Customer Service Sales

BARBARA BOULEY 603-***-**** Email: **********@*****.***

NASHUA, NH

ADMINISTRATIVE OFFICE ASSISTANT

ATTENTION TO DETAIL/ EFFICIENCY AND ACCURACY/ QUALITY RESULTS

Always provide great Customer Service. Expertise in gathering information for supporting problem solving. Monitor processes and document activity in a timely manner. Maintain Inventory and dispense as needed. Provide support for office and technical personnel.

SKILLS AND ABILITIES

- Multi-task and prioritize

- Excellent Customer Service skills

- Team player always willing to assist coworkers

- Experience with Microsoft Office, Excel, Oracle, Gantt, Service Manager (scheduling) &

Mastermind.

PROFESSIONAL EXPERIENCE

HW Staffing, Nashua, NH 2/15/2016 – 4/1/2016

CONTRACTS ADMINISTRATIVE ASSISTANT/BAE SYSTEMS (Temporary assignment)

- Created R&A’s (Review & Approvals) and Sales Orders for incoming new Purchase Orders.

- Processed Change Orders & Revised Sales Orders for Revised/Reconciled Purchase Orders.

- Updated changes in database.

- Scanned & saved all documents in the shared area in computer.

ADT SECURITY, LLC, Hollis, NH 2002 – 2015

SERVICE COORDINATOR/FLEET COORDINATOR/SAFETY COORDINATOR

SERVICE COORDINATOR: 3/2015 – 11/2015

- Monitored Parts Pending queue, confirming parts were ordered for job tickets that needed

a return by tech for installation.

- Checked local inventory stock in Oracle database for parts needed on job tickets while

notifying warehouse handler of parts needing to be ordered.

- Scheduled service calls with customers once parts ordered were received.

- Assisted technicians with part requests for jobs they were working on.

- Verified technicians time tickets, ensuring tickets matched job information in Mastermind.

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- Minimized rescheduling of jobs by including customer information and job number so

tech would not use part on another job.

FLEET COORDINATOR:

- Updated technician information when needed in system, including transferring vehicles to

another state or from technician to technician.

- Kept track of new vehicle orders from information sent on Excel spreadsheet from fleet

company.

- Submitted terminations and odometer statements on vehicles turned into dealerships

when new vans arrived at the dealerships for technicians to pick up.

- Requested gas cards and insurance cards from fleet company for technicians when needed.

SAFETY COORDINATOR:

- Scheduled monthly Safety meetings, ensuring necessary personnel were in attendance.

- Ordered safety equipment for technicians/employees when needed, per company and OSHA

policy,

- Entered incidents/accidents on ADT’s Environment Health & Safety Site (EHS) per the

company’s safety policy.

- Attended monthly meetings and took notes to post in office and on EHS site, ensuring all

Personnel were notified of activities.

ADMINISTRATIVE PROCESSOR 2014 – 2015

- Coordinated incoming paperwork from technicians for completed installs.

- Prepared documents for scanning.

- Ensured parts used on jobs were all costed, using Oracle system to manually cost parts on

jobs.

- Printed Material Job Cost reports and matched paperwork with contract written by sales

making sure all documents for customer were together.

- Scanned all paperwork and contracts into system.

INSTALL/SERVICE COORDINATOR 2013 – 2014

- Assisted technicians in the state of Maine with questions for install/service jobs.

- Supported technicians in locating or ordering parts needed for jobs.

- Looked in the Gantt (schedule) to determine if two technicians were near each other and

would have part needed.

- Emailed material handler regarding parts that weren’t available, ordering and Fed-Ex’d

to technician.

- Sent out screenshots for next day’s jobs to technicians contracting themselves to ADT.

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CUSTOMER SERVICE REPRESENTATIVE 2005 – 2013

- Assisted sales representative and customers with billing questions.

- Researched customer escalation issues, reporting to manager.

- Submitted customer disconnections to Account Services Center.

- Processed monitoring credits to customer in situations where deemed necessary.

- Authorized to approve up to 3 months of credit to customers.

ADMIN. PROCESSOR/FLEET COORDINATOR 2004 – 2005

RECEPTIONIST 2002 – 2004

EDUCATION

Associates Degree, Interior Design – Hesser College, Nashua, NH

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