Manager Customer Service

Rikki Chapin

*** **** ******, ********, ** *****

***************@*****.***

Ph: 570-***-****

Professional Summary

Dedicated Manager with 11 years of experience combining management and customer service expertise in Retail and Healthcare, Looking for a position in

Management in a fast growth company.

Experience

Reliant Senior Care, Millville, PA Activity Director Feb 2015-Present

Obtain information from medical records, medical staff, family member sand the patients themselves to assess patients' capabilities, needs and interests. Instruct patient in activities and techniques, such as sports, dance, music,art or relaxation techniques, designed to meet their specific physical or psychological needs.

Healthcare Services Group Bensalem, PA Environmental Services Manager Jun 2014-Feb 2015

Perform or assist with cleaning duties as necessary. Inspect work performed to ensure that it meets specifications and established standards. Establish and implement operational standards and procedures for the departments supervised. Maintain required records of work hours, budgets, payrolls, and other

information.

Screen job applicants, and hire new employees.

Grandview Health Homes Danville, PA Activity Aide Jun 2012-Jun 2014

Organize, lead, and promote interest in recreational activities such as arts,crafts, sports, games, camping, and hobbies. Conduct individual in-room visits with residents. Take residents on community outings.

Giant Food Stores LLC Danville, Pa Department Manager/Relief Manager Dec 2001-Jan 2011

Monitor sales activities to ensure that customers receive satisfactory service and quality goods Inventory stock and reorder when inventory drops to a specified level. Answer customers' questions, and provide information on procedures or policies. Establish or identify prices of goods, services or admission, and calculate bills using calculators, cash registers, or optical price scanners. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Assist customers by providing information and resolving their complaints.

Education

Danville Area School District Danville, Pa High School Diploma Jun 1993

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