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Customer Service Marketing

Location:
South Africa
Posted:
May 16, 2016

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Resume:

Shaakira Gani

***, ******* ******* ******

Centurion,

Pretoria

0187

acutcp@r.postjobfree.com

Cell: +27 (0-82-786-****

I.D. no: 840**********

Profile:

I am a hardworking and talented individual who can adapt in every situation. In previous posts, I have always received excellent feedback from my employers, which proves my strong commitment to perform my responsibilities in a professional and effective manner. I like to work in a team, but I am also a self starter and comfortable working on my own. Furthermore, I am a good communicator, accurate, goal orientated; I pay attention to detail, as well as my good organization and planning skills, thanks to my wide experience in Marketing and Communications.

I strongly believe I can perform well, with all my delegated duties and tasks as I have had great success in this positions I would like to point out that I have hosted many successful communication campaigns and help head up the marketing department as well as supported the marketing and sales department with various elements.

Education:

I am currently studying towards my Honours in Communication Science and would like to specialise in Organisational communications.

BA Communication Science (UNISA, 2014)

Business Communications (UNISA, 2012)

How to talk to the media (Radio 702, 2009)

Internet Journalism (University of Johannesburg, 2007)

Media Ethics (university of Johannesburg, 2007)

Magazine Journalism (University of Johannesburg, 2007)

Internet Journalism (University of Johannesburg, 2007)

Photojournalism (University of Johannesburg, 2007)

Journalism for Communicators (University of Witwatersrand 2006)

Media concepts TV presenting course (2004)

Sutherland High School, Grade 12 /Matric - 2002

English (HG), Afrikaans (HG), Maths (SG), Science (HG), Criminology (SG), Business Economics (HG),

Achievements :

Redenaars (2002)

Shobu-do level 1 & 2 (2001)

Public Speaking Team Awards (2001)

Skills:

Office - Microsoft Word, PowerPoint, Excel (Bytes Technology 2009)

End user computing (2006)

Communication- Our World Magazine Editor (2009-2010) Lafarge Cement

Public Speaking (2001)

Redenaars (2002)

Leadership- Event organiser for HIV /aids campaign (2009- 2010)

PR Campaign for Pretoria Child welfare (2006)

Eastern Evening (2001)

Student representative Council (2008)

Personal Skills

Organising skills

Decision-making

Initiative/anticipation

Communication and interpersonal skills

Confidence

Creativity

Good team working skills

Commercial skills

Numerical skills

Adaptability and enthusiasm

Determination and perseverance

Performance oriented

Listening skills

Customer service oriented

Delegating

Work Experience / References:

Marketing and Communications Consultant, Kit Kat Group PTY LTD

I am currently a Part time Consultant for a retail group. I Manage the Marketing and Communication Elements which includes the Group Communications.

Setting out reports to the staff at the other retail stores.

Internal and external communications newsletters

Advertising elements and brochures and other communication matter for products

I deal with the in store promotions and Supplier promotions.

Creating Brand awareness, with an ad campaigns and rolling out the elements pertaining to it.

Updating the online website

Packaging for the Dubai branch and rolling out the online store.

Events manager for the Convention centre

Updating website information and Marketing over Social medias.

January 2016 to current

Abdul Ismail 082-***-****

Marketing and communications coordinator, Nando’s Chickenland

Marketing and Communication surrounding the community and store based marketing, Liaising with the Marketing Consultant, Training and other HR and Operations Matters. Overseeing the Managers of the five restaurants.

Monitoring market trends

Meeting with clients and various suppliers

Carrying out consumer research

Writing and presenting reports to clients and senior management

Online Marketing for social media (handling queries over this medium)

Development, production and delivery of projects from proposal right up to delivery.

Setting, communicating and maintaining timelines and priorities on every project

Communicating, maintaining and developing client relationships

Managing supplier relationships

Managing operational and administrative functions to ensure specific projects are delivered efficiently

Setting up competitions pertaining to a campaign, overseeing the campaign from beginning to end.

Providing leadership, motivation, direction and support to the rest co team

Travelling to onsite inspections and project managing events

Being responsible for all project budgets from start to finish.

Ensuring excellent customer service and quality delivery

January 2010 to December 2015

Haseena Mohammed (BU Manager) 082-***-****

Marketing and Communication Assistant, Lafarge Cement SA,

Some of the main responsibilities were managing the marketing and communication Directors’ diary as well as doing all communication blasts internal and external.

Artwork consulting and event coordinating, with an external company. As well as, doing some of the smaller functions ourselves.

1.Handling of invitations and confirmations of events

2.Sourcing, booking, confirming of functions, venues, suppliers, entertainers, factory visits, special events, etc.

3.Compiling, assisting, distribution of newsletters, memos and other Business Units and group material

4.Communicating with suppliers, staff and management on communication matters

5.Liaising with international visitors, colleagues and departments regarding communications

6.Distribution of international memos and updating notice boards

7.Sourcing in purchasing of corporate gifts and clothing

8.Distribution of corporate clothing and gifts

9.Proof reading and editing. Liaising with agencies and managers in getting copy approved

10.Checking and maintaining standards of corporate identity

11.International Communications Conference Calls with France. (Lafarge Group Head Office)

12.All Marketing matter reprints.

13.Compiling presentations

14.Compiling and distribution of external newsletters Our World

15.Management of internal Marketing Department’s HR

16.Induction pack for new comers to cement, Sales and Marketing Department.

17.Online Website update, Brief Copywriter, update, proof and signed off.

March 2008 to January 2010

Marianna van der walt, Tel: +27 (0-11-657-****

Talk Radio 702

Internet Journalist, after an internship at Talk Radio 702 I undertook a permanent position at the Radio station which led to me writing content articles and posting it on the EWN website.

June to September 2007

Yusuf Abramjee

082-****-***

Laudium sun and Criterion

Freelance Journalist, for Laudium’s Community Newspapers: Laudium Sun and The Criterion.

Part time, for most of my University years.

Nasir Ismail (The Criterion) 083-***-****

Nazir Noormuhammed (Laudium Sun) 082-***-****

Guess Brooklyn (Busby Retail)

Salesperson

Helping customers;

Generally helping out in the store;

Receiving goods and merchandising.

July 2004- December 2005

Lucy Chadinha (082-***-****)

Etem Fashions

Acting Manager, attending to customers, issuing prices, attending to raps and the ordering the Company’s products

January 2002– January 2004

Fatima Mohammed (082-*******

Action Glass and Aluminium

Assistant to Director, Answering telephones, issuing C.O.D’s, Issuing prices &

Attending to clients and Reps and ordering the company’s Raw material. Most of the duties were as of a communication director.

December 1999-2001

Haseena Sikander Ebrahim (012-***-****



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