BRIEN D. MACKEY

*** ***** ***** ****** ******** Park, NY 11694 Phone: 646-***-**** acusfs@r.postjobfree.com

GENERAL MANAGER OPERATIONS MANAGER SALES DIRECTOR

Highly accomplished general and sales manager with comprehensive experience managing retail, commercial service, installation, and sales operations. Recognized for consistently ensuring account volume and profitability while meeting and exceeding client expectations. Expert at leading and building sales teams to maximize results. Results-driven professional with more than 20 years leading business development initiatives, developing strategic relationships, handling negotiations, structuring deals, and formulating strategic plans to land sales. Consistently accomplished corporate goals with broad sales and customer service experience including industrial, commercial, and residential service contracts. Demonstrated success in developing strong business relationships, negotiating complex sales contract agreements, defining successful sales programs, and influencing sales personnel. Proven ability to manage competing priorities, work effectively in a fast-paced environment, and exceed company goals. Recognized by customers for quality, integrity, and commitment to partnerships resulting in strong repeat and referral business. Excel in communicating through Microsoft Excel spreadsheets, Word documents, and PowerPoint presentations.

AREAS OF EXPERTISE

Customer Service

Client Relationships

Team Management

Cross-Functional Skills

Negotiating & Closing

New Business Development

Operations Management

Account Administration

Growth Strategies

Sales Presentations

Research & Analysis

Competitor Data

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY, Operations Manager 2014 – Present

Manage day to day operations of HVAC service and installations departments.

Set standards and scripts for customer care focusing on one call resolution objective.

Establish PPE Program and “Safety is for Life” Seminars for technicians & installers.

Creates next day service call and invoicing review procedures.

FIRST CHOICE MECHANICAL, INC, Jamaica, NY, Senior Sales Director 2012 – 2014

Manage day-to-day sales department operations at a commercial and residential HVAC company.

Introduced dual fuel and gas boiler sales opportunities

Established key partnerships with Costco and Lowes that resulted in new business opportunities and increased sales for HVAC installations

Trained and mentored sales personnel in application and proposal creation

METRO ENERGY, DIVISION OF HOP ENERGY, LLC, Ridgefield, NJ,

General Manager 2009–2012

Served as leader of a multi-energy company’s sales, delivery, installation, and service branch.

Developed and executed a revised strategic business plan that achieved a significant increase in sales from a projected 79% to 104% in 2010

Exceeded profit plan EBITDA goal by $250K from 2010 to 2011

Certified as Hazardous Waste Operations and Emergency Response-1st Responder Operations Level 1

Served as the leader of the Management Committee in service and sales departments seminars

Gained hands-on experience with DOT pre and post vehicle inspections

Operations Manager 2007-2009

Assigned leadership position of delivery, service, and installation departments after Madison division sold.

Increased net non-contract revenue actual by 105% above budget while streamlining workflow processes to improve efficiency that led to a staff reduction of 16 to 13 technicians in a union shop

Implemented sales growth strategies that resulted in annual tune-up performance boost by 74%

Boosted sales and installations profit margins from forecasted (-$105,139) to $104,383 in 2009

Created and executed a business process improvement – a service contract for commercial properties – that added an additional $77,000.00 to annual service income

Recipient of the Best Practice Corporate award for exceptional service operations

Certified for Reasonable Suspicion of Drug & Alcohol Abuse in the Work Place by Foley Associates

MADISON OIL COMPANY, DIVISION OF HOP ENERGY, LLC, Brooklyn, NY,

General Manager 2006 – 2007

Managed multi-energy sales, delivery, installation and service HVAC branch.

Created a save coordinator function in the Customer Service Department

Achieved zero attrition of customer base during the last two months of operations

Certified for Awareness of Sexual Harassment in the Work Place by Foley Associates

Service Manager 2003 – 2006

Managed and reversed sales and installations profit loss from projected -$146,139 to $65,319 in 2005.

Created desk-mate kit for the positions in the service department

Redesigned service technician schedule for weekend and premium hours at straight time pay during peak winter season to increase productivity and workflow while cutting costs

L&C BURNER SERVICE, INC., Bronx, NY, General Manager 1990 – 2003

Managed daily operations of a commercial and industrial heating company.

Specialized in gas and oil burner service and new equipment installations

Incorporated mobile steam boilers and partnered with new heating plant installation sales

Nurtured and anchored a group of sales, operations, and credit professionals, building a successful team which grew the business into the best firm in the industry.

EDUCATION

Bachelor of Science in Business Administration, Manhattan College, Bronx, NY

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