Toinese N. Johnson

**** * ***** ***** *********, GA 30014 * 804-***-**** * acut1h@r.postjobfree.com

Summary

Detail focused scientific professional with a reputation for analytical, research and problem solving skills and

strong attention to detail. Determined team player who is accountable and works well independently with

minimal supervision. Proven ability to multi task in a fast paced, cross functional environment. Excellent

dexterity, written and oral communication. Utilizes critical/conceptual thinking, time management and good

judgment. Strong work ethic. Hands on learner, derived from a background in scientific methodology. High

affinity for laboratory positions. Also experienced in customer service, sales, and administrative

responsibilities.

Education

Bachelor of Science - Major in Biology (Honors Program)

Shenandoah University - Graduated in three years, 2008

Associates of Applied Science Major in Medical Laboratory (Dean’s List every semester))

J Sargeant Reynolds Community College - Graduated Magna Cum Laude, 2015

Professional Experience

Mondelez Inc. (Formerly Kraft Foods) Nov 2013 to Nov 2014

Quality Assurance Lab Technician- Temporary assignment through Lab Support- On Assignment

Responsible for assuring the quality of product with in day to day operations. Prepared and tested

samples using basic laboratory equipment. Calibrated and maintained testing equipment and recorded

calibration results. Prepared solutions, reagents as outlined per work instructions. Some tasks required

handling of hazardous chemicals. Performed daily HACCP Checks. Conducted sensory analysis which

included taste evaluations of baked goods. Assisted on plant quality investigations. Assisted with Raw

Material Certificate of Analysis approvals. Participated in internal or external audits when required.

Followed all safety and GMP policies. Maintained and chronologically filed product sample retains

through their expiration. Maintained records of lab supply inventory. Performed other duties as

assigned.

Capital One Finance Nov 2012 to Nov 2013

Work at Home- Customer Service Associate

Diverse role handling inbound service calls that focus on rewarding and engaging heavy spend customers by

providing them with high quality service experiences. Assist in one-call resolution by promoting a customer

first culture. Address account specific questions, promoted rewards products and features, and provided

feedback on how to improve customer experience.

* Recognized for high customer satisfaction ratings

* Demonstrates diverse communication strategies including mediation and active listening to resolve

customer problems, being complimented via customer feedback for excellent service

Capital One Bank July 2011 to Nov 2012

Bank Loss Mitigation Risk Coordinator

Diverse roles handling inbound and outbound service and collections calls with intent to collect funds on

delinquent Small Business Banking loans & lines of credit using strategic and innovative techniques; promote

and drive product knowledge and attempt to build rapport through Relationship Banker contacts on the local

level.

* Recipient of numerous Top Collector Awards; Recognized for superior performance

* Demonstrates diverse communication strategies including mediation and active listening to resolve

customer problems, being complimented via customer feedback for excellent service

* Created and implemented ideas to improve agent productivity and department policies.

Capital One Finance Nov 2009 to July 2011

Strategic & Innovative Sales Associate

Diverse roles handling inbound and outbound sales/service calls with intent to test and-learn strategic and

innovative sales techniques; promote and drive product knowledge and sales.

* Recipient of corporate (ROAR) award; Recognized for superior performance

* Demonstrates diverse communication strategies including mediation and active listening to resolve

customer problems, being complimented via customer feedback for excellent service

* Created and implemented team building events (outings, meetings, projects, etc), significantly impacting

productivity and morale

NY & Company Nov 2008 to Dec 2012

Retail Associate- Part time

Provide excellent customer service, operate cash registers, restock supplies, and perform credit/product

selling.

* Utilize creative sales and marketing strategies to meet store requirements for marketing credit cards and

sales goals while maintaining high customer loyalty and promoting a positive customer experience through

courteous interaction

* Recognized by staff for schedule flexibility, strong service orientation, Subject Matter Expert with

merchandise setup/display

Kelly Scientific Resources July 2008 to Oct 2008

Associate Scientist – Temporary contract assignment at a pharmaceutical drug development company

Performed a variety of complex sample preparations and analysis procedures to quantitatively measure

pharmaceutical compounds.

* Trained in SOP, GMP, GLP, and OSHA regulations.

* Contractually assigned to routinely prepare, document and conduct quality control checks on laboratory

solutions, buffers, and reagents used to perform a variety of complex plasma sample preparations.

* Successfully completed analytical tasks to quantitatively measure drug compounds in plasma samples with

minimal supervision.

* Quickly carried out a variety of standard data-handling tasks and used automated machinery.

* Routinely performed and monitored complex extractions through observation, paying attention to detail,

compiled written notes to accurately report and interpret data, and reported findings in original composition

notebooks according to company guidelines, QA/QC requirement procedures and Food & Drug

Administration (FDA) regulations.

* Successfully completed the 3-month contract assignment as outlined, having met the role requirements for

its duration.

International BioResources June 2008 to July 2008

Plasma Processor

Monitored and evaluated plasma collections after plasmapheresis.

* Responsible for monitoring and evaluating plasma collections after plasmapheresis in a quality controlled

laboratory.

* Accurately and efficiently obtain and label plasma samples from donors, freeze units for final packaging,

and prepare samples for shipments.

* Performed under close supervision and in accordance to company guidelines, Quality Assurance /Quality

Control requirement procedures, and Center for Disease Control (CDC) regulations.

* Routinely performed accurate documentation, similar to Chain of Custody forms, for QA/QC purposes and

maintained the stock of medical supplies and organization of the cyrofreezers ensuring efficient workflow

procedures and sample integrity.

Shenandoah University

Physical Plant Office Administrative Assistant Aug 2005 to May 2008

Three year work study program fulfilling multiple administrative roles including entering invoice data,

opening and closing work orders, mail and phone operations and completing office projects.

* Trained and coached Physical Plant office secretary ensuring fast on-boarding and minimizing impact of

transition

* Successfully improved filing systems improving efficiency with daily office tasks

Resident Assistant Aug 2006 to May 2007

Coordinated and participated in residential social and educational activities/programs; Supervised and

provided support to 30+ residents.

* Encouraged adherence to university policies

* Promoted respect among residents by facilitating community building activities

CVS Pharmacy

Pharmacy Technician Aug 2007 to Jan 2008

Provided customer service and problem resolution, focused on prescription ordering process and inventory

management, and ensured that customers received the correct prescriptions.

Pharmacy Service Associate (PSA) June 2007 to Aug 2007

Provided customer service, operated cash register, and answered telephones

Paramount’s Kings Dominion March 2003 to Aug 2007

Food & Beverage Associate

Prepared and served food at various restaurants. Upheld HACCP and company policies regarding proper food

handling and restaurant upkeep. Maintained a clean, friendly environment for patrons to dine in. Also

handled cash registers and served alcohol according to ABC laws and regulations.

Computer experience

Proficient in Microsoft Office Software including Word, Outlook, Excel, PowerPoint, and some Access

knowledge

Relevant experience

Quality Assurance, Quality Control, Standard Operating Procedures, Federal Agency Regulations, Good

Manufacturing Practices, Good Lab Practices, Occupational Safety & Health Administration, and Hazard

Analysis and Critical Control Points training in previous roles.

Certifications

MLT(ASCP)-Feb 2016

Educational Addendum

Relevant courses:

Phlebotomy

Clinical Chemistry + lab

Hematology I & II + labs

Intro to Clinical Science + lab

Urinalysis & Body Fluids + lab

General Chemistry I and II + labs

General Biology I and II + labs

Human Anatomy and Physiology I and II + labs

Organic Chemistry I and II + labs

Physics I and II + labs

BioChemistry + lab

Microbiology I & II+ lab

Genetics + lab

Immunology + lab

Ecology + lab

Cell Biology + lab

Intro to BioResearch

Developmental Biology Independent Research

Disease History

Medical Terminology

Health Professions Math

Calculus

Statistics

Professional references

Gayle Melberg

804-***-****

acut1h@r.postjobfree.com

Program head & Professor at J Sargeant Reynolds Community College

Janice Bock

540-***-****- lab

or 540-***-****- cell

acut1h@r.postjobfree.com

MLT (40+year career) at Labcorp in Fredericksburg VA that conducted & oversaw the majority of my clinical rotations to complete my degree.

Amber Gaucher

540-***-**** -lab

540-***-****- cell

acut1h@r.postjobfree.com

MLT at Mary Washington Hospital in Fredericksburg VA that conducted & oversaw my Blood Banking clinical rotation to complete my degree.

Allison Willinger

540-***-**** –lab

acut1h@r.postjobfree.com

MLT LAB supervisor at Plank Rd Patient First in Fredericksburg VA that conducted & oversaw my Phlebotomy clinical rotation to complete my degree.

Shandell Berryman

1-804-***-****

acut1h@r.postjobfree.com

Former supervisor at Capital One

Bank Loss Mitigation Risk Coordinator

April Gaddy

804-***-****

Former Store Manager at NY & Co

Jaime Gantz

acut1h@r.postjobfree.com

Supervisor at Capital One

Strategic & Innovative Sales

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