Customer Service Manager
Resume:
JOY V. ALCALA
#** ******* **. *** ***** ROYALE ESTATES, PULANG LUPA DOS LAS PINAS CITY
acut85@r.postjobfree.com
Objective: Applying for a challenging and rewarding position such as a Customer Associate
Educational Background
University of Santo Tomas 2008-2010
BS Chemistry
University of Perpetual Help System Dalta
BS Nursing 2010
Our Lady of Fatima University
BS Nursing 2010-2012
Skills
Good written and verbal communication skills
Excellent intrapersonal skill
Can work individually and in a group
Flexible and willing to learn
Extremely productive in a high volume, high stress, environment.
Proficient in the use of MS programs
Self-starter with a can do attitude
Product trainer for Dental Insurance
Subject Matter Expert for Dental Insurance
Did coaching for agents
Did reports such as Call Management Progress
Experience
IBM DAKSH PHIL
Customer Service Representative
Year 2012
Responsibility: I handle billing, troubleshooting, sales and customer support for the Sprint account
Teleperformance MOA
Sales Associate
Sept- Dec 2013
Responsibility: I book and reserve tickets for our customer and provide information about the dos
and donts during flight for Jetstar Airways
Cathay Drugs Co.
Territory Manager
Jan-August 2013
Responsibility: I promote our branded medicines to doctors, pharmacists, drugstores and private
organizations within my territory
ACS Xerox Company
Subject Matter Expert
January 2014- present
Responsibility: To provide benefits for our customers and help them look for in network providers
under Guardian Life Insurance
Character Reference
Gregorio Madlangbayan
Team Leader/Supervisor CRU
Ria Yumang
Subject Matter Expert
Contact this candidate