MARIA MARITA B. NACARIO

E-MAIL: acustv@r.postjobfree.com

MOBILE: 092********

AIMS AND OBJECTIVES

Responsible position in Customer Services where my potential, hard work and leadership. To meet guest expectation and satisfaction in all aspects of standard. I would guarantee an extremely high level of commitment and professionalism.

SKILLS

Hotel and Restaurant Training and Services, Telephone Room/ Restaurant/ Spa Sales Agent Reservation, Business Center Agent, Concierge Agent, F & B Hostess/ Team Leader, Front Office Receptionist and Administrator.

WORKING EXPERIENCE

Talise Spa, Madinat Jumeirah-The World Spa & Wellness Awards 2013” Destination of the Year- Middle East”

Guest Service Executive, 10 Dec. 2011– 31 August 2015

Responsible for the Arrival and Departure of the Guest for the Spa treatment using Resort Suite and Opera system. Offer cold towels and refreshment for arrival and make sure a perfect treatment for the needs of the guest.Show around the guest at the Faciliites,treatment room and retails. Ensure to achieve the monthly target of the retail. Co-ordinates with therapist to ensure efficient flow of communication. Check the billing and payment details.

Receives incoming call, email reservation for individual bookings. To handle direct all inquiries over the phone and email. Maintain the record filing of Daily Reception and reservation checklist. Ensure all reservations are confirmed. Carry out any other reasonable duties and responsibilities as assigned. Updated the Guest profile all available details. Updating and track Expiry gift vouchers and meet the deadline

Responsible to be Spa Hotel Lobby Desk Ambassador to promote Talise Spa Experience, Special offers. To achieve the monthly target Spa revenue, Sales, retails and Gift voucher. Responsible to replenish the Spa flyers, brochure at Hotel Concierge, Club Executive, Health Fitness club, To Attend and briefing of the Front Office staff for the weekly afternoon briefing.

TRAINING ATTENDED

English two-Dynamic Learning Training & Development Solutions

MS Word beginners & MS Word 2007

Crowd Management, Passenger safety and Safety Training for Personnel providing Direct Services to Passenger

Basic Safety Training

Handling Complaints

Telephone Manners

Selling Techniques

Crowd Management

Madinat Jumeirah, Al Qasr Hotel, Dubai

Guest Relation Executive, Khaymat Al Bahar Rest. - Sept. 2010– 10 Dec. 2011

Responsible for Reservations, Function and Group. Ensure Hostess Desk manned at all times and received Guest prompt warm welcome, escort them to the table and provides menus. Responsible for Buffet name tags. Up-dated the notice board on a daily basis to be well informed of Hotel events, daily specials and other information. Assist the Manager and Team Leader for administrative work. Responsible for up-dating Guest Database and Maintenance Log in the Mercury.

Guest Relation Executive, Segreto Rest. - Sept. 2008 – Sept. 2010

Award Winning Fine dining Restaurant

Best Romantic Restaurant, Dubai

TRAINING ATTENDED

Hostess Workshop

Epicure Restaurant Reservations & Hostess System

HCCP Training

The Jumeirah Way- Communication, Complaint Handling, Team work, Guest Service, MS Word, Preferred Phrases, Magical Guest, Praise Me Reloaded,

Hallmark 1&2

Up-selling for Food & Beverage

CROSS TRAINING

Restaurant Reservations Dept. Sales Agent – June – July 2009

Responsible for taking reservations external and internal through Epicure System. Filing all the Correspondence, Function and reservation and checking and replying email for the entire Guest request.

Golden Tulip Al Jazira Hotel & Resort, Ghantoot Abu Dhabi

Guest Relation Executive - May 2007 – September 2008

Responsible of Restaurant Operation in the absence of Supervisor. Handling Function/ Event at the Banquet. Motivate the staff to follow the Sequence of Service & Procedure. Preparing the Buffet name tags, making Signage and maintaining the. Assisting the F&B Manager for administrative duties.

CROSS EXPOSURE

Telephone Operator cum Business Center Agent

Responsible for the external & internal call and ensure correct operation of the switchboard fast efficient manner. Maximize the Sales revenue report & Daily Guest service report. Updating Hotel Directory Information & contact numbers of the Staff. Handling Fax, International calls, copying, Secretarial service, and message sending for the guest request. Restaurant & back area

Room Reservation Agent cum Receptionist

Taking reservation by Telephone, Company, Agencies & Group. Check arrival, departure traces & follow-up. Up-dated the Guest profile as per Data Standard.

Regent Seven Seas Cruises/ M/S SS Voyager

Greeter/ Waitress – Jan.– Aug. 2006 (Finish Contract)

To greet & seat the Guest come in the Rest. Assist the Guest & Maintaining the Food in the Buffet Counter. Follow the task assign station & ensure Guest satisfaction & personalized speedy service.

Training: Service Anchors & U.S. PH Rules

Certificate: World Cruise/ Segment Los Angeles - Florida U.S.

Bravo Award/ Light luggage Team

Jumeirah Beach Hotel & Resort, Dubai

Guest Relation Executive – 2001-2006

Handling the reservation, function/ group, responsible of the buffet name tags, making Poster. Assisting the Manager in administrative work, trainings for the staff. Responsible of the Operation in the Restaurant.

Banquet Dept. (Working as Overtime)

Team Leader/ Waitress

Responsible of the Operation of the Function/ Group by assign station.

Motivate the staff in the assign duties.

Previous Department

The Marina Seafood Restaurant

Waitress – 1999-2001

Follow the task assign by Captain Waiter, Explaining the Seafood Market buffet to the Guest. Follow the key Points of Service and Exceed Guest expectation.

Colonnade Restaurant

Waitress/ Opening Team – 1997-1999

Responsible of Station allocation, preparing mis en place, side station ready for the service. Check Anticipate Guest needs.

CROSS TRAINING

Conference and Incentive Department

Administrator – Nov. 2004- Feb. 2005

Responsible distribution of the B.E.O., making Signage’s for various Outlets. Preparing Buffet Name Tags for the Function and providing Administrative duties to the standards required.

Business Center Department

Secretary – 2002

To ensure a personal attention that project courteous, friendly & efficient manner to all Guest using the service facilities

Service One Department

Telephone Operator – 1999 - To meet the request of all in house Guest, giving personalized and speedy service by coordinating in various Departments.

The Landmark Corporation, Makati City, Philippines

Senior Salesclerk – April 1989-May 1994

Maintaining the Monthly Inventory of daily stock of the item.

Follow the Selling Techniques of local & imported item. Responsible of ordering of stock from the Customer.

EDUCATION

Makati Polytechnic Comm. College Philippines

Business Administration Secretarial

2nd year reached – April 1988

PERSONAL DATA

Nationality : Filipino

Marital Status : Married

Language : Fluently English

Date of Birth : 4th February 1969

Place of Birth : Quezon City, Philippines

Religion : CHRISTIAN

Height : 5’ 1

Weight : 45 kls.

Contact this candidate