Customer Service Sales

Janeka Jones

Customer Service Specialist/Accounting Team - Genesco

Nashville, TN

***********@*****.*** - 615-***-****

Being a useful part of a well-reputed organization to enhance my skills in order to accept the challenges, through my professional experience. To obtain a customer service position in a people-oriented company where I can put in my maximum potential to achieve corporate goals. Seeking a position in a renowned company to add value to my experience and also brighten the path to my career goals. To join an organization that offers a constructive workplace to improve my customer service skills and abilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Specialist/Accounting Team

Genesco - Nashville, TN - June 2015 to Present

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Review, monitor and process a variety of fiscal transactions. Reconcile accounts. Maintain records. Authorize and process payments. Perform purchasing functions. Customer Service Rep-Genesco

Amtemps - Nashville, TN - February 2015 to February 2015 Attract potential customers by answering product and service questions; suggesting information about other products and services. Opening customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintained financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Customer Care

Xerox - Nashville, TN - February 2013 to May 2014

I interviewed customers for relevant information and properly lead them through diagnostic procedures to determine the source of their problem with a Sprint product, log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes, and act with empathy and courtesy during all customer complaints or inquiries. Outside sales rep

ADT Security - Nashville, TN - September 2012 to January 2013 Sold products within assigned territory, maintaining assigned sales quota and following established guidelines, presented sales presentation and proposal to prospects, identified positive features and advantages of products and services over those of the competition, adhere to current ADT policies, procedures, products, programs and services. Follow up with prospects, prepared final contract for signature, processed work ordesr and completed all paperwork in accordance with approved and standardized procedures, post installation follow-ups by contacting customer ensuring commitments were met and generating referrals, maintained customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service Wood Personnel - Nashville, TN - May 2012 to September 2012 Mark and label containers, container tags, or products, using marking tools. Measure, weigh, and count products and materials. Examine and inspect containers, materials, and products in order to ensure that packing specifications are met, Record product, packaging, and order information on specified forms and records. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks, Seal containers or materials, using glues, fasteners, nails, tape, and hand tools.

Dispatcher

COPS Monitoring - Nashville, TN - September 2011 to January 2012 Responsible for determining the nature of the calls received, as well as the location of the callers. Monitored the location of emergency service personnel in assigned territory, direct the appropriate type and number of emergency service units to emergency scenes, maintain communication with the dispatched units to monitor their response, in addition to maintaining communication with callers to monitor emergency situations and give first-aid instructions if necessary. Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones, Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

Temporary positions

Elwood staffing - Nashville, TN - September 2008 to July 2009 I worked for Dell Computers. My position was a picker. I worked in the portables department picking parts and shipping. Mark and label containers, container tags, or products, using marking tools. Measure, weigh, and count products and materials. Examine and inspect containers, materials, and products in order to ensure that packing specifications are met, Record product, packaging, and order information on specified forms and records. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks, Seal containers or materials, using glues, fasteners, nails, tape, and hand tools

EDUCATION

High school diploma

Glencliff High School Nashville - Nashville, TN

2005 to 2009

SKILLS

Customer Service Rep Skills (3 years), Outside Sales, Outside Sales (Less than 1 year), warehouse picking

(1 year), Accounting (Less than 1 year)

ADDITIONAL INFORMATION

SKILLS

I am a Great Listener with clear Communication Skills, I have Patience, I am Friendly And Compassionate, I have Computer Skills, Good Body Language, ability to manage time, ability to think quickly. Patience, Attentiveness, ability to use positive language, acting skills, goal oriented focus, a calming presence, persuasion skills, ability to handle surprises, closing ability. Ability to operate various computer and communication equipment, Computer proficiency in Windows and Microsoft applications, good judgment skills, self-motivated and able to work independently to meet or exceed goals, Possess strong presentation, negotiation, and closing skills, Possess proven analytical/problem solving solutions for the customer and the company, present and communicate in a professional manner. I'm a people person and i can be trusted. I am also a leader, not a follower. I have the ability to stay calm in stressful circumstances, I have experience handling cash, debit and credit card transactions, and last but not least, excellent interpersonal skills.

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