

•Responsible for assembling client admission charts.

•Answers incoming telephone calls in a timely and courteous manner.

United Healthcare Group 13655 Riverport Dr. Maryland Heights, MO

Provider Resolution Specialist /Intake Coordinator 07/2013 – 05/2015

•Respond to complex customer calls

• Resolve customer service inquiries which could include:

• Benefit and Eligibility information

• Billing and Payment issues

• Customer material requests

• Peer to Peer

•Claim Status

• Intake Coordinator

• Authorization for treatment (Prior Authorization)

• Explanation of Benefits (EOB)

• Provide excellent customer service

• Constantly met established productivity, schedule adherence, and quality standards

Sound Health Services, P.C. 621 N. New Ballas Rd. Creve Cour, MO

Medical Office Receptionist / B.U. Surgery Coordinator 10/2012-07/2013

•Answering phones

• Scheduling appointments

• Verifying eligibility and benefits through Availity, UHC and CMR

• Precertification's (Prior Authorizations) for UHC, Anthem, CMR

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone

• Keeps patient appointments on schedule by notifying provider of patient's arrival; review schedule; reminding provider of service delays.

•Scanning & Filing:

•This includes filing and storing Patient Charts, Scanning Medical Records, ensuring adherence to regulations and retention schedules, and managing the destruction of medical records after their retention period.

• Ensures availability of treatment information by filing and retrieving patient records.

• Maintains patient accounts by obtaining, recording, and updating personal and financial

• Protects patients' rights by maintaining confidentiality of personal and financial inform

• Maintains operations by following policies and procedures; reporting needed changes

• Contributes to team effort by accomplishing related results as needed

•coordinate all the activities that form part of the specific surgery and deposit calculation

Call Star Answering Service, Inc 6431 Central Ave. Saint Petersburg, FL

Emergency Phone Operator 02/2012 – 07/2012

•Dispatching

• Keep records of calls placed and received, and of related toll charges.

• Listen to customer requests, referring to alphabetical or geographical directories answer questions and provide telephone information.

• Take messages for various companies ex. Lawyers, Doctors & Hospital's.

• Observe signal lights on switchboards, and dial or press buttons to make

connections.

• Operate telephone switchboards and systems to advance and complete

connections, including those for local, long distance, pay telephone, mobile,

person-to-person, and emergency calls.

Oak Knolls Renaissance Apartments 4200 W 23rd Ct Gary, IN

Leasing Clerk/ Assistant Property Manager 10/2010-07/2011

•First point of contact for residents & prospective tenants

• Discussed apartment floor plan options; availability & waiting list procedures.

• Kept record of transactions, and documented frequency of guests entering and • exiting the property.

• Explained rental fees, policies and procedures.

• Maintained filing; faxes, invoices, & mailroom.

• Initiated tenant recertification's & property audits

• Submitted tenant work order requests

• Co-managed a property size of 256 units

• Ensured property compliance of HUD's Guidelines & Regulations.

Premier Exhibitions, Inc 265 W.18th St. Atlanta, GA

Visitor Service Representative 01/2009-01/2010 & 07/2011-02/2012

•Developed new customer relations through telephone contact and sales activity.

• Trained new employees on the various positions. Scheduled large groups & schools for tours.

• Handled cash and deposits daily.

• Provided efficient customer service to all clients.

• Assisted in housekeeping

SKILLS

•Excellent communication skills

•Customer Service

•Fielding incoming and outgoing calls

• Computer Proficiency

• Microsoft Office, Excel, PowerPoint and Outlook

• Cash Handling

• 10-key proficient

• Filing & Scheduling

• helps team members set and achieve goals

• Documentation

• Payroll

•Banking

•Collections

•Develops strategies; handles details; coordinates and completes task.

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