Technical Support Office

MARK ANTHONY CAREL BAUTISTA

** ******* **. ****. ***** TORO, PROJ. 8, QUEZON CITY

MOBILE NUMBER: +639*********

EMAIL ADDRESS: acuth9@r.postjobfree.com

PERSONAL INFORMATION:

Age: 24

Date of Birth: February 11, 1992

Place of Birth: Quezon City, Philippines

Gender: Male

Height: 161.3 cm

Weight: 70kgs.

Civil Status: Single

Religion: Roman Catholic

Nationality: Filipino

Language: Filipino and English

Hobbies: Watching Anime series and reading Manga, Playing Guitar, Listening to Music, Internet Geek

EDUCATIONAL BACKGROUND

PRIMARY:

GSIS VILLAGE ELEMENTARY SCHOOL

Premium St. Bgy. Sangandaan, Project 8, QC

1998 - 2004

SECONDARY:

ISMAEL MATHAY SR. HIGH SCHOOL

Branches St. Bgy. Sangandaan, Project 8, QC

2004 – 2008

TERTIARY:

POLYTECHNIC UNVERSITY OF THE PHILIPPINES

Sta. Mesa, Manila

BACHELOR IN TRANSPORTATION MANAGEMENT

2008 - 2012

CAREER OBJECTIVES:

-To improve my skills and learn more knowledge; Enhance my professionalism and give my dedication in working for your company as a part of creating success.

SKILLS AND ABILITIES:

-Good Communication skills (Oral and Written)

-Knowledgeable in MS Office & Google Mail

-Above average knowledge in using the Internet

-Basic knowledge in PC Troubleshooting

-Willingness to learn new ideas and to undergo training

-Customer Oriented.

MY TRAININGS AND WORK EXPERIENCES:

LAND TRANSPORTATION OFFICE (LTO) Main Office

(April to June 2010)

East Avenue, Quezon City

On-the-Job Training (Operations Division)

Duties:

- Encoder of documents and records (MS Excel)

- File Sender and Receiver to/from other divisions inside LTO Main Office.

- Other Office Tasks (Sorting and Photocopying the documents and records)

●

TRANSPORT AND TRAFFIC PLANNERS INC. (TTPI)

(March and August 2011)

Aurora Boulevard, Quezon City

Part Time Surveyor (Field Work)

Duties:

March 2011

- Interviewer of LRT line 1 Passengers (Gil Puyat Station) as part of plan for Integration of Single Ticket Journey of LRT/MRT/PNR Lines

August 2011

- Interviewer of Jeepney Passengers (Alabang – Zapote Road) as part of monitoring the transport flow of vehicles and passengers of Alabang – Zapote Road.

●

LIGHT RAIL TRANSIT AUTHORITY (LRTA) Line 2 Depot (December 2011 to March 2012)

Marcos Highway, Pasig City

On-the-Job Training (Operations Department)

Duties:

- Encoder of documents and records, particularly Train Officer’s information (MS Excel)

- File Sender and Receiver to/from other departments inside LRTA Line 2 Depot office.

- Other Office Tasks (Sorting and Photocopying the documents and records)

●

GLOBE TELECOM (2013 – 2015)

Globe Telecom Plaza, Pioneer St. cor. Madison St., Mandaluyong City

(Under PB Communication Staffing & Services Corporation & Asticom Technologies Inc.)

Data Encoder (March 8 to July 3, 2013)

Part of PROJECT SWEDEN

Duties:

-Encoder of documents via MS Excel (for migration of subscriber’s information from the old system to new system.)

-Updating the Subscriber’s Information via MyBss CRM Application and MS Excel.

MTPOS Process Support (July 24, 2013 to May 31, 2015)

Part of PROJECT SWEDEN

Duties:

- Handling the Globe Store’s concerns, issues and inquiries related to MTPOS via Google Mail. (Note: MTPOS stands for MicroTel Point of Sale. They used this application for the transaction with Globe customers and subscribers. Ex. Bills, Handsets, SIM cards, Postpaid Plans and other transactions.)

- Encoding of MTPOS user IDs for new access or updating the existing IDs.

- MTPOS Password Resetting

- PC Remoting in case of application problems.

- Assisting the Globe Stores via PC remoting in case of MTPOS process problems.

- Creating Ticket Reference to escalate the concern to technical support based in India(MicroTel)

-Answering Phone Inquiries from Globe Stores.

-Providing the resolution and workaround to Globe Stores given by Technical Support.

●

CURO TEKNIKA (January 11 to February 7, 2016)

Ortigas, Pasig City

Online Game Email Support(NCSoft) (Training)

Duties:

- Handling the Player’s concern, issues and inquiries related to NCSoft Games like Blade and Soul, Aion, WildStar and Lineage 2 via ZenDesk(Application similar to Google Mail).

- Creating Ticket Reference to escalate the concern via ZenDesk.

REFERENCES:

Engr. Nabor C. Gaviola

President, TTPI / Professor, PUP.

acuth9@r.postjobfree.com

Ms. Janilyn Nebril

HR Officer, PB Communication Staffing & Services Corporation

acuth9@r.postjobfree.com

Contact this candidate