PAULA C. ROZAS

Phone number: 954-***-****

E-mail: acuso0@r.postjobfree.com

I am a graduate of Hotel Management from Cenfotur. I have a good disposition for teamwork, proactive, honest, punctual, tolerant, very responsible and demanding of myself. I am reliable and with great commitment to Service. I have great experience in customer service. I am also fluent in English, Spanish and Italian both written and spoken. I am also a Trilingual Executive Secretary, suitable to be employed at any area and environment.

WORKING EXPERIENCE

June-July 2014

AMERICAS GENERATORS

As the temporary Sales Coordinator I was in charge of handling the leads for the sales department as well as helping the managing staff with their day to day needs. My tasks where answering client’s emails and derived them to the sales department, different typical labors of receptionist and secretary, forwarding the leads, filter all calls to the correct departments. During my stay I was also asked to translate the website from English to Spanish as well as some parts of the brochure.

July 2012 - July 2013

LAW FIRM GRAU

Administrative Assistant of the legal Mining / Environmental area. My duties were organize and update the documents in the files, translation and interpretation of documents and letters from clients, to make and to receive different calls, elaborate letters and different documents in English and Spanish, control and corroborate the worked hours by attorneys and elaborate a report, review the expenses for different processes, control of pending information requests, to check agenda of the associate lawyer of the area, elaborate charts and power point presentations, collaboration in publications for mining environmental clients, coordination of meetings, etc.

May 2011 - May 2012

AQUA EXPEDITIONS S.A.C.

Hotel Manager on board of the crafts Aqua and Aria. In charge of the constant supervision and evaluation of the followings areas and labors:

Supervision of hotel departments such as Housekeeping, kitchen, restaurant, bar, maintenance, storage room, tours and excursions, boutique, etc.

Coordinate transportation for the passengers.

In charge of the Welcome and Good Bye Speeches and the Crew Presentation in English and Spanish.

Manage the emergency drill twice a week with passengers and crew.

To coordinate with the guides and personnel in kitchen, the schedules for breakfast, lunch and dinner, and supervise the services.

To check the cleanliness of the rooms, common areas and crew areas.

Approve and verify orders to the warehouse to supply 2 times a week.

To attend to the boutique seeing supply, inventory, sale, accounting, etc.

To check the quality of the food and drinks that is served to the passenger, besides the 5 stars service.

Manage the check in and out of the crew.

To coordinate with the guides the different options of excursions and the briefing to the passengers about the wildlife in the Amazon.

In charge of the well-being of the passengers and crew.

To direct the activities on board, be these social, recreational or excursions.

To handle the passengers' complaints, taking charge of solving them, etc.

Manage the distribution to the main office of the corresponding gratuities.

To prepare and to send operational report of every cruise.

May 2010 - May 2011

UNIVERSITY OF THE PACIFIC, SCHOOL OF POSTDEGREE

Assistant of Academic Secretariat

To receipt telephonic calls, documentation for the corresponding area, etc.

Emission of correspondence for students, teachers, authorities, teachers and different areas of the university.

To prepare educational material for the students and teacher, coordinate interviews and Entrance Test.

To offer information and assistance to the students and teachers of the 4 Masters programs to my post and other typical tasks of customer service.

Coordination for accomplishment of different academic events as meetings fellowships, Q*A, interview candidates, etc.

April 2008 - April 2010

LAW FIRM GRAU

Administrative assistant for the Environmental area for 2 years.

Elaboration of clients' reports in Excel, contact clients to develop improvements and to absolve doubts and problems.

To post updated information and maintenance of the legal environmental software GEORGE.

Elaboration of letters, search of information for reports and presentations, coordination and trainings regarding the software, attend clients' phone calls with doubts regarding the software, etc.

January 2006 -December 2007

DISNEY CRUISE LINE

Bartender for the Disney Wonder.

In charge or bar organization, service and replenishment.

Dealt with customers order and complaints about staff or others.

Assisted customers with any questions in regards to ship operation and entertainment.

Assisted with schedules and trainings.

EDUCATION

BRITISH ACADEMY

Bilingual Administrative Assistant finished the career of 1 year plus training process at Marriott Hotel in Lima.

CENFOTUR

Hotel Management career of 4 years plus training for over 4 months in a 5 star hotel in Machu Picchu, Cuzco.

INTERESTS

Courses of Human Resources, other languages like German or French

Cinema, music, football, tennis

Photography

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