Customer Service Manager

ADEYEMI DORIS OBY

*, *** ******* ******* ******,Unity Estate, Awoyaya Ibeju lekki • Lagos • Nigeria

PHONE : +234(0)803-***-****,070********

E-MAIL :************@*****.***

CAREER OBJECTIVE

Seeking a Dynamic Organization that offers Challenges for Personal growth, Professional Maturity and Maximum Contribution to Corporate Goals and Objectives while providing me an opportunity to add value.

CAREER SUMMARY

A refined and professional customer service representative, with 4 years experience in providing customer service support in a telecommunication call center environment for all products and services. I have had adequate trainings on customer satisfaction, relationship management, effective communications, how may I help you and lots of products and services.

I am very passionate with customer centric orientation to create value for the organization I work with.

COMPETENCIES

A firm commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship building skills – listening attentively, solving problems creatively, and using insight and negotiation to find common ground and achieve win-win outcomes.

Problem solving and analytical skills

Excellent Communication skills

Ability to Multi-task and work independently with or without a team

Highly proficient in the use of MS office suites and the internet

Well developed sales and marketing skills with good organizational skills

EDUCATIONAL BACKGROUND

Delta State University Abraka

B.Sc Hons, Business Administration 2nd Class Lower Division) 2007

Command Secondary School Ibadan

Senior Secondary School Certificate (S.S.C.E) 2002

InterCollege

Certificate Course in Organization and Human Resource Management 2016

WORK EXPERIENCE

MTN NIGERIA COMMUNICATIONS LTD. August 2011-January2016

Customer Care Representative

Utilize Siebel CRM software application to create and manage customer accounts.

Answer phone calls, attend to customer requests and resolve customer issues.

Provide customers with adequate information on all MTN products and services, with thier functionalities and features while offering them competitive advantage.

Up and cross sell MTN products and services.

Guarantee delivery of exceptional customer care and service delivery for one call resolution.

Escalate customer issues beyond CR resolution and follow through ensuring prompt resolution in other to provide adequate feedback.

Use the Siebels CR system to Identify, verify, and resolve customer issues.

Ensure customer data is adequately captured and collect data and information on customer care needs/issues

Complete call logs and reports.

Update customers of the status of their complaint, query or request and record details of contact.

ONE DRAW GALLERY Aug. 2009 – July 2011

Administrator/Executive Assitant

Clients Relationship and account management

Collation and Management of Clients data and follow up on satisfying their requests

Creating and Modifying client Documents using Microsoft office suites.

Maintenance and Distribution of Staff weekly schedules in other to meet set deadlines and delight our clients.

Maintenance of hard and electronic copy filling system of all documents and clients records

Answering clients phone calls and attending to all enquiries

Coordinating and Maintaining Staff records

Organising meetings and distributing agendas

Assisting on a range of work in a project support capacity

Exhibition and Sales of Art work.

Keep record of cash inflow and outflow.

SKYE BANK PLC IBADAN OYO STATE April 2008 – April 2009

Marketing Executive (NYSC)

Marketing of Bank Products (such as Savings and Current accounts, Sky children & salary account etc.).

Facilitating and processing of Consumer loan.

Operational functions (such as Paying and receiving of cash at the counter)

Collation of customers data and follow up on prospective customers.

Relationship management and good customer rapport

Writing credit (Salary Express) & OD Approvals

Monitoring Loan Accounts and checking for defaulter

Attending to customer queries as a customer relationship officer

Verifying customer data before payment is granted.

Perform sercurity checks on coustomer information and confirm customer is credit worthy before loans are granted.

Inform customers of the bank promotions and encourage them to participate

BIODATA

Date of Birth 27th December 1985

Place of Birth Lagos

Sex Female

Marital Status Married

Nationality Nigerian

State of Origin Delta

Languages English

REFERENCES

Available on request

Contact this candidate