Customer Service Supply Chain

Monica M. Jung

* *********** *****, *’Fallon, MO 63366

618-***-**** ● ***********@***.***

Senior Supply Chain Manager with a thorough understanding of manufacturing and business processes. Strengths include production planning, replenishment planning, supplier development, logistics planning, inventory strategy, customer service, and organization design. Strong belief in the effectiveness of sound processes, yet flexible enough to think outside the box. Highly effective in managing cross-functional, global relationships to drive teams to achieve corporate goals. Trusted and valued resource.

RELEVANT EXPERIENCE

Eaton Corporation, Bussmann Division – Ellisville, MO (August 2005 – Present)

A global power management company with sales of $20.9B. Eaton provides energy efficient solutions that help customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably.

Director, Supply Chain Management and Customer Satisfaction

June 2014 – Present

Develop supply chain management strategy for division including production planning and procurement improvements focused on delivery improvements, inventory strategy, and implementation of inventory entitlement model.

Develop sourcing strategies and supplier improvement plan which drove year over year improvement in key performance areas of quality, on time delivery, cost, and lead time. Develop process to review performance with key supplier partners. Annual spend $100M.

Lead distribution center team to drive improvements in safety, quality, and cost within first 6 months of leading team.

Establish product distribution strategy for US and Canada for Bussmann Division.

Lead global trade compliance function to minimize international trade costs and ensure adherence to regulations.

Lead customer service contact center to maintain world class customer service and drive increase in electronic data entry.

Establish organizational structure to unify 3 separate teams and align to business goals and objectives. Total team size 125 team members.

Work with all levels of the organization from senior executives to individual contributor roles, regarding Supply Chain and Customer Satisfaction strategies.

Manager, Customer Satisfaction

March 2013 – June 2014

Develop and implement customer service support strategy to drive world class customer service within contact center.

Lead efforts to utilize low cost countries for customer support functions.

Establish standard process and standard work for all activities within team.

Reorganize team to meet changing needs of business and provide career path for team members.

Manager, Supply Chain

April 2011 – February 2013

Determine monthly manufacturing requirements for each product line. Work with manufacturing plants to develop plan to meet requirements for capacity constrained areas.

Lead inventory reduction projects focused on lot size reduction, stocking policy adjustment to remove duplicate safety stocks at the various levels of the BOM.

Lead excess and obsolete inventory reduction effort through SKU rationalization, rework of product into saleable product, and fire sale of excess inventory.

Support customer delivery target of 95% through root cause analysis for poor delivery and corrective action implementation.

Establish global SAP master data policies and standard work for audit and maintenance of data.

Supply Chain Project Leader

June 2009 – March 2011

Implement supply chain function for Bussmann’s Sao Paulo, Brazil facility. Implement S&OP process and inventory strategies align with changing business model. Support SAP implementation. Establish warehouse layout and material flow through factory.

Implement Kanban system and planning board for press room of Bussmann’s Juarez, Mexico facility.

Manage stocking policies on raw and WIP materials at Bussmann’s Juarez, Mexico facility. Policies established took into account vendor capability and performance, on time delivery goal, demand variability and seasonality.

Division Industrial Engineer

August 2004 – May 2009

Coordinate $13 million capital budget program for the division. Streamline approval process to reduce the lead-time of approval by three weeks.

Manage Engineering Change Notice (ECN) process. Consolidate ECN processing responsibilities from multiple locations down to one. Implement improvements to reduce lead time of processing by 2 weeks.

Support SAP implementation for Bussmann US locations.

Provide engineering support to main distribution center. Implement projects focused on safety and ergonomic improvements, picking quality improvements, productivity improvements, and cost reduction.

Magna International, Nascote Industries – Nashville, IL (May 2002 – July 2004)

Leading global automotive supplier with $32.1B in sales.

Industrial Engineer

Develop production planning tool for the paint line operation that took into account future demand, increased unitization, and yield to meet JIT deliveries.

Develop simulation tool to simulate WIP material flow. Tool saved $150,000 in capital cost due to better utilization of current resources.

Analyze material flow through factory and implement projects to reduce travel and wait times and drive improvements in material flow.

EDUCATION

MBA, Webster University

BS Industrial Engineering, Southern Illinois University Edwardsville

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