Retail functionality trainer / IT

BRIAN RUMMEL

801-***-**** ************@*****.***

Salt Lake City, UT www.linkedin.com/in/BrianRummel RETAIL FUNCTIONALITY TRAINER

EMP LOYEE TRA I N I NG NETWORK/V I DEO I NFRACTUCTURE TECHNOLOGY DEP LOYMENTS Retail Functionality Trainer/Interactive technology Support leader with 20+ years of experience driving complex ITS implementation projects; fluent in a variety of technologies, applications, and infrastructures. Articulate communicator skilled in fostering collaboration between internal teams and vendor teams at every level to navigate change and achieve project on time deployment and installations. Proven mentor and relationship manager at all levels; driving ITS project results by cultivating valuable vendor partnerships and empowering employee teams toward shared visions, goals and results.

AREAS OF EXPERTISE

Employee Training & Development Budgeting Process Improvement Relationship Management Vendor Relations Retail Information Technology Help Desks Negotiation System Implementations & Integrations Security Policies & Procedures Inventory, Merchandising & Business Operations

Professional Experience

Best Buy Co., - August 1994 to Present day

Retail Functionality Trainer/ Interactive technology Support: January 2012 - Present Installing & Maintaining store network systems, Installing and Maintaining store Video distribution systems. Training and educating store staff on systems and vendor displays, for and around functionality. Ordering parts systems/vendor contacts, Return Merchandise Authorizations process, IBM Registers/Point of sales workstations Systems maintaining, install and removals of new hardware systems. Maintaining leadership team while also liaising with third party service providers and consultants. Oversee employee and department development to support new technology implications. ü Managed Point of sales implementation for 480+ Point of sales terminals and 360+ Point of sales workstations ü Delivered tangible training of technology displays systems / infrastructure training of a Help Desk system employees ü Maintaining/training store staff and knowledge at each location to maintain systems to better leverage strengths and maximize productivity from those individuals

ü Maintain/training company brand standards and resources to improving employee retention and attracting top talent to new roles, while also reducing location or company expenses and replacements of equipment. ü Turning around failed Market/32 store locations to a profitable (Profit & Loss ITS line) and reduced in half store expenses on (Return Merchandise Authorizations) vendor parts returns Operations, Merchandising &Inventory Manager Roles: August 1994 - January 2013 Manager of Inventory, Merchandising & operations Team, Hiring and staffing, HR requirements, Store supplies orders and requirements from a Profit & Loss standpoint of maintain profitability. Distribution Centers, Vendor direct-shipment Product, ordering and processing on incoming product and customer order/deliveries ü Manager Store Inventory systems to a Standard far below company goals of -.08 of sales Revenue on a yearly basis ü Hiring and employee inductions into store culture and processes within the company (POS/OMS/DEL/ETC) systems ü Maintained as store leadership Company Value and store profitability (Net operating profit, Profit & Loss report) & Customer Resolution

ü Market leader and training of new External leadership brought into the company from outside venues TECHNICAL ACUMEN

Infrastructures: LAN\WAN, VLAN, Financial & Merchandise planning (allocation & replenishment), Satellite and Video QAM distributions systems for eLabs & BlonderTounge, IP Systems Systems: Microsoft/ISO, Oracle Employee Management systems, Retail POS, Microsoft Word, Excel, Exchange, PowerPoint & Outlook, SharePoint, order fulfillment, UPS systems and tracking