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Customer Service Assistant

Location:
New Delhi, DL, 110001, India
Salary:
20000
Posted:
May 18, 2016

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Resume:

CURRICULUM VITAE

Shankar Dutt Pandey

Email id-shivspan5@@gmail.com

H.No. 96, Block-E, Bindapur, Dwarka,

New Delhi-110059

Ph. No.-882-***-****

Key Skill:-

Highly skilled in providing a timely, efficient, and considerate customer service

Proven ability to operate cash register and manage drawer

Able to assist customers with purchases and transactions

Meticulous competency in sales, products and services

Ability to develop strong customer relations

Accurate with math and currency

Having Good typing speed like 45-50wpm.

Expertise in usage of MS-office tools namely Word, MS-Excel, Power point, Ms-Access, Ms-outlook.

Have Expertise in using search engine tools and Internet.

Goal oriented and efficient in handling multiple tasks.

Academic Qualification:-

B.COM from Delhi University New Delhi

12th (C.B.S.E) from Delhi Boys Govt. School,R.K.Puram New Delhi-22

10th (C.B.S.E ) from Sarvodaya Vidalaya R.K.Puram New Delhi-22

A” Level from DOEACC (Ministry of IT Technology)

Work History:-

Worked with National Power Training Institute in payroll of GA Digital Web Word PVT. LTd. as a Assistant (02.02.2013 to presently working)

Key Responsibilities

Prepare monthly salaries of employees

Verify and check Travelling allowance and medical bills of employees

Preparing Salary and Non- Salary TDS on quarterly basis.

Audits related work of other personnel.

Maintaining monthly, weekly and daily report of transactions

Past experiences:-

Work with Muthoot Finance Ltd. as an Accounts Assistant cum Cashier from 1st Feb 2011 to 20 November 2012.

Company profile

Muthoot Group is a 126-year-old business house based in India.[2] It has interests in Financial Services, Information Technology, Media, Healthcare, Education, Power Generation, Infrastructure, Plantations, Precious Metal, Tourism, and Hospitality. The Muthoot Group operates in 23 states in India, and has presence in USA, UK and UAE. It is wholly owned and managed by the Family. The Group takes its name from the Muthoot Family based in Kerala. The Company was set up by Muthoot Ninan Mathai in 1887 at Kozhencherry, a small town in the erstwhile Kingdom of Travancore (Kerala). It was then later taken over by his son M George Muthoot who incorporated the Finance division of the group which was until then primarily involved in wholesale of grains and timber. The company is now managed by the third and fourth generation of its family members.

Key Responsibilities

Collect Monthly Interest from (Gold Loan) customer.

Pay Cash to (Gold Loan) customer.

Tally Cash Scroll with System Generated Cash Balance and Physical cash.

Knowledge of all types of Money Transfers (Money-gram, Western union, Royal money, Xpress Money, EZ-Rimit etc.)

Knowledge of Forex.

Maintained courier dispatches & checked their bill.

Formatting and converting of date from PDF into Excel.

Generate report –cart of every week in excel sheet format.

Responsible for timely of work at all stages as per specifications.

Maintain the MIS reporting for feature.

Major Achievements

The ability to plan and manage own workload and meet strict deadlines with efficient time management skills.

Personal profile:-

Father’s Name: - Govind Ballabh Pandey

Date of Birth: - 28-12-1986

Sex:- Male

Marital status:- Single

Language: - Hindi, English

Nationality: - Indian

Religion: - Hindu

Contact Address: - E-96, Block –III, DDA Flats Bindapur New Delhi-110059

Current CTC: - 18700/- PM

Expected CTC: - 25000/- PM

Grace Period: - 10 Day

Permanent Address: - Vill. –Kalag, P. Office – Chirang, Distt. - Bageshwar, Uttarkhand

Under taking

I hereby declare that above written particulars true to the best of my Knowledge and belief.

Dated:

Place:

(SHANKAR DUTT PANDEY)



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