Manager Service

Resume

Name: Binoy Kumar Thapa Chetri

Sethi Opi Road, Koteshwor-35,

Kathmandu, Nepal.

CellNo : +977-9841861504

Email Id : ***********@*****.***

Carrier Objective

To pursue a challenging career in the field of Food and Beverage Operation or Food and Beverage Training and Development and associate with an organization that offers me opportunity to grow.

Summary of Skills and Experience:

I have a broad range of skills within Food & Beverage management and operation, also can train and develop employee in the Food and Beverage Service skill, guest relation enhancement skill and implementation of control system as per the organization Standard. Also can consult advice and generate new ideas on the overall development of Food and Beverage operation.

Professional Experience:

Organization : Working at AITM School of Hotel Management,

Hotel School which Runs Two Bachelor’s Program in Hotel Management, one is of Nepal Base University ( PURVANCHAL UNIVERSITY ) and the other is Switzerland Base University ( IMI UNIVERSITY)

Khumaltar Height, Lalitpur, Nepal. Ph# 01-5548772

Designation : Sr. Lecturer of Food and Beverage Operation and Management

Duration : July 2010 till date

Job Profile :

Conducting theoretical and practical classes,

Evaluating and maintaining accurate and complete records,

Creating yearly, monthly, weekly and daily lesson plans, along with pacing guides that comply with university/ college criteria and standards.

Guides and helps student to develop their knowledge and skill by improve their study habits, communication skills and ability to work with other.

Organization : Working at Himalayan Bud Cafe,

Full service café focusing on serving fresh coffee and snacks, providing Barista Training to the desired candidates who are willing to peruse their career in Coffee shop operation

Pako, New-Road, Kathmandu, Nepal. Ph# 01-5548772

Designation : Owner operator, Free Lancer Consultant

Duration : July 2013 till date

Job Profile :

Handling the whole Recruitment and Selection procedure & conducting Induction

Programs for new employees

Conduct Training Need Identification, prepare Training Calendars, Designing, Co-ordinate

Training & development activates as per the need.

Coordinating performance & appraisal of Employees on the basis of responsibilities & achievements during the year. Managing all Performance Appraisal procedure.

Setting up and implementing service procedures, control system and make sure everything is

Implemented as per set standards and double check all the Financial and operational reports

Preparing & designing Continuous development plan to help all the employees in garnishing

Their personality, communication, skills & behavior

Preparing business financial plans.

Organization : Worked at CMS Nepal,

A complete HR cum Hospitality Solution Company, providing outsourcing service and complete HR Solution service to different Business house, Corporate organization, Banks, Hotels and Restaurants.

Putalisadak, Kathmandu, Nepal. Ph# 01-4250508,

Designation : Freelancer Hospitality Consultant

Duration : Dec 2010 to June 2013

Job Profile :

Taking over all responsibility of the entire operation (Hospitality section) of Surya Nepal Apartment Guest House, Pokhara Guest House, and other Hospitality operational section,

Developing operational plans ( Food, service, production, cleanliness, health, hygiene, sanitation and customer relation) and organizing related issues for executing them to ensure smooth day to day operation,

Controlling Departmental expenditure and working under budget,

Developing Training plans,

Controlling food cost, developing menus and establishing special events rates,

Making sure that all the rooms are always ready for sales,

To ensure that all the weekly, monthly and annual reports are correctly prepared and verified,

Proper selection of vendor, entering into contract and updating price list,

Attending business development meetings with tenants and clients,

Hiring and firing employees and working for their development.

Organization : Worked at NLIC City Center,

International standard shopping Mall, operation to provide every shopper a world class great shopping experience with a touch of hospitality, consisting of Multiplex for movie experience and a full service food court for complete meal experience.

Kamal Pokhari, Kathmandu, Nepal. Ph# 01- 4419363,

Designation : Mall Manager,

Duration : April 2009 to May 2010

Job Profile :

To assist in effective payroll control through a flexible work force;

To participate in preparation of the annual operational budget;

Strictly focus on operational expenses and ensure all costs are controlled;

Manage, organize and maintain day-to-day activities

Planning special event and regular operation;

Planning and up-dating the market trend and requirement;

To liaise with chef on daily operation to ensure food quality and standard maintained;

Check the performance of staffs and multi tasking them;

Ensure Par stocks of supplies and conducting proper inventory management;

Keeping good customer relation with the tenants and checking their dues

Organization : Worked At Casino Venus (Malla Hotel),

5 star operation Gamming house operated to attract and deliver a hospitable entertainment experience to the tourist and desired guest Lainchour, Kathmandu, Nepal. Ph# 01- 4432910,

Designation : Assistant Food and Beverage Manager,

Duration : Aug 2008 to April 2009

Job Profile :

To assist in effective payroll control through a flexible work force;

To participate in preparation of the annual operational budget;

Conducting briefing about the services of special events and monitors their performances;

Ensure safe working and guest environment to reduce the risk of injury and accidents; supervise Kitchen and Dining area to maintain sanitation standard and check the cleaning records;

Maintain and enforce food safety, nutrition and hygiene based on accepted industry standards;

To handle guest enquiries with courteous and efficient manner;

Coordinate with other department for required support;

Attend daily department operational meeting;

To liaise with HR for staffs issues;

To built of an efficient team of staff by taking an active interest in their development;

Organization : Worked At Mc Donald’s International,

World top ranking Fast Food chain operation focusing in providing the fastest and great burgers in the world, where working with full pace delivering consistent and accurate service is of top priority.

Jeddah, Saudi Arabia, Ph# 00966- 2- 6510291,

Designation : Crew Chief to Second Assistant Manager,

Duration : Oct 2000 to July 2007

Job Profile :

To manage day to day shift and operation

Assist the Restaurant Manager in achieving the set target of the business, in terms of operational, financial and marketing

Taking full charge and responsibility of product, quality sales and profitability control

Responsible for the entire inventory management

Conduct the training need assessment and provide the required training

Ensure safe working environment to reduce the risk of injury and accidents; supervise Kitchen and Dining area to maintain sanitation standard and check the cleaning records;

Responsible for ordering and reordering

Maintain and enforce food safety, nutrition and hygiene based on accepted company standards

To handle guest enquiries with courteous and efficient manner;

Organization : Worked At Hotel Xenial,

A four star ranking hotel in the Eastern Nepal catering to the industrial and tourist guest travelling to the eastern part of Nepal and one of its kind hotel in the eastern part of Nepal

Biratnagar, Nepal, Ph# 021-472950,

Designation : Food and Beverage Executive In-charge,

Duration : Dec 1998 to Oct 2000

Job Profile :

Conducting Inventories

Maintaining standard of service

Conducting Briefing, Maintaining Equipments

Assisting the Hotel Manager in achieving hotel objectives and goal through F&B operation.

To handle guest enquiries with courteous and efficient manner;

Coordinate with other department for required support;

Attend daily department operational meeting;

To liaise with HR for staffs issues;

To built of an efficient team of staff by taking an active interest in their development

Educational Qualifications:

No.

COURSE

COLLEGE/ SCHOOL

YEAR

BOARD / UNIVERSITY

1

3Yrs Diploma In Hotel Management

International Institute of Advance Studies

Siliguri, West Bengal

India

1995-1998

PUNJAB Technical UNIVERSITY

2

Pre- University

( I Com)

St. Joseph College

Kohima, Nagaland, India

1992-1995

Nagaland University

3

H.S.L.C

Sekhijo High School

Kohima, Nagaland,

India

1992

Nagaland Board of School Education

Training & Recognition

Courses Attended:

- Hotel Industrial Training in Hotel Ambassador Pallava, Madras, India

From: April 9th 1996 to September 30th 1996,

-Hotel Industrial Training in Holiday Inn Resort, Goa, India

From: April 1st 1997 to August 31st 1997,

-Crew Chief Development Programmed (Mc’ Donald’s International) August 17&18 2002

-Communication Class (Mc’ Donald’s International), on October 4th 2004

-Swing Manager Development Program Class (Mc’ Donald’s International)

On March 19th&20th 2005

-Basic Shift Management Development Programmed (Mc’ Donald’s International)

On September 17th,18th,19th,20th and 21st 2006

Recognition:

-Awarded as the Teacher of the year 2011, White House School of Hotel

Management, Khumaltar, Lalitpur, Nepal

-Crew of the Month Award- April 2001, September 2002, May 2003, Mc Donald

International

-Crew of the Year Award - 2001, Mc Donald International

-Manager Trainee of the Year Award - 2004, Mc Donald International

-Manager of the Year Award – 2005, Mc Donald International

Personal Details

Permanent Address : Veterinary Street, Biratnagar - 17, Nepal, (021-534331),

Date of Birth : 10th Dec 1975

Languages : English, Hindi, Nepali.

Hobbies : Playing Guitar, Listening to music, Travelling, Watching & Playing Cricket

I hereby declare that information mentioned above is true with the best of my knowledge.

Binoy Kumar Thapa Chetri

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