Customer Service Administrative Assistant

Nishma Shah

***-**** ********* ***** ** Calgary, Alberta T2H 0Y9

587-***-**** ***********@*******.***

Accounting/Payroll/Data Entry

Detail-oriented accounting and management professional with more than 20 years of progressively responsible work experience. Proficient in a wide range of accounting and financial management functions, with a proven track record of successfully reducing financial risk through sound policies and effective work procedures. Proactive approach to problem solving and ability to contribute to positive outcomes.

CORE COMPETENCIES

Accounting Payroll Administration Auditing Month/Year-End Closing

Billing Collections P&Ls Payroll & Benefits Account Reconciliation Journal Entries

Accounts Receivable Accounts Payable Financial Statements

EXPERIENCES AND ACHIEVEMENTS

CDI COLLEGE, Calgary (Temporary) 2016 – Present

Administrative Assistant

tReceive and direct incoming calls.

tRecord Students’ daily attendance in the system and ensure their daily compliance.

tEnroll new students according to their program and ensure all paperwork is duly completed.

tReceive students’ fees

tFile documents

NORDSTROM, Calgary 2014 – 2015

Cashier

tProcess cash and credit transaction with 100% accountability for all funds.

tResolve customer complaints and respond to inquiries.

tProvide exceptional customer service, receiving recognition for top performance.

SPEEDSERVE LIMITED, Nairobi, Kenya 2005 – 2013

Accountant/Manager

tManaged accounting and administrative functions for gas station and convenience store with a US $4.5M annual revenue.

tPrepared P&L statements and management reports, collected accounts receivable, resolved billing disputes, and reconciled accounts.

tManaged vendor relationships and paid bills.

tAdministered employee payroll and prepared tax returns in compliance with tax laws.

tReduced overdraft interest by 25% by streamlining debt collection procedures.

BIDCO OIL REFINERIES LIMITED, Thika, Kenya 1998 – 2005

Accounts Assistant

tProcessed accounts payable and receivable transactions, and researched and resolved discrepancies.

tBalanced cash and posted sales invoices.

tInteracted closely with team members to ensure timely and accurate collection on accounts.

tImproved collection procedures, significantly reducing outstanding receivables.

THE COPY CAT LTD, Nairobi, Kenya 1993 – 1998

Accounts Clerk/Computer Operator

tProcessed accounting transactions, payroll, and tax returns.

tOperated and maintained Sun Accounting System, backing up data daily.

Training

Certificate in PC, MS-DOS, and MS Office, Megabyte Limited, Woodvale College

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