Administrative Assistant Technical Support
Resume:
MIKEA J. BROOKS
***** ******** ******** **. ***.: #13-105
Houston, Texas 77067
acusof@r.postjobfree.com
Career Objectives
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
Work History
Xerox, Houston, TX
Technical Support Representative
Jan 2016 - Present
Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
iQor, Houston, TX
T-Mobile Telesales Representative
June 2015 - Jan 2016
Converts inquiries into sales by answering inbound telephone calls. Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and backing up data. Maintains operations by following policies and procedures. Maintains quality service by following organization standards. Contributes to team effort by accomplishing related results as needed.
Telemarketing Representative Skills and Qualifications:
Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence and Product Knowledge.
Roshonda Willis HCS, Houston, TX
Administrative Assistant
June 2013 - June 2015
Administrative assistant duties and responsibility includes providing administrative support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. The admin job scope includes communicating via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner.
Responsibilities:
Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Submit and reconcile expense reports
Provide general support to visitors
Computer Skills
Typing Speed: 55 Words per Minute
• Apple or Macintosh Computers
• Email Software (Outlook, Thunderbird, etc.)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Presentation Software (PowerPoint, etc.)
• Windows XP
• Spreadsheet Software (Calc, Excel, etc.)
• Windows 2000
• Word Processing Software (Word, etc.)
• Kronos, as400, iportal, homesaver programs
Language Skills
English- Excellent (Read, Write)
Additional Skills
Strong communication skills
Problem analysis and problem solving
Organizational skills and prioritization skills
Adaptability and ability to work under pressure
Critical thinking, decision-making
Planning and organizing
Adaptability.
Tolerant to stressed situations
Accuracy and Attention to details
Contact this candidate