Administrative Assistant

Lisette Jaramillo

Humble, TX *****

Contact Telephone # 562-***-**** & E-mail: ***********@*******.***

Objective

Seeking to obtain a responsible and challenging position in the business field. Skilled at working with a strong team environment. Environments were my sales, administrative and customer service skills can be used to its fullest potential.

Experience

Repsol Services Company (Contract through Office Team)

March 2011 - May 2016 IT Administrative Assistant Houston, TX

Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day technical needs.

Responsible for coordinating and scheduling meetings for IT Department.

Responsible for making domestic and international travel arrangements.

Established and maintained electronic records management system for all incoming and outgoing correspondence.

Responsible for processing invoices for IT department in SAP system.

Prepared expense reports for IT Managers and Employees in Concur Online Software.

Worked closely with vendors for equipment purchases and invoice inquiries.

Worked with project managers to purchase all equipment and software for specific projects in a timely manner to keep on schedule with deadlines and budget restrictions.

Assisted IT Budget Analyst with reports and managing costs.

Responsible for Company’s cell phone management, enabling and disconnecting lines. Also kept physical cell phone inventory.

Assisting users with the addition of corporate email on their company cell phones.

Maintained IT Equipment inventory in company software and also physically in storage rooms.

Catered and set up department meetings and events.

Ordered and maintained office supplies for the IT department.

Created shipping labels and commercial invoices to ship IT equipment worldwide.

Mexichem America, Inc

February 2010 - August 2010 Customer Service/Data Entry Clerk Houston, TX

Customer Service

Answered telephones and helped customers with billing inquiries or invoice requests.

Used SAP software on a daily basis.

Entered inter-company orders into system

Filing/records documentation experience and scanning documents

Data Entry - Entered client sales orders into system

Data Entry - Entered materials into system

Established remission in order to create invoices once customer had been delivered or picked up their product.

Made sure customers received their invoices in a timely manner both for Mexican phosphates business and Colombia resin business.

Put together documents for bank regarding letters of credit for our international customers.

Also made sure our international customers received their invoice and documents required for pick up of product.

Utilized postage machine for company mail.

Also used DHL and UPS for delivery of documents to bank and international clients.

Irish Construction

July 2007 - January 2009 Accts. Receivable/Clerical Rosemead, Ca

Invoicing

Data entry- recorded payroll hours on Excel

Answered a multi-line phone system-switchboard.

Used ACAS software on daily basis to input change orders and invoicing

Filled in for receptionist on her days off.

Documentation and scanning documents

Utilized postage machine for company mail.

Made cash receipts for company.

Worked with area offices within our company and also customers to ensure billing and payroll hours were correct.

Ensured invoices were done efficiently and in a timely manner.

Emailed area offices and customer when there were issues with billing to make sure resolutions were quickly made and invoices were properly processed.

Ethel & Myrtle

April 2007 - July 2007 Customer Service/Accts. Receivable Humble, TX

Customer Service

Provided customers with status of order

Assisted with any billing questions or adjustments

Coordinated inbound/outbound shipments

Data entry - new orders

Invoicing - customer purchase orders that are submitted direct or provided by salesman

Conducted inventory for new merchandise

Prepared for trade shows

Accountability for inventory used in trade shows

Ensure orders are sent out promptly

Responsible for attaining proof of shipment

Updating customer accounts frequently in company database

Assisting customer/salesman with returned goods

Data entry - return authorization numbers (Aka: RA) on return merchandise

Provided inventory and logistical support to client and sales reps.

Mountain Valley Express

July 2005 - March 2007 Billing/Clerical Paramount, CA

Billing

Customer Service

Responsible for making sure all bills were input accurately and efficiently into computer system before end of day

Used AS400 on daily basis

Used math skills to make sure customers were billed correctly

Answered customers billing inquiries

Education

September 2002 – June 2005 University of California (UCLA) Los Angeles, CA

- Business Economics

June 2002 Dorsey High, Law Magnet Los Angeles, CA - High School Diploma

- 4th in graduating class.

Skills

- Typing 55wpm - Telephone Reception

- Written Communication - SAP Software

- Customer Service - Microsoft Word

- Internet Explorer - 10-key

- Microsoft Excel - Windows (98, XP, 2000)

- Microsoft PowerPoint

Languages

- Bilingual (English/Spanish)

Summary of Qualifications

Computer knowledge and experience with customer service along with office skills and clerical duties. Able to work under pressure, meet deadlines and daily objectives in a fast-moving environment. Self-motivated with follow through momentum to move forward. Able to work independently or as a team player with minimal supervision along with great personal/interpersonal skills.

Contact this candidate